Lobby

Reviews of Comfort Inn Saugerties

2.5 out of 5
Comfort Inn Saugerties
2790 Route 32, Saugerties, NY

Reviews

7.6

Good

Rating 10 - Excellent. 188 out of 598 reviews" "
Rating 8 - Good. 223 out of 598 reviews" "
Rating 6 - Okay. 87 out of 598 reviews" "
Rating 4 - Poor. 53 out of 598 reviews" "
Rating 2 - Terrible. 47 out of 598 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not even stay there! Nasty staff, smoking in non smoking areas, some smoking marijuana INSIDE their room. Wouldn’t refund us and we rented a room elsewhere. HORRIBLE
Stayed 1 night in Mar 2024

4/10 Poor

Tanya

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The staff was so involved in her phone she didn't even notice someone standing in front of the desk awaiting check in. I also did not appreciate the overwhelming smoke smell the moment you step in the hotel. In addition, the noise at night was very loud.
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Traveled with partner
Liked: Property conditions & facilities
Could hear people talking in room next door. Blow dryer almost caught on fire- smoke was coming out and coils were red hot - curtains in room were falling off rod
Stayed 1 night in Feb 2024

2/10 Terrible

Alex

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Souhila, Bonus brook

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a business trip in the area, the place was fantastic as well as the employees .
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay for a last-minute ski trip to Hunter mountain. Clean room. Breakfast room was clean and well organized. The only negative is coffee was watery and the price is a little high. Thumbs up for the consistency of the brand.
Stayed 1 night in Feb 2024

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This place is terrible. Do not stay here. Unsafe and dirty. It appears to have low income families living there. The price was $400 a night. It was so bad that we had to leave and find another hotel to stay. Travel sites and Comfort Inn misrepresent it as a regular hotel. No disclosure about the long term residents. After leaving I looked it up and found what appears to be fake google reviews giving it 5/5. Read the many google reviews that mirror our experience with this dump. It should be reported to the consumer protection agency!
Stayed 1 night in Oct 2023

2/10 Terrible

Loring

Stayed 1 night in Oct 2023

4/10 Poor

Norma

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After walking in and seeing many people loitering in the lobby, I immediately cancelled my reservation. I had my young daughter and her friend staying with me and to say I felt unsafe is an understatement. As I understand it, the local government is using this hotel to support families that don’t have a place to go. While I support that, that should be disclosed before booking so I can make an informed decision about whether or not I want to stay there. The lack of transparency on this point feels intentional and is disappointing to say the least. I wouldn’t stay at this hotel
Stayed 3 nights in Sep 2023

2/10 Terrible

Gordon

Traveled with family
Disliked: Amenities
We were given a room that hadn’t been cleaned for 4 days. The smell almost made me pass out. I had to leave and check into a holiday inn. I called my bank to dispute the payment. Hopefully I’ll get my money back
Stayed 1 night in Aug 2023

4/10 Poor

Rich

First room door would not open. Gave a second room no king bed but room rate still the same. Paid more for less.
Stayed 1 night in Aug 2023

10/10 Excellent

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

David

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear David,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was unprofessional and never available. There was a sigh on the front desk to call for service but never answered the phone. Couldn’t make change for cash payments as well as noisy nights and conditions were run down.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 22, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

4/10 Poor

nicholas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we arrived there was a pound of ham in the frig that wasn’t ours. Room was dirty and bathroom was not updated
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 10, 2023
Dear Nicholas,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope you will visit again soon.Sincerely,Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had stayed there 5 years ago but definitely in decline. Would not stay again.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 10, 2023
Dear Guest,We apologize for your unsatisfactory experience during your stay. We would appreciate more specific feedback regarding the issues you encountered so that we can address them and improve our services. We value your feedback and would like to make it right. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear James,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

6/10 Okay

grace, maplewood

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Over priced....outrageous rates for stay. Receptionist at checking was unfriendly and aloof.
Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear grace,Thanks for your recent stay at our hotel. We appreciate your feedback. We apologize that your stay was not satisfactory. We will surely change and improve our facilities and services. We promise that you will have a wonderful experience on your next visit. Please visit us again.SincerelyHotel Manager

4/10 Poor

Mark

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Convenient to the horse show at HITS but the price was very high for a tiny room, dirty indoor pool and zero other amenities. Luckily we were on the side of the hotel facing away from the Thruway. The side door, which is supposed to be locked did not lock at all.
Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Mark,Than you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

2/10 Terrible

Terri-Lyn, Baltic

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in took quite sometime and the employee was very unprofessional. She gave no information on the hotel - WiFi, pool etc… just handed us the room keys after a very long time chatting with her manager Danny on the phone and making facial expressions and complaining. There was an argument during the night and unprofessional talk with the employees. Thankfully our room was clean.
Stayed 2 nights in May 2023
Response from Hotel Manager on May 23, 2023
Dear Terri-Lyn,We apologize for the inconvenience and unprofessional behavior you encountered during the check-in process. Your feedback regarding the lack of information about hotel amenities. We will address this with our team to ensure that all staff members are well-informed and able to provide necessary details to our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room was very comfortable but we were close to the highway so although road noise may be white noise for some not so much for us
Stayed 1 night in May 2023
Response from Hotel Manager on May 18, 2023
Dear Cheryl,Thank you for sharing your feedback with us. We're glad to hear that you found the room very comfortable during your stay. However, we apologize for any inconvenience caused by the proximity to the highway and the resulting road noise. We hope to have the opportunity to provide you with a more peaceful stay in the future.Sincerely,Hotel Manager

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 5, 2023
Dear Alfredo, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Okay

Avraham

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK but Noisy
OK Motel. Very noisy from the near road. Poor Breakfast.
Stayed 1 night in May 2023
Response from Hotel Manager on May 17, 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely,Hotel Manager

4/10 Poor

Brett

Disliked: Staff & service, amenities, property conditions & facilities
Felt more 1 star than 2 star
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 20, 2023
Dear Brett,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

4/10 Poor

Alfredo

Traveled with family
Not clean
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 20, 2023
Dear Alfredo,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its fine
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 15, 2023
Dear Birgit,Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

2/10 Terrible

katia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 15, 2023
Dear katia,Thanks for your feedback. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager

2/10 Terrible

Julia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the nastiest ive ever seen If you are thinking about staying here dont save your money Its a waste of money and time
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Mar 1, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

6/10 Okay

LILI

Liked: Staff & service
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Mar 17, 2023
Dear LILI,Thank you for your valuable time to leave a rating stay at our hotel. I sincerely appreciate your 3 out of 5, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Rooms were very clean, breakfast was perfect. They were extremely responsive to issues, and have honest working staff. We left a tablet in the room accidentally, and they called to let us know they found it! Good for families with kids, as they had a pool for evening activities!
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 24, 2023
Dear Guest, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

8/10 Good

Andrzej

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 24, 2023
Dear Andrzej,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel manager

2/10 Terrible

Matt

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to switch rooms 4 times. Either not vaccumed or filthy sheets. Pool area not well maintained either.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 24, 2023
Dear Matt,Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Stephen, Bellmore

Liked: Staff & service, amenities, property conditions & facilities
Nice staff, quiet and clean room
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 21, 2023
Dear Stephen,Thank you so much for your kind words. I’m so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

6/10 Okay

Melanie

Traveled with family
Liked: Staff & service, room comfort
About what I expected
4 of us, 2 adults, 2 kids. Room was comfortable enough, but aged. Sofa bed waa sketchy...definitely some interesting stains on the sofa. Employees were nice enough. Breakfast was plentiful. Rooms are very close to NY thruway and truck noise is plentiful. Bring a noise canceling machine if you are a light sleeper.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 21, 2023
Dear Melanie,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

10/10 Excellent

Se Joong

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay for 3 days . Enjoy break first and quiet sleeping . We will definitely come back on next ski season.
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Feb 21, 2023
Dear Se Joong, Thanks for your kind comments and for noticing the many positive aspects of our hotel. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We’ll be here for you when you need us again. Sincerely, Hotel Manager

8/10 Good

Kuljeet

Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 24, 2023
Dear Kuljeet,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel manager

4/10 Poor

Eileen, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rusty fixtures, floor dirty, garbage can in lobby overflowing and never cleaned up.
Stayed 1 night in Feb 2023
Response from Hotel Manager on Feb 21, 2023
Dear Eileen,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

10/10 Excellent

leigh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Pool
Response from Hotel manager on Feb 9, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Erika

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
outrageous that pounding running screaming families disrupted our stay and our sleep. The hotel Staff could not control it. Will never stay there again.
Stayed 1 night in Feb 2023
Response from Hotel manager on Feb 7, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was nice rooms were very clean
Stayed 2 nights in Jan 2023
Response from Hotel Manager on Feb 1, 2023
Dear Brian,Thanks for stay at our hotel. I'm so pleased that your overall experience was good. You see our room were clean and comfortable. We are always trying to provide a best and greater experience to the new guest. We look forward to welcoming you once again. Please stay with us again. Sincerely Hotel Manager

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estadía fue buena, el hotel está limpio.
Response from Hotel Manager on Jan 18, 2023
Dear Victor, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us againSincerely, Hotel Manager

10/10 Excellent

Teress

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Manager on Jan 11, 2023
Dear Teress,I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Stayed 1 night in Dec 2022
Response from Hotel Manager on Jan 5, 2023
Dear Patricia,I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

8/10 Good

Alexandra

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Overall was a good stay. They have a nice pool. We did get in trouble for our dog barking for 20 minutes while we were at the pool the first day and were threatened with a fee if it happened again. This made us nervous to leave the dog in the room while we were eating breakfast or swimming. However everything turned out fine after that. We would stay there again.
Response from Hotel Manager on Dec 30, 2022
Dear Alexandra,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. Sincerely Hotel manager

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 13, 2022
Dear Claude,Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.SincerelyHotel Manager

4/10 Poor

anne

10/10 Excellent

lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 29, 2022
Dear lisa, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible noise control. Loud. I’ve never woken from sleep because of people getting it on. Screaming. Other hotel guests awake and yelling at 2am at these boisterous guests. Even in the morning when people are getting up you cane hear every door, shower or cabinet door close.
Stayed 3 nights in Oct 2022
Response from Hotel Manager on Nov 4, 2022
Dear Anna,Thank you for the stay at our hotel. We're sorry to hear that you had such a terrible experience with noise control during your stay. We'll be sure to speak with our team about ways to improve this for future guests. Thank you for bringing this to our attention. Please visit us again.SincerelyHotel Manager