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Reviews of Candlewood Suites Killeen - Fort Hood Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Killeen - Fort Hood Area, an IHG Hotel
2300 Florence Rd, Killeen, TX

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 137 reviews" "
Rating 8 - Good. 38 out of 137 reviews" "
Rating 6 - Okay. 23 out of 137 reviews" "
Rating 4 - Poor. 11 out of 137 reviews" "
Rating 2 - Terrible. 15 out of 137 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawanda D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and amenities were very accommodating!
Stayed 4 nights in Nov 2023

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Robert

Stayed 1 night in Jul 2023

10/10 Excellent

Latrice

Liked: Cleanliness, property conditions & facilities
Initial customer service honestly wasn’t that friendly or that great. Upon leaving Ms.Giselle and the gentlemen at the front were all smiles and super friendly. This by far is the cleanest room I have ever stayed in!! I inspect facilities for a living, I had an extremely hard time finding anything. Very clean and well taken care of!! Would definitely stay here again for the cleanliness and design is the room alone! Large Tv and tons of great cable!!
Stayed 1 night in May 2023
Response from Candlewood Suites Killeen/Ft. Hood Team on Jun 13, 2023
Latrice- Thank you so much for taking the time to let us know that you enjoyed your stay with us. I am so glad we were there for you!Enjoy your adventures and travel safely-

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice rooms and it was quite!
Stayed 9 nights in Apr 2023
Response from Killeen Hotel General Manager on Apr 21, 2023
Thank you, Roger for the kind words. It was lovely to have you with us and hope to see you again soon!

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Candlewood Killeen Fort Hood team on Apr 7, 2023
Thank you for the good review, Cynthia! I am so glad we were here for you. Safe Travels-

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2022

4/10 Poor

Tommie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay. Haven’t got my deposit nor the amount that was charged to original card at check in(used a different card to check out). Please contact Hotel manager in regards to this situation
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. Will book again.
Stayed 1 night in May 2022

10/10 Excellent

Barb

Stayed 4 nights in May 2022

6/10 Okay

luke

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Julianne

Stayed 1 night in Mar 2022

10/10 Excellent

Luis, Sugar Land

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staying
Stayed 1 night in Jan 2022

10/10 Excellent

Sherman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet the way I like it
Stayed 7 nights in Dec 2021

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly but not all advertised services offered
I booked this particular hotel because the shuttle service advertised on their website. I arrive at the airport on to find out there is not shuttle service, and I am stranded. I had to get a taxi and was out $60 I had not plan on it. Very frustrating!
Stayed 1 night in Dec 2021

10/10 Excellent

Mickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from a very friendly and helpful staff. Newly renovated rooms.
Stayed 1 night in Nov 2021

6/10 Okay

FRANCIS G

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Room was fine but shower valve was reversed so it went from HOT to COLD and did not match the valve plate’s hot / cold indicators. Wi-Fi was spotty. TV channels lacked some basic channels….AMC, comedy, HLN/CNN, and PBS was intermittent
Stayed 9 nights in Jul 2021

8/10 Good

Zahira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were great but the hotel
Stayed 7 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was poor i wouldn't recommend this hotel to anyone
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

2/10 Terrible

Jarred

Disliked: Property conditions & facilities, room comfort
i didnt get tge room booked it was a suite with bedroom and i got a double bed single room, small as hell for the price
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Second time staying while on business. Easy check in and good location
Stayed 6 nights in Jul 2020

6/10 Okay

Candlewood, Killeen, Texas

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No fleas is a good thing. A lot of noise from renovation upstairs right on my head woke me up and gave me headache. When we called the front desk, she said it was in the website. Not a very nice response. Because of that, I will not go back in your hotel.
Stayed 2 nights in Mar 2020
Response from Holiday Inn Killeen Team on Apr 27, 2020
Dear Valued Guest, We apologize for the lack of empathy shown by our team mate. The rest of us wish we were there to assist you as you experienced the noise created by the renovations crew. We request you to please give us another chance and we will make sure we win your confidence back. Once again we are truly sorry!! With Gratitude Holiday Inn Killeen Team

10/10 Excellent

Al, Killeen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff very efficient, had no problem with room clean well taken care of would recommend a friend to stay
Stayed 1 night in Mar 2020
Response from Holiday Inn Killeen Team on Mar 6, 2020
Dear Valued Guest, It is a wonderful blessing for us as we got to hear back from you! Thank you for the awesome praises. Your words are powerpack of encouragement which generate tons of happiness and joy. We are what you make us, and our hard work gets rewarded when we find out that you had a happy stay! Thank you for all you do and thank you for choosing us. We thank you for recommending us and if you have a chance please do come see us again. With Gratitude, Holiday Inn Killeen Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Holiday Inn Killeen Team on Mar 6, 2020
Dear Valued Guest, Thank you for rating us a big 5/5. We appreciate the feedback along with the unspoken assurance that we get to see you again. Our best wishes are with you always. Gratefully, Holiday Inn Killeen Team

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and spacious. Staff ver friendly and helpful
Stayed 1 night in Feb 2020
Response from Holiday Inn Killeen Team on Mar 6, 2020
Dear Valued Guest, We thank you for choosing us for your stay in Killeen. We are glad that you liked our rooms and the hospitality shown by our team. We enjoyed serving you and will look forward to the next time around. Till then, be well!! Sincere Regards, Holiday Inn Killeen Team

4/10 Poor

Deis

Traveled with family and small children
Disliked: Property conditions & facilities
Property was under construction and did not have the room type i reserved available and attempted to substitute for a room the size of a closet. Very disappointing holiday travel night.
Stayed 1 night in Nov 2019

6/10 Okay

Trish, Dallas

Traveled with family
Liked: Cleanliness, staff & service
Pet friendly Close to freeway and Post Kitchen area was convenient
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no clean towels my whole stay, my family and I had to switch rooms due to no cable in room, gave both of us a handicapped room. Desk clerk told me to return towels, and get fresh ones, never happen the whole time I was staying. My brother had to clean his own room just to move in quickly, no type of housecleaning staff. Manager at front desk was very rude, didn’t try to help in any type of way. Front desk clerk was very short with us, when only we was asking for the simple things for our room. My and my sister room had garbage built up, odor in room, due to front desk manager told us, they only clean once a week, and since I am only staying a short time, our rooms will not be clean at all. I DON’T RECOMMEND THIS HOTEL TO ANYONE, AND WILL NOT BE USING TRAVELOCITY TO BOOK ANY FLIGHTS OR HOTELS ROOMS IN THE FUTURE. VERY VERY, UNHAPPY AND DISSAPPOINTED WITH THIS HOTEL, AND HOTEL SERVICE, AND STAFF. Ps, the ice maker in my room wasn’t working, and the air condition in my sister’s room was making a lot of noise, and again mention it to the front desk manager, which she brush us off, to tend to other guest that was staying longer then us.
Stayed 3 nights in May 2019

8/10 Good

Torrence, Portsmouth, VA, USA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any issue that came up they were very quick to react to fix it. Felt very welcomed and would stay again if in the area.
Stayed 3 nights in Apr 2019

8/10 Good

Payton

Liked: Cleanliness, property conditions & facilities, room comfort
Frustrating at first, but they did fix everything.
Our overall stay was nice! It was very convenient to have a stove top, toaster, and fridge in the hotel room. Everything was clean, the room was comfortable to stay in. Everyone was nice. It is in a very convenient area of town, next to other hotels, HEB, food and dining, Walmart all within a 2-5 minute drive! Our only problem was with check in. My daughter and I were meeting my Husband and her father for a weekend stay (He is Military) We arrived first and checked in. We literally spent 30 minutes trying to get two room keys that opened our door. Our daughter has to do Nebulizer treatments every 4hrs, she is sick and 11 months old. That wasn’t even a reason for them to speed up and fix the problem. The hotels main master key worked on our door multiple times as they let us in and out for luggage. The last time we needed in to do a Neb TX we waited 11 minutes outside our hotel door for them to let us in. At the 30-45 minute mark the maintenance man came and changed the entire door handle for a new one and we got two working keys. What I don’t understand is how their master key, that looks just like the room keys I was given, worked to let us in multiple times when I went in and out for luggage? But they somehow couldn’t get us a working key until they changed the entire damn doorknob and why this wasn’t addressed until 45 minutes in. Other than a frustrating check in with room keys and a very noticeable sick baby, everything was fixed and our weeeknd stay was perfect.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs improvement
Walked in and the recliner was broken, not a big deal but didn’t want to be stuck with a bill for a recliner that my family hadn’t even touched. Went to shower and the drain was down due to also being broken. The room maybe should have been taken out of service for these couple small repairs.
Stayed 1 night in Apr 2019

6/10 Okay

Kelly

Liked: Staff & service
Great Service
Stayed 1 night in Mar 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not clean the room did not have no clean towels they did not bring no clean towels to me to the room had to go to the front office to get clean towels after I brought them dirty towels to them
Stayed 1 night in Mar 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay at a cadlewood suites motel again
Did not clean room no new towels had too take old towels down to the office to get new ones front office rude and not caring
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was close to the family were in town to visit. Nice outside, the interior was clean as well as the room. We always greeting when we come in or as we were leaving.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The clerk was by herself for the first night on Christmas night She clearly didn’t know anything about the place and couldn’t help me with any questions She had multiple difficulties getting Lee checked in She was sweet she just didn’t know what she was doing. First I discovered the ice machine wasn’t working and there isn’t an ice machine I had to prompt her to look in an empty room to get me some ice
Stayed 1 night in Dec 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet stay!
This hotel is nestled amongst a bunch of other that appears to be frequented by traveling soldiers. The hotel was clean and the staff was very helpful! What the don’t list on the web site is that you can get breakfast vouchers and go next door to the holiday inn and eat for free!
Stayed 2 nights in Nov 2018
Response from Area Director on Dec 4, 2018
Andrew, Thank you for your feedback. We look forward to seeing you the next time your travels bring you to the area.

4/10 Poor

Em, Killeen, Tx

Traveled with partner, Traveled with family
Disliked: Cleanliness
Carpet ripped up, stains on pillow cases, got locked out of our room and had to go back downstairs to fix it. It was very underwhelming considering most Candlewoods are nice. Definitely not worth the prime.
Stayed 2 nights in Nov 2018
Response from Area Director on Nov 27, 2018
EM, Thank you for your feedback we will look into these matters immediately.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
They didn't give me the room I paid for.
Stayed 1 night in Nov 2018
Response from Area Director on Nov 13, 2018
We apologize for the inconvience ypu experienced during you stay.

8/10 Good

Rico, Austin, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, service was great, parking, & breakfast.
Stayed 1 night in Sep 2018
Response from Area Director on Sep 26, 2018
Rico, Thank you for the great feedback. We look forward to hosting you again.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Didnt not like the leaking toliet, sink was disconnected in bathroom. Mediocre water. Always cold. Drippimg shower head, leaving water on floor.
Stayed 3 nights in Sep 2018
Response from Area Director on Sep 26, 2018
We take matters such as these very seriously. Thank you for your feedback.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Area Director on Sep 11, 2018
Adam, We look forward to hosting you again in the future.

2/10 Terrible

Ezra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Area Director on Sep 11, 2018
Ezra, Thank you for your feedback. We always look for ways to become a better hotel.