Terrace/patio

Reviews of The Bell Hotel

3 out of 5
The Bell Hotel
The Quay, Sandwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 481 reviews" "
Rating 8 - Good. 163 out of 481 reviews" "
Rating 6 - Okay. 50 out of 481 reviews" "
Rating 4 - Poor. 12 out of 481 reviews" "
Rating 2 - Terrible. 7 out of 481 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely
Stayed 2 nights in Feb 2024

8/10 Good

Maximilian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent Breakfast delicious Good value for money Only negatives - seal on glass shower panel needs replacing. Woken by the noise of pigeons Window frosted so no view.
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at The Bell. Staff are very friendly. Food is really good, wonderful breakfast with awesome choices included. Room was very well appointed with superb view of the river.
Stayed 1 night in Dec 2023

10/10 Excellent

Lance R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous entrance and reception Warm welcome Great value Good breakfast Would stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Harry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Audrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations. Will stay again. We travelled with 3 small children and stayed in a family room. The room was clean, spacious and comfortable. Perfect for our family. Parking was only £1.50 and breakfast was included. Breakfast quality was excellent. Not a greasy spoon, no. This was a lovely, quality breakfast offering with something for everyone. Will absolutely stay again. Great value for money.
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was fantastic
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time of staying and love the hotel. Staff are amazing and breakfast is yummy. 10/10 we will be back again next year.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2023

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean hotel, in a great location with an extremely friendly team of staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Enjoyed our stay, lovely atmosphere in the evening, staff were friendly and helpful. We will definitely return
Stayed 3 nights in Sep 2023

6/10 Okay

Nigel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This property was adequate for our two-night stay. We have sadly marked average-to--good as there was room for improvement. Reception staff were friendly and helpful but some members of the breakfast dining staff let the hotel down. Unfortunately, they did not pay attention to detail ie; replenish cold buffet items and crockery as a matter of form. We had to ask. We were asked if we had a comfortable stay on checking out. We did. However, not wanting to be people who make a fuss, once back home it was confirmed that we had been downgraded to a standard double room instead of the Superior double room we had paid for. The "river view" was more of a "road view". The river cannot be seen as the room is on the ground floor. Room 2 is not a Superior Room with a River view. It is a double room without the view. We were clearly mis-sold this room by the hotel. We did not receive the room we had booked. Looking at previous comments it appears this has happened before. We can only assume that the superior double room with river view was allocated to other guests. We note the hotel does not respond to any comments. All I can say is question which room you have been allocated, especially if you have paid for an upgrade. We are disappointed, but we have learnt a lesson. Next time we will address issues straight away.
Stayed 2 nights in Sep 2023

4/10 Poor

Patrick

Stayed 1 night in Aug 2023

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food but wouldn't stay there again
The food and the service is 5 star! But unfortunately, there was no lift to the rooms and I had a 35 kg bag I had to carry up the stairs. Good job I can carry it! Internet kept dropping out every 5 minutes and also yielded a poor wifi signal all over the hotel. Poor 3G signal too. No parking, and no unloading area. You have to park on double yellow lines. Rooms are clean but you can hear your neighbours moving around upstairs at 05:00 when they wake. I also had a room with the alley view, so I could hear the bins being dragged along the cobbles at 05:30 every morning. For a business trip, it's not ideal.
Stayed 6 nights in Aug 2023

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central location, great rooms, convenient to walk anywhere, Lovely Breakfast, very welcoming
Stayed 1 night in Aug 2023

10/10 Excellent

Virgie D

Stayed 1 night in Jul 2023

10/10 Excellent

Stacey

Stayed 1 night in Aug 2023

2/10 Terrible

Daniel

Disliked: Amenities
The room was tired and dated , the facilities were out of date. The shower was full of mould and dribbled out a stream of lukewarm water. The hot tap rotated on the sink and was difficult to use. The bed was not of the quality I would expect in a room priced at £195 Better room planning by the hotel would be advisable as lovely as it was I wasn’t part of the celebration happening downstairs but that didn’t matter as I could hear it as if they were playing in my room. Maybe the guests for that celebration would have liked to be closer to it. The TV refused to work during my stay and there was no one to answer my call to the front desk I would have taken the time to discuss this with the staff on departure however again there was no one present. I try and support individual enterprises wherever possible however this time I wished I had booked into a purple palace, at least you know what to expect. I travel extensively for business all over the world and have stayed in many hotels over the years , this one I will not be staying in again!
Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2023

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Nice hotel, great location on the water of lovely little town of Sandwich, nice chilled outdoor terrace and breakfast was really good and staff were very nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Reina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice town. Able to park right in front. Breakfast and dinner were solid and convenient. Perfect place to stay when playing golf in this area.
Stayed 1 night in May 2023

4/10 Poor

julien

Stayed 1 night in Apr 2023

6/10 Okay

Dinorah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
dissappointed wth menu it was like pub menu. Dirty tissue under bed when we arrived had to change room. Staff excellent very helpful
Stayed 1 night in Mar 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A second great stay.
This is our second stay here, and once again everything was great. From the warm friendly greeting at reception, the clean, large, warm room to the friendly bar staff. We didn’t eat dinner here this time, but the food looked just as great as the last time we stayed. The Full English Breakfast was good and again delivered by friendly staff. Well done Team - Keep up the great work.
Stayed 1 night in Feb 2023
Response from The Bell Hotel on Mar 14, 2023
We are pleased that you had an enjoyable second stay with us and thank you for your feedback. We look forward to welcoming you again in the future. Best wishes from al the staff at The Bell Hotel.

10/10 Excellent

Martin, Hemel Hempstead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at the Bell Hotel for a short break, and I'd find it impossible to fault. The hotel is spotlessly clean, well run and in a perfect location from which to explore the town and the surrounding area. The service we received was simply outstanding and the food excellent. Thank you!

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Cheuk Pun

Stayed 1 night in Oct 2022

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay at Bell Hotel
Stayed for a wedding held in the hotel, everything from check in to check out was great. Housekeeping got my room ready so I could check in early for 2.30 wedding. The food was fantastic, the staff friendly and very helpful with a special thanks to the gentleman who allowed us to stay in the bar relaxing and chatting until the early hours. (Sorry I forgot your name, I was a little tired) I would definitely stay here again.
Stayed 1 night in Oct 2022

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

CATHERINE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Very nice hotel. Well decorated. I was in a family room up two floors. There didnt appear to be any lift. Breakfast was nice but slow. Wet poached eggs put straight onto toast which made the toast very soggy. Had to order more toast. Friendly staff. Comfy bed. Bathroom could do with updating. Old lovely building.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Great location and the staff were always attentive and helpful
Stayed 1 night in Sep 2022

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault it!
Lovely hotel. Great location.
Stayed 1 night in Sep 2022

8/10 Good

ian

Liked: Cleanliness, staff & service, room comfort
One night in sandwich
Extremely helpful staff at reception. Nice location situated centrally in the town close to all amenities. Get there early if you can if you want one of the four parking places at the hotel. If you plan on booking a taxi for further movement, book it early or you are walking! A little over priced, but you are paying for the location i suppose.
Stayed 1 night in Aug 2022
Response from The Bell Hotel on Sep 1, 2022
Thank you for your feedback

8/10 Good

P

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good value and lovely town to explore
Stayed 2 nights in Jul 2022
Response from The Bell Hotel on Sep 1, 2022
Thank you for your feedback

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Welcoming helpful and friendly Would Recommend highly
Stayed 2 nights in Jul 2022
Response from The Bell Hotel on Jul 8, 2022
Thank you for your feedback

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great location, very scenic
Great hotel in the middle of Sandwich, very lovely front of house staff and ample paid parking over the road (free between 6pm-9am).
Stayed 2 nights in Jul 2022
Response from The Bell Hotel on Jul 8, 2022
Thank you for your feedback

6/10 Okay

Stephanie

Business traveler
Nice location & friendly staff
Nice location with friendly staff, ample (paid) parking in the car park over the road and comfortable clean room. Only negative is that due to the age of the building, the rooms aren’t sound proofed and so be prepared to heat conversations from the corridor and in the room next door.
Stayed 2 nights in Jun 2022
Response from The Bell Hotel on Jun 29, 2022
Thank you for your feedback

10/10 Excellent

Christina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
We had a lovely stay here. Everyone friendly and helpful. Breakfast was really delicious . Only slight issue no lift so not fully accessible for disabled to upper floors
Stayed 1 night in Jun 2022
Response from The Bell Hotel on Jun 29, 2022
Thank you for your feedback

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, friendly staff, good food.
Lovely location, friendly staff, good food.
Stayed 2 nights in Jun 2022
Response from The Bell Hotel on Jun 17, 2022
Thank you for your feedback

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from The Bell Hotel on May 20, 2022
Thank you for your feedback

8/10 Good

Kezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night.
Our room was modest but clean and perfect for our stay. The balcony was a pleasant surprise. Shower was nice and the bed comfortable. The walls in the building are thin and you could hear every noise in the hallway though
Stayed 1 night in May 2022
Response from The Bell Hotel on May 20, 2022
Thank you for your feedback