Ratings based on 8 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
Recommendedby Con manias
Posted Oct 23, 2012 on Hotels.com
We did not receive the room we booked and paid for. We booked a suite open plan sea view with clear photos on what this was. When we got to the hotel, they claimed a suite was a normal double room -and the room was grouund floor with the only view being other buildings. We were extremely disappointed with this. The hotel could have made some concillatory gesture but didn't. So we feel cheated. This was the main issue, although hotel location is also not the best
for Everyoneby A verified traveler
Nice hotel but...Posted Jul 31, 2012
Very nice hotel, but front desk help was horrible.
Posted Jul 16, 2012 on Hotels.com
for Familiesby Alicia
Posted Jul 13, 2012 on Hotels.com
for Business Travelersby A verified traveler
5 start hotel but where are my toiletries?Posted Jun 22, 2012 on Hotels.com
We stayed here on a business trip. The room we stayed was a suite where there was a living room and a bedroom. The suit was very large. And there was a kitchenette! The balcony faces an empty lot with overgrown weeds, and the beach across a busy street. The balcony smelled like cat urine during the day because of the empty lot next door. Upon arrival, we quickly found out that we were given any washcloth. We called the front desk and were told that they would send us some the next morning. We were there in the middle of June. It was hot and after a day outside, we need a shower. Fine, shower without washcloth. The next day, we came back. Room was cleaned, but no shampoo. Called the front desk and got one soon after. Then the day after, we found out that we weren't given any toiletries. We went to the front desk and were told we would be given some next day. So, another round of showers without any toiletries... Moving on to breakfast: it was included in the room rate. But if you go 30 minutes before the breakfast buffet ends, you will be left with just some bread and cucumbers. So, go to breakfast early. The hotel is located outside of Chania. You will need to take a 15-20 minute bus to go in to the city. The bus stop is right outside the hotel. Beach is across the street from the hotel. And the pool is very nice =)
Great hotel but rooms more 3.5* than 5Posted Jun 15, 2012 on Hotels.com
We had a fantastic and very relaxing week at this lovely hotel. The staff were so helpful and obliging and nothing was too much trouble. The grounds are beautifully maintained and rooms very clean. The only thing to note is that the rooms are more 3 star than 5, but the public areas of the hotel were very nice. The location is also very handy as they buses run very frequently into Chania.
Recommendedby A verified traveler
Excellent servicePosted Aug 1, 2011 on Hotels.com
The hotel is beautiful but about 15 minutes out of town. The sunset is beautiful and the excellent service is worth the short ride into town. The staff goes out of their way to service you and make you feel at home. Lots of Europeans visit as their summer vacation. Excllent service at the pool bar!!!
for Otherby A verified traveler from UAE
Extremely satisfiedPosted Aug 4, 2010
Very happy with the choice of hotel, everything was great.