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Reviews of Superior Golf & SPA Resort

5 out of 5
Superior Golf & SPA Resort
Akademika Kurchatova Prospekt 1A, Kharkiv

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lot of confusion with stuff : room was not ready and they could not find reservation, gave me different room. After moved me to an other room . Check out was terrible! They tried to charge me twice for the breakfast…Just to much hustle there , not good computerized!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Disappointing
Staff are not that helpful. Early check in wasn’t possible and a late checkout was costing about $50, no option to even check out an hour later. Staff don’t speak English very well and it was hard to talk to them. Room was small and disappointing. I’ve stayed in much nicer 4* hotels.
Stayed 1 night in Aug 2019
Response from Kateryna Pokatska on Oct 2, 2019
Dear guest, I am sorry to hear that you had to check out on time; normally we are always happy to meet our guests’ requests but unfortunately if the rooms are in high demand, we cannot provide late checkouts free of charge. Best regards, Kateryna Pokatska Hotel general manager

6/10 Okay

Verified traveler

Stayed 3 nights in Jul 2019
Response from Kateryna on Aug 9, 2019
Dear guest, Thank you for choosing Superior Golf & Spa Resort and for your review. Unfortunately, there are no comments and we cannot understand what we can do better next time...If you wish to share some details - please do, we are always ready to improve! Best regards, Kateryna Pokatska Hotel manager

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Overall the experience of staying in this hotel was excellent. It is located far away from the city center, but the view of the green fields, it creates a fantastic atmosphere. 15 min to drive to the heart of the Kharkiv.
Stayed 2 nights in Jan 2019
Response from Kateryna Pokatska Superior Hotel manager on Jan 22, 2019
Dear Artem, Thank you for choosing Superior Golf & Spa Resort and for your review! We are dedicated to providing excellent experience to our guests and it's good to hear that you enjoyed your stay with us. It was great having you at Superior Golf & Spa Resort and we will look forward to seeing you again in the nearest future! Best regards,

10/10 Excellent

Marcio, Victor, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Start facility in Kharkiv. Worldwide level. All staff make the best to make you comfortable.
Stayed 5 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delight! We are returning in three weeks' time for more golf.

10/10 Excellent

Bill, Tennessee usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The best hotel I have ever stayed at Pool and spa area is the best of any hotel I have stayed in the world. Stunning hotel designed by an Italian designer. Has every spa item you could want Great fantastic place

10/10 Excellent

Bill s, Nashville TN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
This hotel has the best pool and spa area of any hotel I have stayed in the world. The rooms and decor are amazing. They could not have done anything better the hotel is stunning Beautiful rooms luxury bedding , the best in every way.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendously caring staff
Outstanding personal attention from the Marketing Manager Katya to the Spa staff and entire golfing team.

10/10 Excellent

Magnakev, Laytonsville, MD

Liked: Cleanliness, staff & service, room comfort
Outstanding place
Outstanding location and room. Great customer service, friendly and willing to assist in any way possible. Subway in the lower level and just a hop, skip and jump away from the boardwalk.

10/10 Excellent

Erdal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature
New Hotel,Clean Rooms,Beautiful Nature, But the pillows are not comfortable, And the Pool is too small because of guests from outside.
Stayed 2 nights in Jun 2019
Response from Kateryna Pokatska, Hotel manager on Jul 5, 2019
Dear guest, Thank you for choosing Superior Golf & Spa Resort and for your review! We are very proud of our exceptional cleanliness and I am glad that you noticed this along with the nature around the hotel and room view. We try to limit the guests from outside so that hotel guests feel comfortable, but I will review this with our Spa to make it even less. We have a wide range of hogh-quality pillows by DaunenStep and next time we will try to provide you with a choice to make sure you enjoy your sleep. Thank you again for sharing your thoughts and we will look forward to welcoming you again in Superior Golf & Spa Resort

10/10 Excellent

Namik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her şey mükemmel ama yastıkları biraz daha yüksek olsa daha iyi
Stayed 2 nights in Mar 2018
Response from Kate P on Mar 26, 2018
Dear Namik, Thank you for choosing Superior Golf & Spa Resort and for your review! We strive to bring our guests only best experience and service and we are happy that you enjoyed your stay. The team will be looking forward to seeing you again in the future! Best regards, Kateryna Pokatska Hotel operations manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but desolate
Great place for a relaxing time. In good weather pool area is super, and the restaurants (hotel and golf club) are good but the standard do vary from day to day and course to course.