Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
3.8 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by Ron S

place on map is not where the hotel is

Posted Sep 9, 2012 on Hotels.com
The room was brand new, and everything was great, I would stay here every time I travel back to Kharkov. The only issue is there is no one there, it is a set of apartments and it was by luck that someone that spoke english was outside smoking and provided me with assistance, and the cleaning team was there. I think this would be solved if they gave you a phone number to call. I was going to visit Kiev first and travel to Kharkov after and would have arrived about 10pm, I am glad I didn't, because I am sure I would have been sleeping on the street. The hotel is worth the extra issue, just make sure you get a contact number before you arrive there.
2 out of 5
by A verified traveler

Give it a few weeks before ya stay- April 25, 2012

Posted Apr 26, 2012 on Hotels.com
Dmitri the Manager was above and beyond in all aspects of his service. That said, Hotel is undergoing renovation. Actually should be done soon but when I stayed, there was No reception, no phone to call reception and wi-fi was not working. I had another problem with the shower and I had to make a number of calls on my cell phone with roaming charges. This cost me more then a night stay just calling the reception which was not located on site.
1 out of 5
by Michael from Europe

Expect to buy your own toilet paper.

Posted Mar 22, 2012
Pros: Nothing.
Cons: See above.
1) An email was sent to me from the Malon that a free transfer is provided for guests who stay longer than 4 days. I specified my exact arrival - time and location - yet there was no one to pick me up. When I called the Malon, I was told to take a cab. 2) There is no front desk. A cleaning lady let us in to the hotel and left. 3) The cleaning lady does not clean the rooms. I had to keep re-using my towels. I had to go to a store and buy my own toilet paper. I slept on the same sheets for 7 nights. 4) The hotel is loud! There are people talking in the hallways very late into the night, and the walls are paper thin. 5) DO NOT WASTE YOUR MONEY AND STAY AT THIS HOTEL. I AM A FREQUENT US AND EUROPEAN TRAVELER, AND THIS HOTEL RANKS, BY FAR, AS THE WORST EXPERIENCE I HAVE HAD. I HAVE A VERY RESPECTABLE CAREER AS A PROFESSOR AT A MAJOR UNIVERSITY, SO I AM A VERY OBJECTIVE, EDUCATED REVIEWER OF THIS HOTEL IN COMPARISON TO MULTIPLE OTHER HOTELS ALL OVER THE WORLD.
3 out of 5
by A verified traveler from England

Nice rooms if you can find this unusual 'hotel'

Posted Mar 20, 2012 on Hotels.com
Very difficult to find as the place has no signs indicating it is there. It is not so much a hotel as individual rooms to stay in. The rooms themselves are quite pleasant, however. You need to phone the managers and then someone will come to let you into the part of this Kharkov city centre building that has been converted into these guests' rooms.