Pool

Reviews of Pullman Khon Kaen Raja Orchid

4.5 out of 5
Pullman Khon Kaen Raja Orchid
9/9 Prachasumran Road, Nai Muang, Muang, Khon Kaen, Khon Kaen

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 682 reviews" "
Rating 8 - Good. 218 out of 682 reviews" "
Rating 6 - Okay. 58 out of 682 reviews" "
Rating 4 - Poor. 23 out of 682 reviews" "
Rating 2 - Terrible. 7 out of 682 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Pullman before and will stay again. Excellent accommodation
Stayed 1 night in Apr 2024
Response from Sirilug Kraisoda on Apr 19, 2024
Dear Wayne,We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Sirilug KraisodaAdministrative Coordinator

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Songkran was fun The Pullman is great
Stayed 1 night in Apr 2024
Response from Sirilug Kraisoda on Apr 17, 2024
Dear Matthew, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Sirilug KraisodaAdministrative Coordinator

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at the Pullman and I plan on staying there again on my next visit to Khon Kaen
Stayed 6 nights in Mar 2024
Response from Bun Kengaksorn on Apr 9, 2024
Dear Christopher, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Sirilug KraisodaAdministrative Coordinator

8/10 Good

Clayton, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 1 night in Mar 2024
Response from Bun Kengaksorn on Mar 28, 2024
Dear Clayton, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. great pool, room, price, lobby
Stayed 2 nights in Mar 2024
Response from Bun Kengaksorn on Mar 18, 2024
Dear David, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

8/10 Good

Tat Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Bun Kengaksorn on Feb 19, 2024
Dear Tat Ming, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Brian, Portland

Stayed 4 nights in Jan 2024
Response from Bun Kengaksorn on Mar 22, 2024
Dear Brian, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

2/10 Terrible

Kanisha

Stayed 2 nights in Jan 2024
Response from Bun Kengaksorn on Mar 22, 2024
Dear Kanisha,Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for any shortfalls in the experience provided to you during your stay. We do regret hearing from you as the hotel's condition did not meet your expectations. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the high level of services and products we strive to deliver here at Pullman Khon Kean Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Yours sincerely,Bun KengaksornDirector of Rooms

8/10 Good

Czeslawa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Bun Kengaksorn on Jan 22, 2024
Dear Czeslawa, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV selection next to zero, no world news, no movies or sport. 5 star hotel can certainly do better, it's all available..
Stayed 2 nights in Jan 2024
Response from Bun Kengaksorn on Jan 10, 2024
Dear Richard,Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for any shortfalls in the experience provided to you during your stay. We do regret hearing from you as the TV channel did not meet your expectations. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the high level of services and products we strive to deliver here at Pullman Khon Kean Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Yours sincerely,Bun KengaksornDirector of Rooms

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities
Once majestic hotel still has amazingly large rooms with amazing views and a certain ambience about it. But everything declining year on year, rooms need refitting, little things like toilets less well maintained, cupboard drawers not sliding in well, and generally under maintained, service levels gradually dropping too. No main Christmas tree for first time when have stayed at Christmas. Everything feels a bit tired, but it still is a special place and enjoyed my stay. Sadly without closure and full refit this will soon be a cheap budget hotel.
Stayed 3 nights in Dec 2023
Response from Bun Kengaksorn on Dec 18, 2023
Dear Edward,Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for any shortfalls in the experience provided to you during your stay. We do regret hearing from you as the hotel's condition did not meet your expectations. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the high level of services and products we strive to deliver here at Pullman Khon Kean Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Yours sincerely,Bun KengaksornDirector of Rooms

2/10 Terrible

Tawatchai

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
เช็คอินตอน 17.00 ได้อัพเกรดห้องเพราะแม่บ้านทำความสะอาดไม่ทัน ห้องใหญ่ชึ้นแต่มีกลิ่นอับของพรม เช็คเอาท์กลับตอน 19.00
Stayed 1 night in Dec 2023
Response from Bun Kengaksorn on Dec 18, 2023
เรยน คณ Tawatchaiโรงแรมพลแมน ราชา ออคด ขอนแกน ขอขอบพระคณทานทสละเวลาอนมคาของทานมาแบงปนประสบการณการการเขาพกของทาน โรงแรมยนดรบฟงปญหาททานพบเจอระหวางเขาพกเพอนำไปปรบปรงและพฒนาใหดยงขนในอนาคต ทางโรงแรมรสกเสยใจและขออภยกบปญหาทเกดขนเปนอยางมาก อยางไรกตามโรงแรมขอสญญาวาจะจดเตรยมบรการทดขนสำหรบทานในอนาคตและหวงเปนอยางยงวาจะไดมโอกาสตอนรบและใหบรการทดขนแกทานขอแสดงความนบถอ

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Response from Bun Kengaksorn on Feb 9, 2024
Dear John, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Kanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Been back all the time
Stayed 2 nights in Nov 2023
Response from Bun Kengaksorn on Nov 29, 2023
Dear Kanisha, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was a great size, nice bathroom and bath, furniture chair fabric was a bit stained, could do with dry cleaning. Only 2 Engish TV channels and they not good. Great food and bars in walking distance . Friendly staff , room service was nice
Stayed 13 nights in Nov 2023
Response from Bun Kengaksorn on Nov 29, 2023
Dear Pual,Thank you for taking the time to share your valuable feedback. Please accept our sincere apologies for any shortfalls in the experience provided to you during your stay. We do regret hearing from you as the cleanliness and TV channels did not meet your expectations. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the high level of services and products we strive to deliver here at Pullman Khon Kean Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Yours sincerely,Bun KengaksornDirector of Rooms

10/10 Excellent

Sam, Anchorage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to go
Stayed 2 nights in Nov 2023
Response from Bun Kengaksorn on Nov 24, 2023
Dear Sam, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun KengaksornDirector of Rooms

8/10 Good

Piyanuch

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service will come back here again
Stayed 1 night in Nov 2023
Response from Bun Kengaksorn on Nov 23, 2023
Dear Khun Piyanuch, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Bun Kengaksorn on Nov 23, 2023
Dear Katherine, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Kanisha

Stayed 2 nights in Nov 2023
Response from Bun Kengaksorn on Dec 12, 2023
Dear Kanisha, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Piyanuch

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bun Kengaksorn on Nov 13, 2023
Dear Khun Piyanuch, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bun Kengaksorn on Nov 6, 2023
Dear Clifford, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

aksara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well maintained, comparable with other at the same area. Staff making small mistakes, acceptable too.
Stayed 2 nights in Oct 2023
Response from Bun Kengaksorn on Nov 3, 2023
Dear Aksara, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bun Kengaksorn on Oct 27, 2023
Dear Valued Guest, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

cliff

Liked: Cleanliness, staff & service, room comfort
Old but good
Pullman used to be the number one Hotel in Khon Kaen until Ad Lib. I tried Ad Lib and even though it is a beautiful hotel i had some issues there so I moved to Pullman. Pullman very comfortable and very friendly. The room could use some updating as the carpet, drapes, lights are looking pretty shabby. Even so, it was a very good choice.
Stayed 3 nights in Oct 2023
Response from Bun Kengaksorn on Oct 25, 2023
Dear Cliff, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Kanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Bun Kengaksorn on Oct 25, 2023
Dear Kanisha, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2023
Response from Bun Kengaksorn on Oct 16, 2023
Dear Cedric,We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

8/10 Good

Paweena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel comfortable bed good size room and lots of choice at the buffet.
Stayed 1 night in Oct 2023
Response from Bun Kengaksorn on Oct 9, 2023
Dear Khun Paweena, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

8/10 Good

ranald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel all around !
Stayed 1 night in Sep 2023
Response from Bun Kengaksorn on Oct 2, 2023
Dear Ranald, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Bun Kengaksorn on Sep 18, 2023
Dear Robert, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Clean and modern
Stayed 1 night in Sep 2023
Response from Bun Kengaksorn on Sep 12, 2023
Dear William, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for what I needed probably didn’t need this good but hey
Stayed 3 nights in Aug 2023
Response from Bun Kengaksorn on Sep 5, 2023
Dear David,We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Kotchanipar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Bun Kengaksorn on Aug 28, 2023
Dear Kotchanipar, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight. I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services. Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last. Thank you and kind regards, Bun Kengaksorn Director of Rooms

10/10 Excellent

Robert

Liked: Cleanliness, amenities
Staff rooms and very good service
Stayed 3 nights in Jul 2023
Response from Bun Kengaksorn on Jul 31, 2023
Dear Robert, We appreciate your feedback on your stay at the Pullman Khon Kaen Raja Orchid. Receiving nice feedback is always a delight.I will relay your feedback to our staff. I am confident that this feedback will stimulate all of our employees as we try to continually enhance the quality of our services.Thank you for taking the time to share your thoughts, and we hope your next visit is just as enjoyable as the last.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Atitaya, Sunnyvale

Traveled with family
Liked: Cleanliness, staff & service
Top-notch service.
Stayed 1 night in Jun 2023
Response from Bun Kengaksorn on Jun 13, 2023
Dear Atitaya,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Atitaya, Sunnyvale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are kind and courteous. They are all well trained and professional. They building and the rooms are quite dated but they services made up for it.
Stayed 1 night in Jun 2023
Response from Bun Kengaksorn on Jun 13, 2023
Dear Atitaya,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

8/10 Good

charuwan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could do with some renovations. staff is great but not a 5 star hotel in these conditions
Stayed 3 nights in Jun 2023
Response from Bun Kengaksorn on Jun 13, 2023
Dear Charuwan,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your comment about the hotel condition. We will organize them according to the significance of the revamping. We strive to deliver here at Pullman Khon Kaen Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Thank you and best wishes,Bun KengaksornDirector of Rooms

10/10 Excellent

chawala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Bun Kengaksorn on Jun 7, 2023
Dear Khun Chawala, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

6/10 Okay

Alan

Business traveler
Liked: Cleanliness, room comfort
Good but could improve
I didn't use the Airport Shuttle because it is no longer in use. This is the third time I have stayed there and although reception and the lounge area always looks good, the rooms need a slight upgrade with the furniture. I had asked reception to send a porter for my luggage as I left for breakfast. When no Porter arrived I phoned a total of 5 times, and no one answered. I ended up going down and the only people I saw was 2 receptionists checking out a long line of people. I eventually saw someone coming out of an office so I asked if he could help, and he did. I then had to stand in a queue and get a taxi booked for the Airport. I did make my flight but not with much to spare. The analysis is not enough people on the desk for checking out guests
Stayed 7 nights in Apr 2023
Response from Bun Kengaksorn on May 2, 2023
Dear Alan,Thank you, for the time to share your valuable feedback is highly appreciated. Please accept our heartfelt apologies for any problems you encountered during your stay. I can assure you that these issues will be raised with the relevant department managers to ensure we provide each of our guests with the highest level of services and products. We acknowledge your comment about the service of the Front Desk Team. We will organize them according to the significance of the revamping. We strive to deliver here at Pullman Khon Kaen Raja Orchid at all times. We value your support and comments and hope to serve you again on your future trips to Khon Kaen.Thank you and best wishes,Bun KengaksornDirector of Rooms

8/10 Good

peter, london

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Bun Kengaksorn on May 15, 2023
Dear Peter, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Jeffery, Madeira

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous Staff. People make the stay great. The room, restaurants, and spa are all great, but it is the staff that are running all these things that it make it even greater.
Stayed 4 nights in Mar 2023
Response from Bun Kengaksorn on Apr 12, 2023
Dear Jeffery, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff!
Stayed 1 night in Mar 2023
Response from Bun Kengaksorn on Mar 27, 2023
Dear Todd, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but in great shape. Staff was nice
Stayed 2 nights in Feb 2023
Response from Bun Kengaksorn on Feb 15, 2023
Dear Christopher,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Juthamat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 12 nights in Jan 2023
Response from Bun Kengaksorn on Feb 13, 2023
Dear Juthamat,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their Wi-Fi doesn’t work properly and it should be secured. Breakfast Buffet is excellent.
Stayed 2 nights in Jan 2023
Response from Bun Kengaksorn on Feb 3, 2023
Dear Vorapong Pattrakulchai:We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about the WIFI doesn't work properly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

8/10 Good

Stephen

Stayed 2 nights in Jan 2023
Response from Bun Kengaksorn on Feb 3, 2023
Dear Stephen, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Elmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still the best!
Raja Orchid begins to show some aging, but undoubtedly still the best hotel in Khon Kaen. Will always stay here if/when in town.
Stayed 2 nights in Jan 2023
Response from Bun Kengaksorn on Jan 31, 2023
Dear Lars,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice room, friendly staff.
Response from Bun on Dec 26, 2022
Dear Roy,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Geoffrey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Likes Very clean hotel and helpful staff. Dislikes At the time of staying non of the restaurants we’re open, according to the staff it has been like this for a while. Not enough visitors to justify opening the restaurants other than for special occasions, christmas , new year etc.
Response from Bun on Dec 26, 2022
Dear Geoffrey,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Bun on Nov 25, 2022
Dear Shaun,We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms

10/10 Excellent

Bruce

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and priced well
Stayed 1 night in Nov 2022
Response from Bun on Nov 25, 2022
Dear Bruce, We very much appreciate your comments regarding your stay at Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thank you and kind regards,Bun KengaksornDirector of Rooms