Breakfast, lunch served; Modern European cuisine, alfresco dining
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Reviews of Hotel Bakkara

3 out of 5
Hotel Bakkara
1, Venice Island, Hydropark Metro Station, Kyiv

Reviews

8.2

Very Good

Rating 10 - Excellent. 181 out of 511 reviews" "
Rating 8 - Good. 241 out of 511 reviews" "
Rating 6 - Okay. 56 out of 511 reviews" "
Rating 4 - Poor. 16 out of 511 reviews" "
Rating 2 - Terrible. 17 out of 511 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Murat

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

2/10 Terrible

mikhail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old smelly boat.
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very special place to stay in Kiev
Great location, great boat, amazing atmosphere
Stayed 1 night in Oct 2021

6/10 Okay

Michael

Liked: Cleanliness
Since it is a SHIP, that has been retrofitted to a hotel, sound deadening between rooms is very minimal. I actually had someone bang on my door while playing my computer Netflix at a reasonable volume. They banged on the door so hard, I thought it would shake off the hinges. I called the front desk for security and no one responded.
Stayed 1 night in Sep 2021

8/10 Good

Robert Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Friendly reception staff.There was a banquet on in the evening when I went but they brought me dinner in the room for no extra cost
Stayed 1 night in Sep 2021

8/10 Good

Jake

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked how this hotel was right on the river and we had an amazing view of the city and water. The concert stage was also directly in view for us. The grounds were kept clean and well. The hotel room was tidy and spacious but what I did not like is how many spiders we found lurking around our room and even in the restaurant they were crawling around the bar and the staff seemed to just ignore the bugs. I understand it though being on the river
Stayed 1 night in Sep 2021

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting Hotel
This was our last hotel on our 9 day break to Kiev, we booked this hotel due to its location on the river, and it didn’t disappoint. The rooms are lovely, reception staff great. My only complaint was don’t go down to breakfast late if you are hungry, we arrived at 9.30am to find very little left and when we asked the restaurant staff for more they just ignored us, the coffee machine is also very slow, so in our opinion it’s was definitely not worth the cost. We would return to the hotel if we ever visited Kiev again, and hopefully the breakfast will be improved.
Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an issue caused by expedia not the property but the expedia did nothing
Stayed 1 night in Aug 2021

8/10 Good

Ripneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing week stay. The staff kind and happy to help with any question's and tips. The hotel clean and comfortable and relaxing. Would recommend to anybody visiting kiev.
Stayed 7 nights in Jul 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel on the river
Thiabhotel was a tremendous place to stay and the nightly price was worth evey penny. That being said, here is my list of the best features: 1. Hotel has amazing views if your room is on the river side of the boat, 2.the staff was always very courteous, informative and helpful, 3. The hotels location is very close to the Hidropark metro station and this made getting around town super easy. There were a few cons that Infeel are important to consider before booking here. First, there are a lot of bugs outside around the hotel. Since this is a boat hotel there are a lot of mosquitos. Next, if you travel to Kyev during the hot months, the river side rooms get heated by the afternoon sun and the AC units cannot keep up with the heat. This caused my room to quite uncomforable during the evening hours. Lastly, I recommemd you check out their concert schedule if you are going to be there for an extended period of time. The concerts can be loud ans the hotel gets rather congested. In three weeks I only had one issue and it was on the night of a concert.
Stayed 14 nights in Jun 2021

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Location
The rooms in the Hotel Bakkara are spacious, comfortable, clean and have incredible views. The balcony is excellent for enjoying a complimentary morning coffee and the in-house food is cooked to perfection. The hotel is in a great location for either relaxing or travelling to different areas of the beautiful Kyiv.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very good, litlle far from center
Stayed 3 nights in Mar 2021
Response from Front office manager Maria Rudko on Apr 14, 2021
Dear Guest. Thank you for your feedback. We appreciate your opinion!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Staff was very polite and friendly and spoke good English
Stayed 1 night in Feb 2021
Response from Front office manager Maria Rudko on Feb 25, 2021
Dear Guest, thank you so much for your high rating and polite words about our team! We appreciate it so much. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Marco, Kyiv Ukraine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so good and helpful As well the responsibility for events is a. Incredibly manager, I congratulate for the excellent job done! I will recommend it to my customer, and next year, I will coordinate an event.
Stayed 7 nights in Dec 2020
Response from Front office manager Maria Rudko on Feb 9, 2021
Dear Marco, thank you so much for the warm words about our team. It is great to hear we were helpful for you! You are always welcomed here in our hotel on the river. Best regards, Guest relation Manager Maria Rudko

10/10 Excellent

Sinan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Front office manager Maria Rudko on Oct 2, 2020
Dear Siman thank you for your feedback. It would be a pleasure for us to welcome you back again! Best regards, Guest relation Manager Maria Rudko

8/10 Good

Barry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Repeat Customer
I thought i should of recieved a better rate since i visit this hotel at least 3-4 times a year. We will see how i do next month.
Stayed 2 nights in Jul 2020
Response from Maria Rudko on Aug 3, 2020
Thank you for your feedback. We appreciate it so much. As you make a reservation thru Hotels.com we cannot affect on it. We hope to welcome you back in soonest time. Best regards, Guest relation Manager

2/10 Terrible

Sam, Bristol

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Its a rather boatel, it has changed location twice in past few years. Couple of staff were ok, the rest were grumpy. Not quite hallway at night. Poor location.
Stayed 1 night in Jan 2020
Response from Maria Rudko on Jan 15, 2020
Dear Sam, thank you for your feedback. We are sorry to hear that your impression after recent stay was spoiled. We will do our best to improve our service and your next visit would be more enjoyable. Any way we thank you for showing us the way to be better. You are always welcomed here in our hotel on the river. Best regards, Front office manager Maria Rudko

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Mattress was worn, service was good, restaurant for breakfast was overpriced. No fresh eggs, little fruit.
Stayed 1 night in Dec 2019
Response from Maria Rudko on Dec 11, 2019
Dear Guest, thank you for your feedback. All your comments are important for us as they show us the way to be better. Best regards, Guest relation manager Maria Rudko

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Maria Rudko on Aug 26, 2019
Dear Guest, thank you for your rating. We hope to welcome you back soon in our hotel on the river. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Maria Rudko on Aug 16, 2019
Dear Guest, thank you for your feedback and high rating. You are always welcomed here in our hotel on the river. Best regards, Guest relation manager Maria Rudko

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
The location is brilliant, if you look for a quiet place it is ideal, also I used it for a seminar it is prefect will be using it again next year. The only draw back are the matrasses, could do with changing them, either than that I can not fault the hotel nor the staff, marketing department was brilliant in organising seminar facilities.
Stayed 3 nights in Jul 2019
Response from Guest relation manager on Jul 30, 2019
Dear Guest, thank you so much for such a good feedback and for being our regular guest! It is great to understand we totally met your expectation and it would be a pleasure for us to organize a conference in a year. We are already waiting for you and your friends. Best regards, Guest relation manager Maria Rudko

8/10 Good

Francisco Javier

Stayed 1 night in Jul 2019
Response from Maria Rudko on Jul 24, 2019
Dear Javier, thank you for your high rating. We appreciate it so much. You are always welcomed here in our hotel on the river. Best regards, Guest relation Manager Maria Rudko

8/10 Good

Hani, Qatar

Business traveler
Liked: Cleanliness, staff & service
View is amazing, Car parking is good, it's a good hotel
Stayed 3 nights in Jul 2019
Response from Maria Rudko on Jul 22, 2019
Dear Hani, thank you for your good words and high mark. We appreciate it so much. We hope to welcome you back soon. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place, away from the busy traffic or industrial works, nice view, helpful staff, clean rooms, nothing really to complain about.
Stayed 1 night in Jul 2019
Response from Guest relation manager on Jul 8, 2019
Dear Guest, Thank you so much for high rating and your positive comments! You are always welcomed here in our hotel on the river. Best regards, Guest relation manager Maria Rudko

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
The hotel was great and something different to experience. I just thought breakfast started a bit too late. Would be better to open at 7am instead of 8 am
Stayed 2 nights in Jun 2019
Response from Guest relation manager on Jul 6, 2019
Dear Ashley, thank you for finding time to share your experience with us. Our breakfast serves from 8 till 12 o'clock only in weekends, all the rest weekdays it is from 7 till 11. Any way we hope only positive emotions left after your recent stay! You are always welcomed in our hotel on the river. Best regards, Guest relation manager Maria Rudko

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Love the view but the property is getting old and needs a facelift
Stayed 2 nights in Apr 2019
Response from Guest relation manager on May 1, 2019
Dear Guest, Thank you for your feedback and high mark. We appreciate your comments and we will work hard to improve our service in nearest time. Thank you for showing us the way to be better. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel by river amazing river view and only a few tube stations away from centre
Stayed 3 nights in Apr 2019
Response from Guest relation manager on Apr 15, 2019
Dear Carlos, thank you for your feedback. All your good words about our hotel and unique location is the best motivation for us to work hard and show you only high level service. We hope to welcome you back soon. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Guest relation manager on Apr 15, 2019
Dear guest, Thank you for high rating. We always happy to welcome you in our hotel on the river. Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the fact that it was an ex cruise ship on the river Dnipro and in a calm quiet location yet only 5 minutes from the metro into the city centre. The rooms were lovely and spacious and the restaurant served good food.
Stayed 4 nights in Mar 2019
Response from Maria Rudko on Apr 10, 2019
Dear Guest, thank you so much for your feedback about our hotel. I totally agree with you that it is a unique place, especially on summer time. I do hope we will have a chance to welcome you back in our hotel on the river. Best regards, Guest relation manager Maria Rudko

8/10 Good

Valentin

Liked: Staff & service, property conditions & facilities, room comfort
Good price, friendly.
Stayed 1 night in Mar 2019
Response from Maria Rudko on Mar 5, 2019
Dear Valentin, thank you for your high mark and good words about our hotel. We work hard to provide our service in such a high level. Best regards, Guest relation manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice location while it was very nice setting and location for this time of year. This appears to be really a wonderful location for the summer time season. Families and adults both would find this hotel ideal.
Stayed 10 nights in Feb 2019
Response from Maria Rudko on Feb 28, 2019
Dear Guest, Thank you so much for such a wonderful review! Indeed our location is unique. You can feel yourself in park zone being almost in the city center! You are always welcomed here in our hotel on the river! Best regards, Guest relation manager Maria Rudko

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The walls are very thin. You can hear every noise. Wc is very small. All other things are good.
Stayed 2 nights in Feb 2019
Response from Artem Kuznetsov, Front Office Manager. on Feb 21, 2019
We are really sorry for all the inconvenience you faced with during your staying with us. If it is possible we are trying to provide our guests a room without neighbors to avoid the chance of any noise. If you would give us one more chance we will do our best to change your mind. I want to say sorry once more and I hope for your understanding.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Maria Rudko on Apr 3, 2019
Dear guest, thank you for high rating! We appreciate your time you spend to write your feedback and hope to welcome you back soon! Best regards, Guest relation manager Maria Rudko

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Haldun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018
Response from Guest relation manager on Jan 22, 2019
Dear Haldun, thank you for high rating for hotel Bakkara! You are always welcome here in our hotel on the river! Best regards, Maria Rudko

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel i will definitely come back .
Stayed 5 nights in Dec 2018
Response from Guest relstion manager Maria Rudko on Jan 10, 2019
Dear Guest, Thank you for your feedback and good words about our hotel! It is nice to know that we have one more regular guest! Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located right on the river Dnipro and it has and incredible view. However late at night visitors make noise as they walk in the hallway and rooms.
Stayed 5 nights in Dec 2018
Response from Guest relation manager Maria Rudko on Dec 28, 2018
Dear guest, thank you for your feedback after recent stay with us! All your nice words are passed to my team; it is the best motivation for them! I want to recommend you to visit Kiev in summer time and feel all the emotions like in a cruise line on our borty!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, helpful in every way thru possibly could. Thank you
Stayed 4 nights in Nov 2018
Response from Maria Rudko, Front office manager on Dec 4, 2018
dear guest, thank you for your feedback about our hotel especially our team. for us it is really the best motivation to know that we were helpfull for you!!! we do hope that you liked your trip to Kiev and for your next visit you will choose our hotel on the river without hesistations

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Maria Rudko, Front office manager on Nov 22, 2018
Dear Guest, thank you for high rating us on Expedia! We do appreciate it! You are always welcome in our hotel on the river

8/10 Good

Rohit, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, river view was amazing, not much to do in the hotel bit overall amazing experience.
Stayed 3 nights in Nov 2018
Response from Maria Rudko Front office manager on Nov 20, 2018
Dear Rohit! thank you for your time spending for writing this review. It is very important to understant that the service we try to provide meets your expectation! I do hope to welcome you back in soonest time

6/10 Okay

Kar

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. But if you hoping to have some Sexy fun. This isn't for you. The whole walls are so thin If anyone sneezing, you'd hear it. So if you bring a lady for the night you'd be having a hard time to have any fun. So 3/5 for me.
Stayed 6 nights in Oct 2018
Response from Front office manager, Rudko Maria on Oct 30, 2018
Dear Kar, Thank you for your time spending to write us a review! Only becouse we are uniqe hotel with a ship type the walls is really thin but we already working on it. We do hope that while your next visit we will give you a room without neighbors and nothing will interfere your rest. waiting for you in our hotel! Best regards,

6/10 Okay

Dmitry

Stayed 1 night in Sep 2018
Response from Front office manager, Rudko Maria on Nov 1, 2018
Dear Dmitriy, Thank you for your rate. Can you, please, provide us with more details about your staying and what exactly affected on you. I hope that you will visit us again! Best regards,

8/10 Good

Dennis, Vancouver WA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place and convenient location. Will stay there again.
Stayed 2 nights in Sep 2018
Response from Front office manager Rudko Maria on Oct 26, 2018
Dear Dennis. Thank you for your good words about our hotel. It is nice to know that we have one more regular guest! You are always welcomed in our hotel on the river! Best regards,

10/10 Excellent

Dan, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very unique. I was nice and clean. The only issue is the smoking are was outside of my room.
Stayed 7 nights in Oct 2018
Response from Front office manager Rudko Maria on Oct 24, 2018
Dear Dan, Thank you for your feedback after your recent stay in our hotel on the river! We really appriciate all the comments of our guests! you are always welcomed here! Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2018
Response from Front office manager Rudko Maria on Oct 23, 2018
Dear Guest, thank you for your high mark. We do hope to welcome you back soon! Best regards,

8/10 Good

Dennis, Vancouver WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are adequate and close to nature park, quite yet close to Metro.
Stayed 1 night in Oct 2018
Response from Front office manager Rudko Maria on Oct 24, 2018
Dear Dennis, thank you for finding time to share your impressions with us! It is very important to know your opinion about our hotel! Thank you for high mark and wait for your next visit! Best regards,

4/10 Poor

Tim

Disliked: Property conditions & facilities, room comfort
Nice place but paper thin walls. Someone smokes in a room near you and your room stinks of smoke
Stayed 3 nights in Oct 2018
Response from Front office manager Rudko Maria on Oct 26, 2018
Dear Tim, please accept our sincere appologises for all inconviniences you faced with during your staing with us. Smoking in rooms is forbiddn by Ukrainian law but unfortunatly not all the guests follow the rules. As for the soundproofing it is not our strong point but will do our best to find the room without neighburs. We hope for your understanding. Best regurds