Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
60% of guests recommend
3.7 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Hansfrom Nederland

Bed tekort, aantal dingen niet functionerend

Posted Jun 18, 2014
Cons: Zorgen voor preventief onderhoud en dat alles werkt
Location: Hotel is redelijk gunstig gelegen, je kunt 's avonds rustig naar buiten, aan de overkant is een restaurant en ook iets naar boven lopend en dan rechts
Vanwege wat problemen bij de douane was de shuttlebus maar weer vertrokken; het bed bleek aan de korte kant zodat er kruislings geslapen moest worden, veel herrie, kluisje werkte niet. 2e kamer met wel een groot bed, maar met glas aan twee zijden (ca 15 m van boven naar beneden zodat de airco dat toch echt niet trok) Ontbijt was redelijk, net als lunch/diner. Het geheel ademt de sfeer van vergane glorie, als iets het niet doet wordt het provisorisch verholpen, maar echt onderhoud is blijkbaar een onbekend fenomeen..
3 out of 5
for Everyone
by Seyedfrom Bujumbura

Staffs friendly, they tried to meet our requiremen

Posted Jan 2, 2014
Overall a good experience and value for money. The only dissapointment is d breakfast, not recommended for kidz. Better take d breakfast from outside. Once the housekeeping forget to keep the water in d rooms, we had to call 5 times just to get water. Rooms are large n spacious, friendly staff, good location. The casino did not disturb us.
1 out of 5
by A verified traveler

Truly awful.

Posted Sep 11, 2013
Pros: Nothing
Cons: Everything
In the three nights I stayed at the hotel there was no internet on two nigths and oen nigth no running water or electricity.
4 out of 5
for Everyone
by A verified traveler


Posted Jun 8, 2013
Pros: サービス
Cons: シャワー
Location: 空港からも町の中心地からもアクセス容易。
3 out of 5
for Everyone
by A verified traveler

Propre et convenable pour un court sejour

Posted Apr 30, 2013
Chambre tres spacieuse et propre. Par contre des 6heures du matin la musique jouee dans le couloir etait plus qu'agacente. Le buffet petit dejeuner etait moyen. L'eau chaude de la douche ne marchait pas, meme apres m'etre assuree d'avoir mis le chauffe eau en route. L'hotel n'etait pas deplaisant mais rapport qualite prix assez moyen.
5 out of 5
for Everyone
by alanfrom australia

Good location, reasonable value, friendly folk

Posted Sep 23, 2012
Comfortable and spacious, near an excellent bookshop and restaurant/coffee shop, easy access to town via cheap and reliable motos. The restaurant and bar in the penthouse had superb views, reasonably priced. Strangely, the hotel was nearly empty, but then again there weren't many tourists around Kigali either. Easy to converse in either French or English
2 out of 5
by Jefffrom Texas

Not the best

Posted Jun 24, 2012
Not a very good hotel. When electricity goes out, the water heater also goes off and must be manually turned on. It is assumed you know this. Only one towel everyday for 2 people and failed to leave toilet paper. Had to call and ask for these items. I stayed in a prestige room. Save your money and just get a regular room. The only difference would be the view of Kigali from a prestige room. Much nicer hotels in Kigali. I will choose a different one next time.
4 out of 5
for Everyone
by Damienfrom Australia

Good value, enjoyable stay.

Posted Jan 25, 2012
Very enjoyable stay despite a few negative points. Room service: after placing our order, we received 3 different phone calls, each of them for things that were not available. The menu looks great, but in the end nothing on it is available (but let's not forget, this is Rwanda) Laundry: we have sent our cloths to wash. When it came back, 3 of my pants had bleach stains. I have told them, and they denied (I was expecting that). After a long hour of negotiation and talking with managers, I managed to get them to pay the compensation promised on their laundry form (x10 times the amount of the cleaning price). Everything else was good. Overall it is a good hotel at reasonable price. You won't be disappointed, just keep in mind that you are in Rwanda, don't expect the same service that you would get elsewhere. Also the hotel's driver is great, his name is Juvenile, ask for him if you need any transfer, even to parc des volcans ($150).
4 out of 5
for Business Travelers
by Petefrom Australia

A pleasant stay in Rwanda

Posted Jan 20, 2012
Pros: The quirkiness of the design, and the friendliness of the staff
Cons: A nice little area outside the room was often too hot to sit in for long.
Location: Right on the safest street in town, and commodities are a short trip away in a local taxi van.
I had a pleasant time in Top Tower Hotel. The room was well lit by a large floor to ceiling window. There were a few options for added comfort if I had requested them, such as a massage. The bed had a firm base, and thin foam softener/mattress. I had very slight back pain after a few nights. After spending some time in the room, I found myself a tad nauseous with all the stained wood in the room. My advice: move about the hotel, or relax on a couch in the foyer. The breakfast buffet available was varied a little and was very filling. All up, it was a good stay, and I will have good memories of the staff.
3 out of 5
by A verified travelerfrom Melbourne, Australia

I will try something else next time

Posted Nov 15, 2010
I actually stayed in two different rooms, one night in each, and both times there was something wrong with the room. First night, it was the shower (noticed this in the morning and was in a hurry, so did not even try to get it fixed) and second night, the air con was not working. (or, it probably did not work but as the control only had Chinese characters, it is really hard to say, what the settings were). Also this time I Ignored it, as opening the window was enough to cool the room and I did not want to go through the hassle of changing rooms. The rooms themselves were spacious and the views were great. Breakfast was edible, although there was some stuff that smelled quite suspicious, but I stayed clear of that.