Ratings based on 40 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Everyone
by A verified traveler from ban chang, thailand

nice hotel but no restaurants inear and not so nic

Posted Aug 29, 2014
Cons: a little bit too expensive to eat at the restaurants
Location: not so nice around the hotel old buildings and bad bars
nice swimmingpool but a lot of peole who not stay at mthe hotel but wrewe members , example schoolgirls who make alot of noice and really disturbed. also a lot of men from outside in the sauna very crowded
Comment from Hotel Management
Sep 25, 2014 by Nielsen, Hotel Management
Sawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid. Thank you very much for taking the time to share your comments. We regret to read that you did not fully enjoy your stay with us. At the Pullman, we strive to provide an exclusive service experience for every guest, therefore your feedback is very important to us. Please allow us to express our sincerest apologies in regards to the inconveniences caused. Your comments have been passed on to the relevant department for further investigation and I would like to thank you for providing us with such a constructive feedback that will aid in the improvement of our services. Please accept my sincere apologies and be assured that I will see to it that all necessary steps will be taken to prevent such an issue from occurring again. Yours sincerely, Ole NIELSEN General Manager The Pullman Khon Kaen Raja Orchid...
5 out of 5
Recommended
for Everyone
by A verified traveler

Imposing landmark in Khon Kaen

Posted Aug 5, 2014
First time stay - will definitely come again Friendly helpful staff Grea faciities Great room Only doenside was the breakfast service - somewhat chaotic and hap-hazard on the 2 days I ate breakfast Great buffet though! Would recoomend it for anyone who wants a relaxing couple of days or so away from the hustle and bustle of Bangkok
Comment from Hotel Management
Aug 22, 2014 by Nielsen, Hotel Management
Thank you for choosing the hospitality of the Pullman Khon Kaen Raja Orchid and for taking the time to write a review about your recent experience. We are very happy to learn that your stay was a pleasant one and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service for your satisfaction once we meet again in the future. Again, thank you for sharing your experience and thank you also for your patronage of the Pullman Khon Kaen Raja Orchid. The team and I look forward to having you back in a not too distant future. Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
4 out of 5
Recommended
for Everyone
by A verified traveler

Best of the bunch but not special

Posted Jul 8, 2014
Stayed for 2 nights on business trip. Quiet, decent bed so had a good nights sleep. It's a bit dated now and could do with a refurb but pretty typical for Asia outside a capital city or resort. The water is my only complaint - it's hot enough to make a good burn and the shower control seems to be either warm or far too hot - difficult to get the right temperature. Didn't eat in any of the hotel restaurants but there several outlets 3 mins walk away including Starbucks if you need a decent coffee in the morning
Comment from Hotel Management
Aug 22, 2014 by Nielsen, Hotel Management
Thank you very much for choosing our hotel to be your accommodation choice and taking the time to complete our guest questionnaire after your visit to the Pullman Khon Kaen Raja Orchid. We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I have read your comment regarding the water was not hot enough. I have talked to our Engineering Manager to rectify this matter. Thank you again for sharing your experience, and we look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future. Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
5 out of 5
Recommended
for Families
by Gee from Ireland

Great hotel

Posted Apr 15, 2014 on Hotels.com
Great location, service, breakfast, car park, room. Couldn't fault it, recommend to anyone staying in area.
Comment from Hotel Management
Jun 21, 2014 by Nielsen, Hotel Management
Thank you for taking the time to let us know how your stay was. Your comments are very important to us and greatly appreciated. I am glad to hear everything was to your satisfaction during your recent stay. We value you as a guest and we want to make sure we are meeting your needs and exceeding your expectations. We look forward to seeing you again the next time you visit the Pullman Khon Kaen Raja Orchid! Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
5 out of 5
Recommended
for Everyone
by tony from manchester UK

Great hotel, clean and good size rooms

Posted Apr 14, 2014
Pros: Clean, friendly staff
Cons: can think off nothing as everything is good
Location: right in the center
I always stay in this hotel when in KK, great location hotel has everything to make your stay pleasant
Comment from Hotel Management
Oct 18, 2014 by Nielsen, Hotel Management
Sawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid. Thank you for choosing to stay with us at the Pullman Khon Kaen Raja Orchid on your recent visit to the city and for taking the time to share your experience. We are delighted to know that you had a pleasant stay with us and that you enjoyed our quiet property and our amenities. We really appreciate your feedback. We look to welcoming you back on your next visit to the Pullman Khon Kaen Raja Orchid! Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
3 out of 5
Recommended
by John ski from Australia

Posted Apr 5, 2014 on Hotels.com
Check in was very slow and toilet was blocked. Also the room had not been reset properly from previous guest - had a full rubbish bin and no bathrobes - guest services had some one come to clean and fix toilet within an hour.
Comment from Hotel Management
Jun 14, 2014 by Nielsen, Hotel Management
Sawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid. Thank you very much for choosing our hotel to be your accommodation choice and taking the time to complete our guest questionnaire after your visit to the Pullman Khon Kaen Raja Orchid. I was delighted to see that you had a pleasant stay with us and our services met your expectations. However, thank you very much for your comment regarding the cleanliness of guest room. I have talked to our Housekeeping Manager to brief and train our staff to pay more attention on cleaning up every area of the guest room and be more careful by rechecking the readiness of the guest room every time before finishing cleaning. Also, thank you very much for your comment regarding the guestroom. I have talked to our Engineering Manager to rectify this matter. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we will continue to develop, educate and motivate our team to provide consistently higher levels of service for all our guests. Once again, thank you very much for your comments. We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future. Yours sincerely, Ole Nielsen General Manager Pullman Khon Kaen Raja Orchid
4 out of 5
Recommended
for Everyone
by Jamie from Bangkok

Location to main town good

Posted Apr 1, 2014
Pros: Very friendly and efficient staff
Cons: Food
International buffet was not up to much. Nor breakfast. Very surprised at discount coupons given for THB700 to be spent anywhere at the hotel and two free drink vouchers. A nice touch . Staff very friendly
Comment from Hotel Management
Oct 4, 2014 by Nielsen, Hotel Management
Thank you for sharing your feeling following your recent stay at Pullman Khon Kaen Raja Orchid. I am delighted that your stay in our hotel was an enjoyable one and you made the most of our central location. Regarding the international buffet line, I have already followed up with our Executive Chef to be more meticulous on food taste development and providing more varieties of food in order to meet all guests’ requirements. Once again, thank you for being our guest and I look forward to welcoming you back so that you can experience the improvements made based on your valuable. We look forward to your return to Khon Kaen and to the Pullman Khon Kaen Raja Orchid in the future. Yours sincerely, Ole NIELSEN General Manager The Pullman Khon Kaen Raja Orchid…
3 out of 5
Recommended
for Personal Event
by A verified traveler

not without a reason

Posted Mar 24, 2014 on Hotels.com
its best to visit this region only if you have specific itinerary in mind. did not find the hotel staff to be very helpful in guiding me with respect to suggestions. for example, when asking front desk about places to eat in the neighborhood i was told to have pizza next door. also, apparently lots of temp staff who are less than enthusiastic about their jobs - their words, not mine.
Comment from Hotel Management
May 24, 2014 by Nielsen, Hotel Management
Sawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid. Thank you for coming to visit us once again and for choosing the Pullman Khon Kaen Raja Orchid for your travel. As you mentioned we are always ready for our guests and we do our best to provide distinctive service. I am happy to know we were able to extend your check out based on our availability and I look forward to your next stop here in Khon Kaen, we will be waiting for you with a warm welcome. Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
5 out of 5
Recommended
by jagman100 from New Zealand

Great Place

Posted Feb 28, 2014 on Hotels.com
Helpful staff, great food options , clean and handy to everything, highly recommended
Comment from Hotel Management
May 17, 2014 by Nielsen, Hotel Management
. Thank you for your encouraging fantastic review! It's a thrill to know you loved your visit so much to the Pullman Khon Kaen Raja Orchid and felt compelled to write such a beautiful and detailed review on our guest questionnaire. We thank you for choosing the Pullman Khon Kaen Raja Orchid, for sharing your positive experience and look forward to welcoming you back in the future for more of the same personal service and authentic hospitality as you've described which we certainly pride ourselves on and our efforts certainly re-doubled now having viewed your encouraging feedback. Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
4 out of 5
Recommended
for Everyone
by steve

Was good but

Posted Feb 21, 2014
Pros: Reception was grand
Cons: Pool temperature
Location: Good central location for shopping and eating
Nice hotel , good location but pool cold and small
Comment from Hotel Management
Sep 6, 2014 by Nielsen, Hotel Management
Thank you for your review and for giving us a second chance to show you that we do take pride in the services that we provide. It is our number one goal to provide every guest with outstanding service and I am so glad that this was the case during your stay. We have made various changes within our hotel to provide an even better service product to our guests. We look forward to welcoming you back for your next visit! Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…
Comment from Hotel Management
Mar 6, 2014
Thank you for your review and for giving us a second chance to show you that we do take pride in the services that we provide. It is our number one goal to provide every guest with outstanding service and I am so glad that this was the case during your stay. We have made various changes within our hotel to provide an even better service product to our guests. We look forward to welcoming you back for your next visit! Yours sincerely, Ole Nielsen General Manager The Pullman Khon Kaen Raja Orchid…