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Great 2 night with my parents, great welcome from Elaine at reception.
Breakfast was very good, buffet for continental and made to order for hot food. We stayed in room 431, 2 bedroom suite and it was beautiful, very spacious
Room was very comfortable and large. Staff very friendly and helpful. Food was excellent too. Only slight disappointment was that the pool is small and in a separate building so you have to go outside in your dressing gown.
Truly a lovely hotel
Great features and facilities
Room was well equipped with both bath and shower . Bed was super comfortable.
Great food in the bar for dinner and quality breakfast buffet choices
Loads of staff to serve with a great ambience at the bar
Pool/ spa was an added bonus and of good quality
Will most definitely be going back there
All round Super hotel with that Irish warmth
Welcome by Elaine at reception was fantastic, so friendly and helpful. I was traveling solo in between meetings . She booked me into the bar for food but i changed and went to fine dining restaurant Blakes where dinner was absolutely delicious and manager and staff excellent It was a very humid day and the only 2 things i would comment on is the Aircon in the room was quite baffling to work and the hotel would really benefit from a nice outdoors seating area ( the one to the side of the hotel is a bit forgotten and bleak )
The place itself is beautiful but we found the level of service was terrible. We booked a junior suite for a night just after coming from 3 nights in another hotel in which we got married. We were disgusted we actually left the other hotel as comparing staff between both hotels was like chalk and cheese. Both tvs in our room had no channels working on them. We rang down to reception for a bucket with ice as we recevieved a nice bottle of Moet as a wedding present and wanted to have a glass to celebrate. They sent up a bucket with 4 ice cubes in it. We booked in for dinner and were sat at a high rocky table even though there were plenty of lower tables. We asked to move and waitress had to ask for permission to move us and said the rocky table was usually given to people not eating. We waited 20 mins for a drink which in the end was a can of west coast cooler unopened. We ordered food, and the wrong order came for myself. The wifes rice was cold in the middle which tells me it was microwaved and not for long enough. The fire alarm went off twice around 1am and we got 2 different reasons as to why. On checking out we complained about fire alarm and staff blamed a customer for smoking in a room even though night before we were told someone bumped against something in the kitchen. They then overcharged us on checking out by roughly €160 which eventually we got back after complaining and was promised a call back from a manager which never happened...
I thought the staff were lovely but unfortunately the food in the bar was not great my husbands burger was hard and the brisket was very tough. The meal for 4 of us cost €245 which for quality of food is very expensive. The spa is extra which it does not state when booking, it is an extra €25 per person just to go into it without a treatment and for €335 a night and advertised as a hotel and spa it isn’t really acceptable. Our friend were over from Scotland and their room temp was 25 degrees all night and when they rang down they were told to open a window only to hear sectarian singing from a wedding that was at the hotel. Overall for the price (upwards of €500 per couple) not a great experience.
Great stay in a lovely very clean hotel.
The staff were a little under pressure at dinner time in the bar with a full house so there was a bit of a wait on our main course, but we were on no rush. The food was delicious and staff were all very friendly. Only downfall was the loud grass cutting on the golf course at about 6am.
No AC.
Supposedly not working. Windows with tiny openings...we roasted at night even though we opened the window and it was very cool outside... needed a tutorial to work the toilet fortunately a nice employee taught me the secret!!!
Lovely stay at the heritage and absolutely excellent service from all of the staff from reception to the restaurant to the cleaning staff. They were all attentive, friendly and couldn’t do any more for us, I haven’t had better service!
The food in Blake’s restaurant was amazing!
Will definitely be back and recommend to anyone!!
We came to Ireland on a business trip. Paid £1556 for two rooms for 3 nights. Food and bar bill was around £600 for 3 people. Price I don't have an issue with, however I do have an issue with how we were treated in the Seven bar by the person in charge on the Saturday evening and the waiting staff. we reserved a table for 3 for 19:30. Two people sat at a table for 4 next to us. They were there before us. We had starters and a main course and waited to be given the desert menu. Before that could happen the person in charge of the bar asked us to vacate the table for someone else. We said we had not finished. we were offered to sit on bar stools at the bar to finish our dinner. The two diners on the table next to us had finished their meal but were not asked to vacate their table. When I pay out around £2000 for a 3 night stay I expect better service than what I was given.
Simon
Stayed 3 nights in Apr 2023
10/10 Excellent
Catherine
Apr 12, 2023
Catherine
Stayed 1 night in Apr 2023
8/10 Good
edward, dublin
Traveled with partner
Apr 9, 2023
Liked: Cleanliness, staff & service, amenities
Location staff professionalism signage outside hotel could do with been improved
Words cannot describe how beautiful this Hotel is. This is true luxury. My wife and I loved it. We booked a junior suite and the space was huge! We had an electric fireplace in the living room, a gorgeous balcony with a view to the beautiful green golf course, and heated towel racks. I mean the room even came with a Dyson hair dryer for my wife. If that's not luxury, then I don't know what is. The staff in the restaurants and reception were friendly and super helpful. The surrounding towns were cute and the scenery was breathtaking. Highly recommend the Heritage!