Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
90% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom e

Not too nice

Posted Nov 6, 2014
No flexibility if you have to change your trip by a day or so. I won't go back
1 out of 5
Recommended
by A verified traveler

run down strange place

Posted Aug 29, 2014 on Hotels.com
the place smells bad....loud noises throughout the night as guests partied away, float planes coming and going....the reek of dead fish clerks were confused and not helpful
2 out of 5
Recommended
by Joannfrom Carson, WA

Deeply Disappointed

Posted Aug 7, 2014 on Hotels.com
Our stay was not one that I would want to have to go through again. We were traveling with a small dog and at all our other motels the pet fee was only $10 dollars even in Canada. I called to make a reservation and was told that the pet fee was $20 dollars and that it was because we were in Alaska. I think that is a crock! Ketchikan is more advanced than most places because they cater to the cruise ships so to be told it is because we were in Alaska I think was a cop out. Also we were on the second floor and it was a very hot day (compared to most days) and there was no AC (which I understand) and no fans available. Very miserable night sleep, also we had a problem with the toilet flushing and not refilling. We went to the desk and told them and they said that they would get maintenance to come look at it. We stayed up late waiting for them and no one showed. Would not recommend.
4 out of 5
Recommended
for Business Travelers
by Istvanfrom Miami

Posted Aug 7, 2014 on Hotels.com
Everybody was very helpful in the hotel they will go above and beyond to help you out.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

great service

Posted Aug 3, 2014 on Hotels.com
Rooms clean, but updating needed for furnishings! More pillows!
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Dirty place

Posted Aug 1, 2014 on Hotels.com
Be prepared for a dirty place
5 out of 5
Recommended
by colin dfrom sydney

shuttle bus was great

Posted Jul 22, 2014 on Hotels.com
Very happy with condition of motel and service provided.
2 out of 5
by A verified travelerfrom Canada

Run down motel next to the beach

Posted Jul 17, 2014
Pros: near the water and bald eagles landing on the roof next door.
Cons: needs to be refurbished....room was spartan at best!
Location: didn't do things near by....spent some time in the shops away from the motel
stay over night was enough ....not one of the nicer motels
3 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

2nd room okay

Posted Jul 15, 2014
Pros: Staff was excellent. Very friendly and accomodating.
Cons: Desperately needed ventilation in room.
Location: Location on water is nice.
First room was dirty! Needed vacuuming badly, toilet had very short hairs on rim and table was covered in greasy film as if someone had eaten on the table and it was never wiped down. Second room was clean and comfortable after procurring a fan from the front desk as open window did not provide enough ventilation.
4 out of 5
Recommended
by A verified traveler

Nice place

Posted Jul 13, 2014 on Hotels.com
Nice