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Reviews of Killara Hotel & Suites

3 out of 5
Killara Hotel & Suites
480 Pacific Highway, Killara, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 127 reviews" "
Rating 8 - Good. 41 out of 127 reviews" "
Rating 6 - Okay. 9 out of 127 reviews" "
Rating 4 - Poor. 1 out of 127 reviews" "
Rating 2 - Terrible. 2 out of 127 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cecil

Traveled with partner
Liked: Cleanliness
The property only had stairs access to the rooms
Stayed 5 nights in Apr 2024

6/10 Okay

Victor

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Ricky, Coomera

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Overall decent for my little family. A shame there is not much to walk to. You will need to drive. Food in the restaurant needs updating. Room is clean and reason size.
Stayed 8 nights in Mar 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice away frim the city, but my friends house is out that way so needed accommodation North, I would stay there again. No lifts so need to carry your bag up stairs. Good coffee. Birds a cute and welcoming.
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Stayed 1 night in Mar 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night. The staff were friendly and efficient. The food was excellent. I had the big breakfast, one of the best breakfasts that I have had in Australia, my partner had the eggs benefict which was also very good. Compliments to the breakfast chef.
Stayed 1 night in Mar 2024

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the room. The renovations created a clean and tidy room with attached bathroom. Service good during 2 day stay. Wonderful sulfur crested cockatoos came to meet and greet as well. Only negative was the quality of main menu food at attached restaurant. Chicken served was inadequately cooked in terms of red meat. The waiter on duty however went out of his way to address our concerns and this gives this venue a boost in ratings.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry

Stayed 2 nights in Mar 2024

8/10 Good

Merilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate and welcome after long-haul flight. Paid extra for early check-in, but Disappointed that coffee bar closed at 10.30am, so had to go out to petrol station for a drink ,however, meal later was very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Sunny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a hiccup checking in but was immediately sorted without any hassle. Great staff and close enough to everything without being noisy.
Stayed 2 nights in Feb 2024

8/10 Good

YUNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized spacious room. Lovely outlook from the small balcony. Is nice to be able to open the door for fresh air. Shower nice & hot. Bed comfortable . Easy onsite parking
Stayed 2 nights in Jan 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice the price is great but do not order food it is dreadful. I have tried it twice now both meals were terrible.
Stayed 1 night in Jan 2024

8/10 Good

Jiji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Berit Harsvik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

yubraj

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Ricky, West Pymble

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
Decent little spot, mainly based on “value”. Guest WiFi internet is shocking, and not even able to watch streaming services on my devices nor cast. Constant network drops. Restaurant food was ok. Would have been nice to feel more welcomed by staff. Room was a good size, and overall clean but felt dated considering there was meant to be a recent update renovation.
Stayed 10 nights in Dec 2023

10/10 Excellent

Dale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Dion L

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scenic Stay with a Checkout Hiccup
The view from the hotel was truly spectacular, and the room was comfortable and well-appointed. My main issue arose during the morning of check-out. The designated check-out time was at 10 am, and initially, everything seemed fine. At around 9:30 am, a staff member from the reception knocked on our door, inquiring about our check-out plans. We responded positively, confirming our intention to check out. However, the second knock came a bit too soon and was more intrusive. Despite us clearly indicating that we were in the process of getting ready, the staff member used their key to open the door without waiting for us to fully respond. This was quite disconcerting, especially as my wife was in the process of changing. When questioned about our check-out intentions for the second time, we again confirmed our plans. It was only later, when I checked the time, that I realized it was only 9:51 am – well before the official check-out time. Upon reaching the reception at 9:59 am, I expressed my disappointment to the staff member who had opened our door prematurely. I suggested that a more considerate approach would be to call the room to inquire about check-out plans, especially when it's well before the official check-out time. The staff member justified their actions by stating it was already 10:02 am, which left me confused and somewhat frustrated. While the location and amenities of the hotel are fantastic, the incident with the receptionist certainly dampened the overall experi
Stayed 1 night in Nov 2023

10/10 Excellent

Rochelle

Stayed 3 nights in Dec 2023

10/10 Excellent

Chairunnisa

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & helpful staff.
Stayed 1 night in Dec 2023

6/10 Okay

Steph

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Staff & service
A motel pricing as hotel with extra charge
It is actually a motel but prices as a hotel. It shows office opens until 9pm while they closed around 7:20pm. I asked for an hour late check out at 11am instead of 10am because it is always acceptable for other hotels without extra charge however this motel asked for $10 extra. It seems that they only want to make money rather than customer satisfaction. Not a pleasure experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Lara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and reasonably priced motel. Have been staying here for over 10 years on business trips to Sydney.
Stayed 1 night in Nov 2023

8/10 Good

Forozan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and convenient location.
Stayed 5 nights in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to help us when we had an issue with our booking. The showers are great! Comfortable, quiet, and lovely leafy area to stay in.
Stayed 1 night in Nov 2023

6/10 Okay

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I’d like to start off by saying the room was absolutely beautiful and the only reason we rated the staff a two was simply because of the one manager, everyone else we came into contact with was absolutely lovely and deserves the praise. We arrived slightly too early for check at about 12.30 ish, (check in at 2) my partner asked if the room was ready and he very abruptly said yes it was ready but we have to pay extra to be allowed in now, I normally would expect this anyway however the way he came across was very hostile and seemed like he didn’t like us too much? We said that was absolutely fine we will just sit around and wait with all of our suitcases (two very large suitcases and a small one as well and 2 back packs) in the only waiting area they had in the restaurant. It would have been nice of them to offer us to just be let into the room since we had just come a long journey and had so much stuff with us and it really wouldn’t have changed anything on their side if they let us in earlier, it just would have made us feel a lot more welcome than the manger did to say the least. I asked for some change for the drying machine and the entire conversation was just him expecting me to know that the one I was trying to use was a brand new one and not plugged into the back, how would I have known? He rudely shoved the change into my hand and didn’t say a word, I was shocked at how he had actually treated me. It was incredibly rude and I would never stay again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kate

Stayed 6 nights in Nov 2023

8/10 Good

Eleonora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We left early and there was no keybox outside ro put the key in. Everything was still closed, so I left the key in the door
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless and comfortable
Great stay. Beautiful spacious clean room. Comfortable beds. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was beautifully presented.Pam Green and I would book the room if accommodation in Sydney was needed by us. John Conti
Stayed 1 night in Nov 2023

10/10 Excellent

Gang

Stayed 1 night in Oct 2023

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, excellent meal and convenient location.
Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, comfortable, friendly staff, right on highway - which is both good and bad. Road noise not a problem at all in our room. Nice area but no parks or playgrounds nearby for kids. Definitely recommend.
Stayed 1 night in Nov 2023

8/10 Good

Lauren

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resturant was great the food was very nice with great service. The rooms were spacious and modern. The down side was the limited parking if you arrive late and when staying on the top floor theres no lift to get heavy luggage up.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bronwyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very close to a family event - so was very convenient. Lovely little hotel and very friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was very good dealing from check in to check out. Staff were very friendly and the quality of the breakfast was exceptional and very good value for money. Would definitely stay there again and have already recommended it to others.
Stayed 1 night in Nov 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely refurbished rooms. Safe and comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feeding the friendly cockatoos on the balcony was awesome.
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Spent 2 nights here while i was working nearby. Motel was perfect. Clean. Quiet. Well equipped. Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful for being next to a busy road and easy to access parking, very clean all round!
Stayed 1 night in Oct 2023

8/10 Good

Harry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean, access to parking is easy and there is some undercover parking available. Despite being on the highway, location is reasonably quiet as rooms are set back from the road.
Stayed 1 night in Oct 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where so lovely
Stayed 2 nights in Oct 2023

6/10 Okay

Arvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is my microwave
Where is the microwave, I paid for a deluxe room and only got a kettle, what am I gonna with only a kettle, a man can only drink so much coffee
Stayed 3 nights in Sep 2023
Response from kali on Oct 7, 2023
Hello Arvin,Thank you for the feedback.We have no microwaves/kitchen facility in Deluxe twin rooms.Please check your booking confirmationand for future reservations please check all the amenities/facilities before you book.Thank you,Have a great day.