Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with gym, sauna, steam room,etc

Posted Sep 7, 2014
I really enjoyed my stay. Missed breakfast one morning and staff kindly arranged for me to enter to be served some food
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good service

Posted Aug 31, 2014
It is a clean hotel, good service, nice gym, the only problem I had was that the phone reception was very bad.
3 out of 5
Recommended
for Everyone
by A verified traveler from Gloucester

Room for improvement

Posted Aug 26, 2014
Pros: The swimming pool. Convenient location.
Cons: Cleanliness. numbers and quality of staff.
Location: Leeds Castle. County Showground.
My stay was generally okay. However, the accommodation was not as clean as I would like, the toilet would not flush properly and, believe it or not, the water was too hot, in itself a strange thing to complain about and the real disappointment was that the staff did not seem to understand that the stock answer of "No other rooms available" would suffice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chesterfield

Stop Over -

Posted Aug 22, 2014
Pros: This Venue is very busy at weekends and appears popular for weddings, the staff were very pleasant and accommodating amidst the chaos it all.
Location: The Royal Dockyard, Leeds Castle, Retail Park at Ashford all worth a visit.
The hotel was an ideal base for a four day 3night stop over on our way back from France, to see Leeds Castle, Chatham Dockyard and visit an area we hadn't before.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fareham

Large, friendly resort

Posted Aug 15, 2014
Pros: Close to motorway junction
Cons: None
Location: Plenty of tourist attractions, Leeds and Hever Castles, Maidstone and other towns
Very friendly resort, excellent gym facilities which can be used by all. Room excellent with all facilities. Breakfast buffet style but included all you needed.
3 out of 5
by A verified traveler

RIP OFF AT CHECKOUT

Posted Jul 30, 2014
Cons: DON'T CHARGE EXTRA TO PAY THE BILL STAFF EXCUSE IS THE COSTS - WELL BUILDING, BUSINESS RATES, STAFF, FIT OUT ALL ARE COSTS, BUT ARE NOT EXTRAS
Fine except for being charged extra to pay by credit card. Tiny little light grey sign on reception and not pointed out before checkin, only at checkout. Nothing at the time of booking. RIP OFF!
2 out of 5
by A verified traveler

Like sleeping on the surface of the sun.

Posted Jul 8, 2014
On a mild night (c12 degrees outside) the room, with no air con, was unbearably hot. Could not sleep. Windows don't open. Staff sympathetic & helpful but unable to provide a robust solution for the second night (which was a mercifully cooler night).
5 out of 5
Recommended
for Everyone
by lee from b

Very relaxing

Posted Jul 1, 2014
We have stayed in this hotel about 10 times and it never disappoints. Excellent value for money bearing in mind that it's only 2 miles from the town. Price included full English breakfast plus full use of the gym,pool etc. There's a really nice river side walk to maidstone which takes about 30-40 minutes.
5 out of 5
Recommended
for Overnight Stay Before Destination
by ana3506 from Southampton

excellent value for money

Posted Jun 21, 2014 on Hotels.com
We've stayed here before and as always it was superb. Great location, comfy, quiet rooms. Good food available in the Victory pub. Fabulous breakfast and good service. We will be back as the price combined with the above makes this hotel unbeatable.
3 out of 5
Recommended
for Personal Event
by Paul Matthews from Staffordshire

Not the room we booked!!

Posted Jun 20, 2014 on Hotels.com
We booked 3 Top Deck rooms, including breakfast with Hotels.com. We got a standard rooms, no breakfast and under the wrong names. Hotel.com were blamed. As they were fully booked they couldn't offer a Top Deck room but did include breakfast and eventually refunded the price difference. Always carry confirmation of booking with you!!