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Reviews of The Courtleigh Hotel and Suites

4 out of 5
The Courtleigh Hotel and Suites
85 Knutsford Boulevard, Kingston, Saint Andrew

Reviews

8.8

Excellent

Rating 10 - Excellent. 397 out of 707 reviews" "
Rating 8 - Good. 223 out of 707 reviews" "
Rating 6 - Okay. 57 out of 707 reviews" "
Rating 4 - Poor. 13 out of 707 reviews" "
Rating 2 - Terrible. 17 out of 707 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shernett

Liked: Amenities
We enjoyed our stay at the Courtleigh Hotel. Staff was friendly and the complimentary breakfast was tasty- We stayed at this hotel to attend the Jamaica Carnival and we could view the road March from the comfort of our room.
Stayed 2 nights in Apr 2024
Response from Sales Administrator on Apr 10, 2024
Hello Shernett. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the reason we needed to be there
Stayed 1 night in Apr 2024
Response from Sales Administrator on Apr 10, 2024
Hello Renee. Thank you for your review of our property. We do appreciate your feedback.

2/10 Terrible

Kayon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying, look somewhere else! Went for carnival and they charge me for the towel and washcloth I use to wash off the paint… MONEY HUNGRY…. Penny wise and pound foolish. For one there was no agreement of that…. Breakfast is trash…. The staff is uninterested and have a don’t care attitude. TAKE MY ADVISE DONT WASTE YOUR MONEY! How can you charge for a washcloth that has been use a million times? For one it’s water paint and it washes off. Two if you not washing these towels in bleach or a big industrial machine I’m concerned to use them.
Stayed 4 nights in Apr 2024
Response from Sales Administrator on Apr 9, 2024
Hello Kayon. Thank you for your review of our property. We do appreciate your feedback. We are sorry to hear that your stay with us was less than positive. Your concerns have been passed onto the operations team.

8/10 Good

Kerrol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was good.
Stayed 1 night in Apr 2024
Response from Sales Administrator on Apr 8, 2024
Hello Kerrol. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Michelle

Traveled with partner
Property very maintained just a minor issues with ants
Stayed 4 nights in Mar 2024
Response from Sales Administrator on Apr 5, 2024
Hello Michelle. Thank you for your review of our property. We do appreciate your feedback. Your concern has been passed on to the operations team.

8/10 Good

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like how stuffy the room was, air vent needed to be cleaned out. Shower did not function properly.
Stayed 11 nights in Mar 2024
Response from Sales Administrator on Apr 1, 2024
Hello Pauline. Thank you for your review of our property. We do appreciate your feedback. We are sorry to hear that your stay with us was less than positive. Your concerns have been passed onto the operations team.

8/10 Good

Lloyd

Stayed 4 nights in Mar 2024

10/10 Excellent

Joan

Liked: Amenities, property conditions & facilities
Check in was great. Room and everything else was satisfactory.
Stayed 1 night in Mar 2024
Response from Sales Administrator on Apr 1, 2024
Hello Joan. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Leighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent. Great staff.
Stayed 5 nights in Mar 2024
Response from Sales Administrator on Mar 28, 2024
Hello Leighton. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and brunch staff was overly accommodating
Stayed 4 nights in Jan 2024
Response from Sales Administrator on Mar 22, 2024
Hello Donna. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Rodrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was exceptional, especially the house cleaning staff and the bar staff.
Stayed 2 nights in Mar 2024
Response from Sales Administrator on Mar 18, 2024
Hello Rodrick. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the proximity to restaurants, park, banks, and shopping option. Room was big and spacious. Didn't like that there was construction on my floor so you would smell paint when exit the room.
Stayed 3 nights in Mar 2024
Response from Sales Administrator on Mar 18, 2024
Hello Shawn. Thank you for your review of our property. We do appreciate your feedback. Your point raised has been passed onto the operations team.

10/10 Excellent

Petrona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sales Administrator on Mar 14, 2024
Hello Petrona. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very convenient location
Stayed 1 night in Feb 2024
Response from Sales Administrator on Mar 12, 2024
Hello Emmanuel. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very decent atmosphere.
Stayed 5 nights in Mar 2024
Response from Sales Administrator on Mar 12, 2024
Hello Steven. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly at checkin. Immediately upgraded to a suite. Only downside was not having a coffee maker in the room. Restaurant had great menu selections. Bar at poolside provided several selections of tea at our requests. Would highly recommend this place.
Stayed 1 night in Feb 2024
Response from Sales Administrator on Mar 4, 2024
Hello Valerie. Thank you for your review of our property. We do appreciate your feedback. We look forward to having you back with us when next you visit Kingston.

8/10 Good

Bryant

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but noisy.
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 26, 2024
Hello Bryant. Thank you for your review of our property. We do appreciate your feedback.

6/10 Okay

lisbeth

Liked: Cleanliness
It was ok just need to adjust their menu for the restaurant will be better and was very convenient location
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 26, 2024
Hello Lisbeth. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Kevin, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Very simple
Stayed 3 nights in Feb 2024
Response from Sales Administrator on Feb 26, 2024
Hello Kevin. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint. Nice room.
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 20, 2024
Hello David. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Tricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at this hotel. This stay was as pleasurable as it was in my first two stays. In Kingston, this location meets my needs and it feels safe to walk around.
Stayed 3 nights in Jan 2024
Response from Sales Administrator on Feb 20, 2024
Hello Tricia. Thank you for your review of our property. We do appreciate your feedback. It is always a pleasure to welcome you back with us.

10/10 Excellent

tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe n clean
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 19, 2024
Hello Tamara. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Burnett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Professional, efficient and on point.
Stayed 4 nights in Feb 2024
Response from Sales Administrator on Feb 19, 2024
Hello Burnett. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Victor, Kingston 05

Stayed 1 night in Feb 2024
Response from Sales Administrator on Mar 20, 2024
Hello Victor. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good; however the better breakfast had to be paid for. The buffet was not that good .
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 16, 2024
Hello Calvin. Thank you for your review of our property. We do appreciate your feedback. The concern raised has been passed on to the operations team.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
I not only stayed at the property on February 8th. I also stayed on February 6th and 7th. We had a wonderful time. The staff were amazing, helpful, professional and friendly. From the managers, the front desk, housekeeping, concierge, chefs, dining room staff, everywhere went above and beyond to ensure that we had a great vacation experience. I hope to return later this year. Thank you all.
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 19, 2024
Hello Juliet. Thank you for your review of our property. We do appreciate your feedback. Thank you for your kind word. The staff take pride in providing exceptional service. We do hope to serve you again when next you visit Kingston.

10/10 Excellent

Juliet

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Courtleigh Hotel and Suites was perfect. The staff were very friendly and also professional. They make you feel at home and went out of their way to accommodate. We had a wonderful time. The Breakfast chef Nico made to order what we wanted. The Dinner chef as well. The managers Ms. Powell and Ms. Reynolds assured our needs were met. The staff, Ms. Stephanie, Ms. Natlie, Ms. Donnett, Ms. Clardene, and all the other Staff in the dinning room, the front desk, house keeping and concierge was amazing. I will definitely return to the Courtleigh very soon. Thank you all far a memorable vacation.
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 14, 2024
Hello Juliet. Thank you for your review of our property. We do appreciate your feedback. Your kind words will be passed on to the staff as they all pride themselves in providing exceptional service. We hope to see you again soon when next you visit Kingston.

10/10 Excellent

Sharon

Liked: Amenities
The staff was very courteous.
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 8, 2024
Hello Sharon. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff that are ultimately helpful in making you comfortable. Great food from Alexanders and quick in room service. Attention to detail from the lobby and restaurant up to your room adding class to your comfort.
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 9, 2024
Hello Adam. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Tarsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and amazing space
Stayed 4 nights in Feb 2024
Response from Sales Administrator on Feb 8, 2024
Hello Tarsha. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 6, 2024
Hello Horace. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Glenn, Milwaukee

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a nice place to stay in Kingston with a very hospitable staff and good service.
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Glenn. Thank you for your review of our property. We do appreciate your feedback. We hope to see you again soon.

8/10 Good

Pedro

Stayed 2 nights in Jan 2024
Response from Sales Administrator on Mar 20, 2024
Hello Pedro. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

inez

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room view from patio has unsightly roof cover. There were noises from patio area and in hallway during the night.
Stayed 1 night in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Inez. Thank you for your review of our property. We do appreciate your feedback. Your concerns have been passed on to the operations team.

10/10 Excellent

marcelo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has a nice old school British / Jamaican atmosphere...rare to find these days. staff all super. breakfast could have more choices and bit more quality to it
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Marcelo. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Amber, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve stayed at in Jamaica. Definitely worth your money. Customer Service is top-tier at this hotel and the food is delicious. I prefer this hotel over the next-door. They are very friendly and I feel extremely welcome.
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Amber. Thank you for your review of our property. We do appreciate your feedback. We are happy to hear that you enjoyed your stay and that we exceeded your expectations. We look forward to serving you again when next you visit Kingston.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sales Administrator on Mar 20, 2024
Hello Kathleen. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Latoya, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Latoya. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice breakfast
Stayed 4 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Elizabeth. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Veleta

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Veleta. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Kenneth

Stayed 3 nights in Jan 2024
Response from Sales Administrator on Feb 5, 2024
Hello Kenneth. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Vidia, Queens

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff noted I was not feeling well and moved quickly to get me a room so I rest and recuperate. I am very grateful.
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Vilda. Thank you for your review of our property. We do appreciate your feedback. Our staff do take pride in providing excellent service and ensuring that our guests are taken care of.

10/10 Excellent

Winnifred

Stayed 2 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Winnifred. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Leisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always wanted to stay at this hotel ever since a child
Stayed 5 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Leisa. Thank you for your review of our property. We do appreciate your feedback. We are glad that you enjoyed your stay with us and had the opportunity to experience our hospitality.

10/10 Excellent

june

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and amenities was good, great staff,easy access to everywhere.I keep coming back and will always do,i highly recommend.
Stayed 2 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello June. Thank you for your review of our property. We do appreciate your feedback. We do look forward to welcoming you back.

10/10 Excellent

Kunta, Dallas

Stayed 3 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Kunta. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Jevaughn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Jevaughn. Thank you for your review of our property. We do appreciate your feedback.

6/10 Okay

Stevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and pleasant but I didn’t not enjoy the changes to the breakfast menu
Stayed 4 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Stevan. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Toni-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. Great staff sets it apart.
Stayed 2 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Toni-Ann. Thank you for your review of our property. We do appreciate your feedback.