Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by MBartonfrom America

Not bad for Africa

Posted Feb 5, 2014 on Hotels.com
But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.
2 out of 5
Recommended
by A verified traveler

Posted Jul 22, 2012 on Hotels.com
Terrible,service at check in counter during check out. Clerk with an attitude, she needs trainingminmhowmto treat costumes.
2 out of 5
by A verified traveler

Service issues

Posted Jan 24, 2012
Pros: Clean
Cons: Service
Front desk staff did not understand English Had to request assistance from 4 different staff to obtain assistance Service for food at bar took 45 minutes and 3 requests for food to be delivered
5 out of 5
Recommended
by A verified traveler

Gardens

Posted Jan 1, 2012 on Hotels.com
My wife and I really enjoyed our 2 nights. My wife especially as she had spent the last three months living in Rwanda without running water and the comforts above basic. The deep bath was particularly appreciated. The gardens are a lovely feature of the hotel and a good variety of birdlife can be seen within the hotel grounds. The buffet breakfast had plenty of selection. We particularly enjoyed the fresh fruit. We also enjoyed the in hotel bakery with strawberry tarts which we were not expecting ( in Scotland strawberry tarts are a real favourite ) so that was a little sentimental and tasty surprise. Hotel in peaceful setting and a quiet time of year I guess so it wasn't busy which suited us. Lovely balcony view which was one of the reasons I chose it from pictures online and it was just what I had hoped from the photos. The free airport shuttle was another important feature that encouraged me to choose the Umubano but when I arrived at Kigali airport to meet my wife we ended up taking a taxi as we did not know how to meet the shuttle and not surprisingly when we asked a taxi driver he didn't know about it so we just took a taxi. With hindsight I should have contacted the hotel and requested it to meet me but we were keen just to get to the hotel . However on a return visit to the hotel the use of the free shuttle service back to the airport was easy to organise and a good service which made me wish I had organised it for our arrival..
4 out of 5
Recommended
by A verified travelerfrom Seattle, WA

Can't go wrong with the Umubano

Posted Oct 11, 2011
Though the hotel is a bit dated, what it lacks in modern amenities it makes up in service and surroundings. The location is great, a short drive from the airport and nearby the government and commercial centers of Kigali. The grounds are garden-like and expansive. Set atop a hill with territorial views of surrounding Kigali, the grounds include a large pool and tennis courts. Breakfast is served buffet style on the patio where Crested Cranes mingle with you. The hotel serves a variety of travelers from NGO Ex-pats and Aid workers, Gorilla tourists and business people. One feature of the hotel is a set of four modern elevators. My experience with the service was great with a free airport shuttle and help tracking down an electrical adapter.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 14, 2011 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Washington, DC

It was a nice place to stay. A bit overpriced for what you get, but all hotels in Kigali are similar

Posted Mar 15, 2011
See above.