Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

Weekend in Kharkov

Posted Mar 16, 2015
Pros: Location and standard of the room. Staff friendly and accommodating. Good restaurant in the hotel premises.
The hotel is located in the centre of the city. The standard is very good, rooms clean and of good size. Bed is great. Breakfast was a bit of a disappointment but all in all my experience was satisfying.
Comment from Hotel Management
Mar 18, 2015 by Elena Parkhomeko, Hotel Management
Dear PB, Thank you for finding time to provide us with your review which is very important for us as it influences the process of product and service improvements. Thank you for the remark about breakfast. Yet it is very pleasant to hear that you enjoyed the service and the comfortable rooms. Hope we will have an opportunity to host you again at Premier Palace Hotel Kharkiv. Best regards, Elena Parkhomeko Guest relation manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Webster, Tx., USA

Business hotel but for lonely guests very good too

Posted Mar 1, 2015
Pros: Excellent amenities, like gym, Turkish and Finish sauna, Swimming pool, Restaurants with excellent food, Breakfest very reach, Night Clubs, and many o
Location: Near Down town, but without much to do.
Excellent amenities, Excellent staff with a lot of wish and professionalism to satisfy a guests.
Comment from Hotel Management
Mar 12, 2015 by Elena Parkhomenko, Hotel Management
Dear Stan, Thank you so much for visiting Premier Palace Hotel Kharkiv and for finding time to write a nice comment regarding your stay with us. It is great to know that you enjoyed the hotel and the staff did everything to please you. It always very important to have our customer's feedback and we do appreciate your review. We are looking forward your next visit to Premier Palace Hotel Kharkiv. Best regards, Elena Parkhomenko Guest relation manager
5 out of 5
Recommended
for Everyone
by A verified traveler

BEst 5 star hotel I've ever stayed at

Posted Feb 9, 2015
Pros: I liked everything !!
Cons: the war in East Ukraine has a big negative impact but not much can be done about that !
Location: tremendous people...
Simply a marvelous hotel that I look forward to staying in again soon.
Comment from Hotel Management
Mar 12, 2015 by Elena_Parkhomenko, Hotel Management
Dear Guest, We would like to thank you for writing such a positive review about Kharkiv Palace Premier Hotel. Our first priority is to make our guests feel comfortable. It is great to know that you will give us the pleasure of another visit in the future. Best regards, Parkhomenko Elena Guest Relation Manager
5 out of 5
Recommended
for Personal Event
by Michaelfrom Northern California

Family in Ukraine

Posted Jan 30, 2015 on Hotels.com
This was my first solo trip to a foreign country, but I have stayed in many fine hotels. I am an American in a country whose language is very difficult. Their entire staff went beyond their normal duties. This covered maid service to concierge. Vitaliy, Natalia and Sergeiy were very professional. Sergey and Vitaliy even escorted me to the bank with a history lesson on the way. I made friends with Artem, the bellhop since we shared a common thread - hockey. You are all good people and you made me feel at home, just on the other of the world. Thanks. I will be back to your hotel in Karkov when I return in the spring or summer. Oh, the 2nd floor restaurant was also wonderful with a buffet or cook to offer menu. I gained 1 pound per day and I don't drink!
Comment from Hotel Management
Apr 4, 2015 by AnastasieKH, Hotel Management
Dear Michael, We are really glad that you found the time to leave your comments about staying. Our first priority is to make our guests feel comfortable. We were delighted to hear you enjoyed the hotel and the hotel staff did everything to please you. There is nothing more motivating for us than receiving feedback like yours to continue providing services beyond our guests’ expectations. Your kind comments and gratitude will be relayed to the hotel staff and especially to Vitaliy, Tataliya, Sergey and Artem. We look forward to have you again back again with us for another memorable stay. Best regards, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

best hotel I've ever stayed at and price very low

Posted Jan 16, 2015
Pros: liked everything
Cons: none
Location: Kharkiv downtown is fascinating
excellent at every step. this is the best 5 star I've seen. fantastic value given low cost
Comment from Hotel Management
Jan 20, 2015 by AnastasiaKh, Hotel Management
Dear John, Thank you very much for the very positive comment, we are glad to see that you have truly enjoyed your stay at Kharkiv Palace Premier Hotel. We look forward to welcome you again soon. Best regards, Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Good city center location

Posted Dec 29, 2014
Pros: Hotel staff are very professional and provide great service to guests
Cons: N/a
Location: Great city center location, close to everything
Very nice hotel with great service. Enjoyed my stay very much and will definately go back there.
Comment from Hotel Management
Jan 5, 2015 by AnastasiaKh, Hotel Management
Dear Pavel, Thank you for kind words. Thank you for choosing Kharkiv Palace Premier hotel. Every day we working for doing the best for our guests. We are glad to know that your stay was excellent. Please, welcome you back to Kharkiv Palace Premier hotel. Best regards, Guest Relation Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great

Posted Dec 29, 2014 on Hotels.com
My second stay - fantastic.I also got the same room as I had last time. Thanks to the Hotel service I will choose this Hotel next time also. The Hotel has also a perfect location!
Comment from Hotel Management
Feb 28, 2015 by AnastasieKH, Hotel Management
Dear Guest, Thank you for being a loyal guest of Kharkiv Palace Premier Hotel and for your feedback. We are glad to know that you enjoy your stay and this time. Welcome you back to Kharkiv Palace Premier Hotel. Best regards, Guest Relation Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Very satisfied

Posted Dec 18, 2014 on Hotels.com
Very good
Comment from Hotel Management
Feb 28, 2015 by AnastasieKH, Hotel Management
Dear Guest, Thank you for the review. We look forward to welcoming you back gain in the future. Best regards, Guest Relation Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Klass

Posted Dec 12, 2014
A very professional staff and high class accommodations made my stay a great experience. This is the second hotel I've stayed at in the Premier Hotel Group (the other being the Oreander in Yalta) and I was very impressed by both. You will not lack for any modern comforts at Kharkiv Palace.
Comment from Hotel Management
Dec 15, 2014 by AnastasiaKh, Hotel Management
Dear Bill, Thank you for visiting the Kharkiv Palace Hotel, one of the Premier Hotels. Your kind comments will be relayed to the hotel staff. Thank you once again and we look forward to welcoming you back in the near future. Best regards, Guest Relation Manager
5 out of 5
Recommended
for Business Travelers
by Lukaszfrom Warsaw

Every stay there is wonderful

Posted Nov 23, 2014 on Hotels.com
Amazing place to stay. It is brand new hotel with everything modern and built to the highest standards. Staff is always super attentive, knowledgeable and ready to help. One big plus, the super amazed me, I traveled with a broken leg and they gave me a room for disabled people with all needed amenities. Provided wheelchair service and were helpful at every step. Always happy and grateful to be back there!!!
Comment from Hotel Management
Jan 31, 2015 by AnastasieKH, Hotel Management
Dear Mr. Lukasz , We are all delighted to hear your feedback and proud to see that you had a great stay in Kharkiv Palace Premier Hotel. Your feedback will be shared with our team. We are glad that we managed to meet your expectations and that you were pleased with the services provided by our staff. All of us are looking forward to the pleasure of welcoming you back to Kharkiv Palace Premier Hotel in the near future. Best regards, Guest Relation Manager