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Reviews of Great Southern Killarney

4 out of 5
Great Southern Killarney
Town Centre, Killarney, Kerry

Reviews

9.0

Wonderful

Rating 10 - Excellent. 232 out of 355 reviews" "
Rating 8 - Good. 74 out of 355 reviews" "
Rating 6 - Okay. 34 out of 355 reviews" "
Rating 4 - Poor. 12 out of 355 reviews" "
Rating 2 - Terrible. 3 out of 355 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Mary, Santa Clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to pubs, shops, etc. very safe and quiet area.
Stayed 2 nights in Mar 2024
Response from Maria - Rooms Division Manager on Mar 23, 2024
Dear Mary, thank you for taking the time to review Great Southern Killarney. We are delighted you enjoyed your times with us. We look forward to welcoming you back again soon. Kind Regards, Maria - Rooms Division Manager

10/10 Excellent

Danielle

Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel. Very friendly staff. Had high tea on our first day in the hotel. What a great experience. Thank you for making it memorable
Stayed 2 nights in Oct 2023

10/10 Excellent

Rory, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel, restored nicely. You can hear the guests above you walking around - part of the charm of an old hotel I guess!
Stayed 1 night in Sep 2023

8/10 Good

Judy F

Stayed 5 nights in Aug 2023

10/10 Excellent

Greenfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Maria was a fantastic hostess and couldn’t have been more welcoming and professional. She took care of us from check in till check out. The hotel was absolutely gorgeous. Hope to return one day.
Stayed 1 night in Jul 2023

10/10 Excellent

mary jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but check in was bit bumpy. Arrived late but no staff to assist with bags and real confusion on valet options for car. Staff was friendly enough but did not seem to understand the process. Just a tick off our experiences at other fine Irish hotels. Just needs to button up their procedures a bit!
Stayed 2 nights in Jun 2023
Response from Guest Services on Jul 8, 2023
Dear Michael, Thank you for reviewing Great Southern Killarney. We appreciate all feedback both positive and constructive. Please accept my sincere apologies that there was confusion on your arrival. I will ensure that our concierge team are fully re-briefed and trained on our valet procedures. Thank you for bringing this to my attention. I hope to have the opportunity to welcome you back to Great Southern Killarney. Warm regards, Evelyn, Guest Relations Manager

10/10 Excellent

Ashley

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning and everyone was so nice and welcoming.
Stayed 2 nights in May 2023
Response from Guest Relations Manager on Jul 8, 2023
Thank you Ashley for your lovely review of our Great Southern Killarney team. I will ensure that they receive your feedback. We hope to welcome you back again soon. Warm regards, Evelyn

10/10 Excellent

Barbara, Center Valley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Great Southern Killarney is an absolutely BEAUTIFUL property! The staff is OUTSTANDING ~ so friendly, so helpful, and very polite. They go above & beyond their "job descriptions" if that makes sense. LOL!
Stayed 4 nights in Apr 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!

10/10 Excellent

LAURA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
By far the BEST Hotel we stayed during our vacation in Ireland. everything was perfect. the staff was very professional and went out of their way to make sure we had everything we needed. the parking was convenient and right next to the hotel property. we walked everywhere in town. the Hotel has a very nice bar with live music. would stay there again and will for sure recommend to anyone traveling to Killarney.
Stayed 2 nights in Mar 2023

10/10 Excellent

PIERCE

Stayed 2 nights in Mar 2023

6/10 Okay

Mary Pauline

Stayed 1 night in Mar 2023

6/10 Okay

alan, south yarmouth

Stayed 3 nights in Mar 2023

10/10 Excellent

FRANCESCO

Stayed 1 night in Feb 2023

10/10 Excellent

Ger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

s j

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Loved every minute of our stay here. Staff were super friendly and the room was so comfortable. Food was really good and the bar staff were great craic and made great cocktails!
Stayed 2 nights in Oct 2022
Response from Hotel Manager on Nov 2, 2022
Thank you for takign the time to review your recent stay at Great Southern. We are delightedv to hear that you loved every minute of your stay, that you received such wonderful service from our team and that you enjoyed the food and atmosphere in the hotel. We do hope to welcome you back again soon.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Sep 2022
Response from Hotel Manager on Nov 2, 2022
Thank you Patrick for taking the time to review your recent stay at Great Southern

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
A wonderful, stately, grand hotel. Probably the best hotel outside of Dublin. Well trained staff was friendly, courteous and efficient. Located close to everything. Just a fantastic experience.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on Sep 16, 2022
Dear Gerald, Thank you for taking the time to review your recent stay at Great Southern. We are delighted to hear that you find us to be the best hotel outside of Dublin and that the staff were so friendly. We are indeed very fortunate with our town centre location. It would be our pleasure to welcome you back again soon and until then please take care.Warm Regards,Kamile LyneHotel Manager

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Adequate
After the initial mix up with the room, and a prompt for a cup of tea while we waited for them to ready a ready. The room was adequate, twin beds pushed together - obvious by their fixed to wall headboards. The pool was overrun with children, jumping in and throwing a mini rugby ball at pace across the pool. Fireworks for a wedding that night were and added bonus and the hotel had thought ahead to pre-warn and invite viewing. Not a 4 star hotel but adequate.
Stayed 1 night in Aug 2022

8/10 Good

Elissa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022
Response from Hotel Manager on Aug 19, 2022
Thank you Elissa for taking the time to review Great Southern Killarney

2/10 Terrible

Donal

Stayed 1 night in Aug 2022
Response from Hotel Manager on Aug 19, 2022
Thank you Donal for taking the time to review Great Southern Killarney.

10/10 Excellent

Mariellen

Stayed 1 night in Jun 2022

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful! All of the front desk staff and most of the restaurant staff are service oriented. The bellman directed to us to a ramp so we could bring our own suitcases up. Once inside, the hotel had bellman take our luggage to the room, once it was ready. It's easy walking distance to town, even for an older person like myself. It's refreshing to have a large parking lot in which to park adjacent to the hotel. The breakfast was very nice, but I would have liked an omelet option. Dinner was delicious. Overall, we were vey happy to have stayed there in such a beautiful hotel.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Jul 29, 2022
Dear Helen, Thank you for taking the time to review your recent stay at Great Southern. We are delighted to hear you were so impressed with the hotel and the service you received from all of our team. We are indeed quite fortunate with our town centre location with ample on-site parking. It would be our pleasure to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager

10/10 Excellent

Meghan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and walk to everything
Stayed 4 nights in May 2022

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again in a heartbeat!
One of the best hotels I’ve ever stayed at. Not the most expensive or the fanciest but the service and staff were exceptional.
Stayed 4 nights in Apr 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, great service, and so convenient to the train station
Stayed 3 nights in Mar 2022
Response from Hotel Manager on Mar 7, 2022
Thank you Jessica for taking the time to review your recent stay at Great Southern. We are delighted to hear you found the hotel to be so comfortable, the service great and the convenience of our location. We hope to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager

10/10 Excellent

Elizabeth

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Feb 2022
Response from Hotel Manager on Feb 15, 2022
Thank you for taking the time to review your recent stay at Great Southern. We hope to welcome you back again soon. Warm Regards, Kamile Lyne

10/10 Excellent

Gerard

Stayed 2 nights in Jan 2022
Response from Hotel Manager on Feb 15, 2022
Thank you for taking the time to review your recent stay at Great Southern. We hope to welcome you back again soon. Warm Regards, Kamile Lyne

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hotel Manager on Feb 15, 2022
Thank you for taking the time to review your recent stay at Great Southern. We hope to welcome you back again soon. Warm Regards, Kamile Lyne

8/10 Good

Stephanie

Stayed 3 nights in Oct 2021

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay if only for 2 nights . The room was terrific as was the food . But what really made the difference was the staff . They were by far the most friendly and accommodating that I have come across and were what made the stay out of the ordinary.
Morning sky from our room
Stayed 2 nights in Oct 2021
Response from Kamile, Hotel Manager on Oct 11, 2021
Dear Sean, Thank you for taking the time to review your recent stay at Great Southern. We are delighted to hear you had a wonderful stay and that you were so impressed with the bedroom and the food. We are also thrilled to hear you received such excellent service from our wonderful team. and that you found them to be amongst the most accommodating you have found. We hope to welcome you back again soon and until then please take care. Warm Regards, Kamile Lyne Hotel Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Kamile, Hotel Manager on Oct 11, 2021
Thank you Patrick

10/10 Excellent

Talat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Jul 2021

10/10 Excellent

dennis

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel and staff, cannot do enough to accommodate you.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
Amazing hotel. Clean, quiet and so central to Killarney.
Stayed 1 night in Oct 2020
Response from Kamile, Hotel Manager on Oct 16, 2020
Dear Guest Thank you for taking the time to review your recent stay with us. We are delighted to hear that you were impressed with the hotel and that you found it to be clean and quiet. We are indeed very fortunate with our town centre location. It would be our pleasure to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, warm and welcoming and the hotel itself was very well presented. There were plenty of hand sanitisation stations dotted throughout the public areas which put my mind at ease during my short stay in the hotel. (September '20)
Stayed 1 night in Sep 2020
Response from Kamile, Hotel Manager on Oct 16, 2020
Dear Guest Thank you for taking the time to leave such a lovely review of your recent stay with us. We are delighted to hear that you had such an enjoyable stay with us and that you found the staff to be friendly, warm and welcoming. We are also thrilled to hear that you enjoyed your stay knowing we had implemented the necessary steps to keep our guests safe during their stay with us. It would be our pleasure to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Ken

Traveled with family
Liked: Staff & service
Has all the Hallmarks of Rip-Off Ireland about it!
Only fair to be honest!!! Having booked one of their (on site but away from the main hotel) apartments for a family stay-cation, we were all very underwhelmed with the quality of the rooms and decor. I get the whole covid compliance thing, but this experience went to the extreme. The "Queen-Size" bed was just two singles pushed together and the main bedroom completely lacked character (starting with nothing on the walls). I hope you are an early riser...if not, the fact that there are no drapes in any of the bedrooms, the sunrise will have you up and doing nice and early (pic taken before 8am). Failing that, the railway station tannoy from right next door will more than get you moving!!! My family and I have stayed at this hotel many times in the past, without complaint. The staff are fantastic throughout, nothing is ever too much to ask. These "apartments" are more suited to business centre type use, keep doing what you do best with your hotel rooms. At €500 per night, there must be better than this.
Stayed 2 nights in Sep 2020

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Caren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Sep 2020

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Superb stay and the staff couldn’t have been more friendly
Stayed 2 nights in Sep 2020

6/10 Okay

Sean, Dublin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The main lobby is beautiful with a touch of modern however it only goes as far as lobby and bar. I found the room uncomfortably warm for the 2 days we were there with the window open as far as it could (4in) the entire time. Staff were nice and wore masks the entire time. we ate at both the bar (Brownes) and restaurant (Garden Room). Chowder / soups were same in both. The Garden room was very expensive for food that was of just of pub quality.
Stayed 2 nights in Sep 2020
Response from Kamile, Hotel Manager on Oct 16, 2020
Dear Sean Thank you for taking the time to review your recent stay at Great Southern. We are delighted to hear you were impressed with the staff and lobby and bar areas. Thank you also for your comments on the bedroom and the food in both dining outlets. I will be sure to pass your comments onto our team for improvement. We do hope to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, perfect location and just felt safe there with regards to COVID 19
Stayed 2 nights in Sep 2020
Response from Kamile, Hotel Manager on Oct 16, 2020
Dear Dylan Thank you for your review on your recent stay at Great Southern. We are delighted to hear that you were impressed with the cleanliness, location and covid controls that we have implemented to protect our guests and staff. It would be our pleasure to welcome you back again soon and until then please take care. Warm Regards Kamile Lyne Hotel Manager