Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by beverley from miramar fl

beautiful hotel

Posted Apr 5, 2014
Pros: beautiful suite the king size bed was great very comfortable staff did a good job on cleaning the suite
Cons: furniture needed upgrading the sofa felt like they were falling apart
Location: did not do much
my husband and I stayed three nights at this hotel and it was great
5 out of 5
Recommended
for Everyone
by Jeanette from Poughkeepsie, NY

Great staff with nice accommodation s

Posted Apr 2, 2014
I stayed here for several nights. Our hotel was clean and the staff was very friendly. Food and entertainment was near by. Complimentary breakfast was yummy.
5 out of 5
Recommended
for Everyone
by A verified traveler

good experience

Posted Mar 16, 2014
the staff was very accommodating. The lobby was very cozy. The room was clean and comfortable. An overall good experience.
3 out of 5
by Allan from Costa Rica

nice personnel, internet connection is poor,

Posted Jan 30, 2014
Pros: Location
Cons: internet connection, noise, food
Location: good location, a foodcourt is near by. None other attractions
Rooms are very noise, plumbing is terrible. Food is ok but is always the same (menĂº limeted). Internet connection is very poor, iPhone is difficult to find a internet connection. elevators are too dark. I won`t reccomende it to a friend
4 out of 5
Recommended
for Business Travelers
by Robert from Monaco

Business Facilities

Posted Jan 17, 2014
Pros: Location, friendlyness of check-in personal
Cons: WIFI, Business Center
Good Hotel Location for businesses in Kingston, Wifi very bad reception and slow. Business Center charges USD 2 per page for a print out!!! Very unprofessional.
4 out of 5
Recommended
for Everyone
by Lance from Toronto

Good location, friendly and courteous staff.

Posted Jan 11, 2014
Pros: Located on the main New Kingston strip and staffed by friendly and courteous individuals.
Cons: Buffet breakfast requires greater variety. Too much pork and dairy products daily.
Location: Theatres are close by as well as a number of reasonable food outlets and restaurants.
It was nice to have a balcony but would have preferred a room higher than the 3rd floor due to the noise from the air conditioning unit just below our balcony. Having a buffet style breakfast included is particularly attractive, however there should be a wider range of choices. The daily menu is dominated by eggs, ham and pork sausages which becomes somewhat monotonous during an extended stay. Overall, a pleasant stay.
2 out of 5
by Robert from W

Nice hotel but very bad service!

Posted Nov 20, 2013
Very bad service, bell boy never came. Asked for hot water for baby bottles, that was given to me in a thermos, which had not been cleaned out and had coffee in there from before. Asked for a menu for room service, was rudely told to find it in the room.. I am a SPG Gold Member but will never come back to this hotel!!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel

Posted Oct 17, 2013
To expensive, it will cost only $100.00 not $200.00
5 out of 5
Recommended
for Business Travelers
by Lorenz from Puerto Rico

Excellent Hotel

Posted Sep 17, 2013
Pros: Excellent food. Alexander Restaurant is a most in Kingston.
I stay there in business for 8 days and this hotel make evrything good from the start to the end. Good modern rooms, great facilities and excellent food and ambience.
3 out of 5
Recommended
for Everyone
by Marco from Costa Rica

Too expensive for what you get!

Posted Aug 21, 2013
Pros: Close to the city
Cons: Price
Location: Close to everything
Nice clean hotel in the middle of Kingston, rooms are ok but quite old. I paid $200 plus tax at a place that is worth $140, not more than that! There are better places in Kingston, but if they lower the price, I would definitively go back. Ye mon!