Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Decent but...

Posted Apr 7, 2015
The night staff wasn't the friendliest when we checked in, it was as if we were a bother to them when checking in. The first thing we noticed was the elevator smelled of smoke and even though we had a non-smoking room there was a distinct underlying smell that the room was at one time a smoking room. In my opinion, if they are going to convert a smoking room to a non-smoking room they need to completely remove all furniture, carpet, curtains, etc., (i.e. gut the room) re-paint and get completely new furnishings. The first room the toilet wouldn't flush and when I went to the front desk the clerk looked at me like I was crazy and asked if I pushed the handle all the way down. I'm 50 years old, I know how to flush a toilet. The room we were moved to also had the underlying smoke smell. In the morning when we walked out into the hall it smelled like someone had just finished smoking a cigarette in the hallway. If you are sensitive to smoke smell this is not the hotel to stay at.
Comment from Hotel Management
Apr 13, 2015 by Management K. Wheeler, Hotel Management
Let me first start out saying we do sincerely apologize for any inconvenience you may have had with your stay with us. I had a talk with my front desk agents about responsiveness. We hope that you will give us another chance, and if there is anything management can do to make your stay pleasant just let the front desk know.
3 out of 5
by A verified traveler

it was a place to put our heads at night.

Posted Mar 19, 2015
Other then the bed being made.. The room was always the same when we got back. No new Towles, no soap, no new toilet paper.... Just the bed and sometimes the trash.
Comment from Hotel Management
Apr 13, 2015 by K. Wheeler, Hotel Management
We are sorry about your recent stay with us, upon reading this Management got together to see how we can make sure this doesn't happen again. Once again we apologize hopefully you will consider staying with us again, and if there is anything we can do to make your stay pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Fort Hood and shopping

Posted Mar 11, 2015
I am very picky when it comes to hotels especially the cleanliness. This hotel was clean and did not have an odor. The ladies at the desk was very nice. Breakfast was great and had a variety. Restaurants and shopping was close by and easy ride to Fort Hood. I would stay there again and recommend to friends.
Comment from Hotel Management
Apr 13, 2015 by K. Wheeler, Hotel Management
Thank you for the kind words and wonderful review. We hope you will come back and stay with us again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Lakeland

Great value

Posted Feb 7, 2015
Pros: Breakfast was above average.
Cons: Furniture is dated.
Location: On a major hi way. Walmart and restaurants within walking distance.
Staff was very friendly and helpful. Rooms were spacious. Conveniently located.
Comment from Hotel Management
Apr 13, 2015 by K.Wheeler, Hotel Management
We want to say thank you for choosing Hawthorn Suites in Killeen, Tx. I will let the staff know to keep up the good work. We hope to have you stay again
3 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Jan 25, 2015
Pros: Staff very hospitable and quick to assist.
Cons: The carpets and some of the furniture need replacing.
Location: Many restaurants, mall, and other stores in the immediate area.
Good stay just a little run down could use upgrade
Comment from Hotel Management
Apr 13, 2015 by K. Wheeler, Hotel Management
We are glad you enjoyed your stay. We hope you will come back and visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Pros: Hot good breakfast.
Location: Close by theaters.
I liked the gym and the hot good breakfast, nearby main attractions.
Comment from Hotel Management
Apr 13, 2015 by K.Wheeler, Hotel Management
Thank you for the nice review, we hope you will come back and stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal

Posted Jan 19, 2015
Nothing fancy, but we found the room clean and comfortable, and a fine breakfast all for a low price. Friendly staff. We would choose this place again.
Comment from Hotel Management
Apr 13, 2015 by K. Wheeler, Hotel Management
We are happy to hear that you enjoyed your stay with us. We hope you come back and visit us.
4 out of 5
Recommended
for Business Travelers
by Cindyfrom Bedford

Hawthorn, Killeen, TX

Posted Jan 13, 2015 on Hotels.com
This was a business trip and I was greeted by such a friendly young lady coming in. She was very helpful and sweet. The next morning, the front desk woman was just as friendly and helpful. The woman in charge of breakfast, which was excellent and different both days, was accommodating and even gave us our request the second day. Overall, this was such a wonderful environment. This will be my go to for future travels. The room smelled of stale perfume, but that was the worst thing.
Comment from Hotel Management
Apr 13, 2015 by Management and Staff, Hotel Management
We are glad to hear you had a wonderful stay with us, we hope next time you come into town you will stay with us.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 11, 2015 on Hotels.com
Comment from Hotel Management
Apr 13, 2015 by Management and Staff, Hotel Management
Thank you for the nice rating.
5 out of 5
Recommended
for Business Travelers
by Robertafrom Austin TX

Happy!!

Posted Jan 10, 2015 on Hotels.com
I stayed here for 5 days to avoid a commute from Austin to my new job at Darnall Hospital. Everything was great! Each nite I would decide that I still didn't want to face the commute and each nite they would accomodate an extension for me. I didn't plan to stay so long so I had to do laundry with the free washer and dryer. Although I didn't get to sit and enjoy a breakfast, Helen helped me pack up some to go a couple of times. I will probably stay there again next week until I get a permanent residence. Angela helped me a lot and was a great front desk person.
Comment from Hotel Management
Apr 13, 2015 by Management and Staff, Hotel Management
Thanks wonderful to hear that you had enjoyed your stay with us. We hope that when you come back into town you will stay with us again.