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Reviews of Courtyard by Marriott Kingston

3 out of 5
Courtyard by Marriott Kingston
500 Frank Sottile Blvd, Kingston, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 804 reviews" "
Rating 8 - Good. 229 out of 804 reviews" "
Rating 6 - Okay. 73 out of 804 reviews" "
Rating 4 - Poor. 49 out of 804 reviews" "
Rating 2 - Terrible. 18 out of 804 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on Apr 16, 2024
Thank you so much for your wonderful review! We sincerely appreciate it and hope to welcome you back again for another fantastic stay. Have a wonderful day!

10/10 Excellent

Karol

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Great comfortable suite.
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on Apr 10, 2024
Thank you so much for your wonderful review! We truly appreciate it and hope to welcome you back again soon!Have a wonderful day!

10/10 Excellent

Allynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A modern clean hotel.
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on Apr 8, 2024
Thank you so much for your fantastic review! We sincerely appreciate it and hope to welcome you back soon for another amazing experience.Have a fantastic day!

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager. on Apr 5, 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a great day!

10/10 Excellent

Bartlomiej

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cafe
Stayed 1 night in Mar 2024
Response from Faith V. Assistant General Manager on Apr 1, 2024
Thank You so much for your wonderful review! We sincerely appreciate it and hope you will join us again on your next trip!Have a wonderful day!

8/10 Good

Masayuki, MORRIS PLAINS

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that the pool and hot tub are unavailable due to renovations.
Stayed 1 night in Mar 2024
Response from Courtyard Staff on Mar 30, 2024
Thank you for your review! We hope you can stay with us again in the future!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faith V. Assistant General Manager on Mar 27, 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a wonderful day!

10/10 Excellent

Bryson, Stratford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard Kingston Staff on Mar 25, 2024
Thank you for choosing to stay with us and for such a great review! We hope you will stay with us again in the near future!

6/10 Okay

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtyard Staff on Mar 28, 2024
Thank you for your review.

8/10 Good

Victor M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent unfortunately was under construction.
Stayed 1 night in Mar 2024
Response from Jill Dispensa on Mar 6, 2024
Victor, it's wonderful to hear you had an excellent stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

6/10 Okay

Shanill

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard Kingston Guest Services on Mar 6, 2024
We appreciate you taking the time to share your feedback.It's unfortunate your time with us was less than ideal, resulting in a negative review. The satisfaction of our guests is important to us. If you would like to contact us with more feedback, please do so.

4/10 Poor

Carlyle

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel itself was nice, however the pool and gym were closed due to renovations. I brought my kids on a ski trip from New Jersey and the one reason I booked this hotel was for the pool and hot tub after skiing. It’s inexcusable that Expedia does not give you that information prior to booking. I’ve been a long time customer to Expedia but no longer.
Stayed 1 night in Feb 2024
Response from Jill on Feb 27, 2024
Carlyle,We're sorry to hear that your experience didn't meet your expectations, particularly regarding the closure of our amenities during our renovation. We take all feedback to heart. It's relieving to hear positive comments about our hotel itself. We are committed to providing exceptional service. We hope for a chance to deliver a more satisfactory experience in the future. We hope that you can and will stay with us after our renovations are completed in early April 2024.

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from Jill Dispensa on Mar 23, 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Jill Dispensa on Mar 23, 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional.
Stayed 1 night in Jan 2024
Response from Jill Dispensa on Feb 3, 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Margaret L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jill Dispensa on Dec 27, 2023
Thank you so much for your generous score of our hotel! We hope you can stay with us again! Happy Holidays!

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from Jill Dispensa on Jan 12, 2024
Thank you so much! Please come see us again soon!

6/10 Okay

Jennifer

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.
Stayed 3 nights in Nov 2023
Response from Courtyard Kingston on Dec 9, 2023
Please feel free to reach out to the hotel with any questions.Thank you,

10/10 Excellent

Jonathan, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jill Dispensa on Dec 5, 2023
Thank you so much!! Please come see us again soon!

6/10 Okay

Hilary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".
Stayed 2 nights in Nov 2023
Response from Courtyard Team on Nov 27, 2023
Hilary, Good morning! I’m not sure where the disconnect is between my apology and an explanation regarding your complaint. Our new rooms will not have coffee tables. Our entire hotel is under renovation. no part of the hotel is 100% complete yet. I am truly sorry that you did not have a hanger bar in your closet. However, as I have stated in several other responses, it is being installed this week. All your other concerns are being addressed during our renovation, if you have any further comments or questions, please feel free to call me and we can speak about this again. Thank you.

4/10 Poor

bruce

Disliked: Cleanliness
my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby
Stayed 1 night in Nov 2023
Response from Courtyard Kingston Team on Dec 5, 2023
Please contact the hotel at your earliest convenience.Thank you,

6/10 Okay

Jude

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the strip. In sum: reasonably priced and quite acceptable, just not great.
Stayed 2 nights in Oct 2023
Response from Faith V. - Assistant General Manager on Oct 25, 2023
Thank you for your review. We are currently undergoing a full renovation! This will include the addition of things such as USB ports and updated décor. We hope you will come visit again after the renovation is complete in 2024!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location by an almost deserted shopping mall makes the area feel unsafe.
Stayed 3 nights in Oct 2023
Response from Jill Dispensa on Oct 24, 2023
Melissa,Thank you for your review.. We too are disappointed with our indoor mall being mostly vacant. There are new medical offices on the south side of the "mall" with Target, Dicks and a few other stores on the north side. We are very interested to see what they will do next with the rest of it. It's simply crazy how many stores are closing all around the country! If you come visit the area again, we would be happy to show you some more of our local shopping offerings!

6/10 Okay

Simon, woking

Liked: Cleanliness, staff & service
The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.
Stayed 5 nights in Oct 2023
Response from Jill on Oct 19, 2023
Thank you so much for your review! You were very delightful, and our staff enjoyed you as well! Thank you so much for recognizing our staff, as that is always appreciated! My team is looking into the ADA requirements. It is always good to double check our compliance. Thank you so much for bringing this to our attention. We hope to see you again in the near future!

2/10 Terrible

Freddy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Target in front of it
Stayed 1 night in Sep 2023
Response from Jill Dispensa on Sep 29, 2023
Thank you for your visit. Target is located on a separate piece of property about 300 yards away from our hotel. We are also near Walmart, Sam's Club and many other stores, as we are in a business district. Marriott has many other properties that are located in more remote areas. If you find that you ever need assistance in booking one of those locations, please feel free to reach out!Thank you.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Faith V. Assistant general manager on Oct 17, 2023
Thank you so much for your review! We truly appreciate it!

6/10 Okay

Desmond

Liked: Staff & service, amenities
General amenities and staff services were good. The rooms were not fresh though. Could not stay in the initial room assigned because it smelled moldy and stuffy. Got another room which was better but it didn't smell fresh and clean either.
Stayed 1 night in Sep 2023
Response from Jill on Sep 7, 2023
Please come see us after our long overdue renovation! Thank you!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jill on Sep 7, 2023
Thank you for your review!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Jill on Sep 7, 2023
Thank you for your review!

10/10 Excellent

Rosalie

Liked: Amenities
Nice staff and hotel is clean
Stayed 3 nights in Aug 2023
Response from Jill on Sep 7, 2023
Thank you for your review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The hotel was clean, comfortable, had good staff, decent food options, late night bar, indoor and outdoor seating.
Stayed 3 nights in Aug 2023
Response from Jill on Sep 7, 2023
Thank you for your review!

4/10 Poor

Natasha

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
They gave us room 220 which is right next to the elevator, the elevator had a door like it was a room and was less than 2 ft from the room door. We asked to be moved, the lady downstairs made a comment but still changed our room to 338. We get to room 338, only to find that someone was already occupying the room. Thank God they weren’t in the room when we entered. She then asked us to come down and changed our room. We checked out and I was charged $350 because allegedly my room “reeked” of marijuana. We don’t smoke marijuana and even if we did, we wouldn’t be dumb enough to do it in a hotel with signs warning that even if you smell like marijuana coming from outside you would be fined! They fine you for smelling like a legal drug and falsely accuse you of doing it on their premises. The hotel carpets are dirty and run down. The room was good not great.
Stayed 1 night in Aug 2023
Response from Jill on Sep 4, 2023
Unfortunately Natasha, we were unable to sell your room after your stay. Sometimes we can give a little leeway on these charges, but when the room is unsellable after someone stays in it, we have to follow through with the fine.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing for the price
There was no way to control the air conditioner which was on all of the time snd I was cold. The TV was old and hard to operate. There was mold on the wall - high behind the TV - probably from the a/c running so much.
Stayed 1 night in Aug 2023
Response from Guest Services on Sep 1, 2023
Renovation begins 9/2023. Temp control is accessible in every room.

10/10 Excellent

Melissa

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff were very friendly and the room and hotel were very clean!! I would definitely stay there again!
Stayed 3 nights in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

4/10 Poor

Christina

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Services on Sep 1, 2023
Pease contact the hotel directly with any questions.845-382-2300

6/10 Okay

Gary

Stayed 1 night in Aug 2023
Response from Courtyard Kingston on Sep 25, 2023
Thank you for your review!

10/10 Excellent

Bill

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine. Only downside was that I got in late, therefore woke up late, and therefore got downstairs just after they closed the kitchen for breakfast. Can’t have everything, I guess.
Stayed 1 night in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It's a beautiful property. The room was clean and had a coffee maker with fridge. The tv selections were wonderful and supermarkets are close to stock up. They have a breakfast bar and you can purchase small meals. There's complementary Starbucks coffee. In either direction on the Avenue there's a Starbucks half a mile away. The pool area is well kept with lounge chairs and a spa tub is to the side. The fitness room is a smaller version of the gym I go to. It was a very nice stay.
Stayed 2 nights in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on Sep 1, 2023
Thank you!

10/10 Excellent

Jill

Stayed 1 night in Aug 2023
Response from Jill on Sep 4, 2023
Thank you!!

6/10 Okay

alessandro

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
When u get out of the elevator on the second floor you are greeted by a stench of spoiled food, old laundry and poop. The smell lingers into the room. While the room was big and seemed recent, the small couch in the corner had a massive white stain that seemed recent and just ignored by staff
Stayed 1 night in Aug 2023
Response from Jill Dispensa General Manager on Aug 10, 2023
Our apologies! Please come see us again after our renovations are completed.Thank you,

10/10 Excellent

Robbee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & Staff were excellent. Its hard to find good courteous worker. Everyone was supper kind. Would stay here again. I was a woman by myself & felt safe. The rooms were clean & beds super comfortable.
Stayed 1 night in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
The Marriott has never failed me. Always clean, good service, nice people and professional staff. You always know what to expect. Great rooms.
Stayed 1 night in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay..
It was quiet. First time I ever experienced a place that was quiet and friendly staff.
Stayed 1 night in Aug 2023
Response from Jill on Aug 9, 2023
Thank you so much for this review! We appreciate you and your business! We hope you’ll stay with us again!

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
The hotel was okay, the fridge didn’t work in our room and we were told by the staff that they werent replacing any broken equipment since they were planning to undergo a renovation soon which we totally get but we had items that needed to be kept cold which resulted in us having to put items over ice which isn’t something we should have to do when paying for a room. Also, the hot tub paint was chipping and I stubbed my toe on the filter cover because it was sticking above ground and there was nothing posted on this and I’ve never seen any design like that anywhere else so wasn’t expecting it.
Stayed 1 night in Aug 2023
Response from Jill on Aug 9, 2023
Thank you for your review!

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean accomodations, helpful, friendly staff.
Stayed 1 night in Aug 2023
Response from Jill on Aug 29, 2023
Thank you so much for your review! We hope you can come stay with us again!

4/10 Poor

Charles D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not up to standards.
Did not meet expectations and certainly was not up to Marriott standards. Room smelled of disinfectant, drawer pulls were broken, lamps were tilted.
Stayed 1 night in Jul 2023
Response from Jill on Aug 9, 2023
Thank you for your review! Please come visit us again after our long, overdue renovation!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been here a few times. Staff is always very friendly.
Stayed 1 night in Jul 2023
Response from Jill on Aug 1, 2023
Thank you so much for your kind review! We hope to see you again soon!Enjoy your day!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was very good but some staff were not helpful. Also it is a littile confusing navigating the way to the hotel.
Stayed 1 night in Jun 2023
Response from Jill on Jul 31, 2023
Thank you for your review! It would be helpful if you could elaborate on why you chose to say some staff were not helpful. You can feel free to email me at Jill.dispensa@marriott.com.