Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from TO

Great location.

Posted Aug 27, 2014
The restaurant had poor service and the food was not very good. The outdoor pool was great but the indoor pool had a ring of residue.
3 out of 5
by A verified traveler from Ottawa, Ontario

room was quiet and bed quite comfortable

Posted Aug 25, 2014
Pros: The room was quiet
Cons: More renovations in the room, bathroom is too small. put the hairdryer out in the outer section not the bathroom,
Location: Location is great, close by to everything
booking thru expedia was not he greatest , I had thought that we had booked a king bed, but reecieved two double beds which is not what we wanted, for the price we could have been staying at the delta, (delta was full) maid service was good, front desk people were just ok, our room looked beat up and could be renovated,
2 out of 5
by A verified traveler from Durham Region

Only hotel on waterfront with balcony

Posted Aug 11, 2014
Pros: The staff was very pleasant.
Cons: The building should be updated
We booked with Holiday Inn because they are the only waterfront hotel with balconies. We did have a balcony, however there was a large crab apple tree that was over grown, and blocked any view from the balcony. Waterfront and or even parking lot. The mattresses in both double /queen beds should have been replaced years ago. The room was very musty smelling. The facility really should be torn down and rebuilt. The staff we encountered were all very pleasant, but the hotel itself is not. The outdoor pool looked very inviting but there was limited seating so we did not go for an afternoon swim on one of the nicest summer days we have had, as there was no where to sit or place our towels, except on the ground.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 9, 2014
Pros: Location
Close to restaurants, shops, water, and the market.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Over priced for the condition of the room

Posted Jul 27, 2014
Pros: The staff was very friendly and accommodating.
Cons: The cleanliness of the bathroom.
Location: It is right on the waterfront, near all sorts of museums, restaurants and attractions. Fantastic location.
The hotel staff was wonderful but the bathroom could have been much cleaner. We had a great view of the waterfront from our balcony but the balcony itself was quite dirty.
2 out of 5
by A verified traveler

Old hotel in need of a renovation.

Posted Jul 27, 2014
Cons: The parking was horrible.
The room was just ok, but very expensive. On my trip I stayed at for more luxurious hotels for less than half the price
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Favorite Kngston hotel

Posted Jul 23, 2014
Pros: Location, style, convenience and sense that this hotel is the 'place to be.'
Location: Best location in downtown Kingston, bar none. Lots of good restaurants within walking distance, live music, shopping, etc.
My wife and I have stayed here many times over the years, including earlier this summer. Everything about our visit was excellent, with the exception of the outdoor pool still being out of commission. Outdoor patio with live music on weekends was a lot of fun. Staff was very pleasant and professional, as usual. You can't beat the location of this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Great location

Posted Jul 17, 2014
Perfect location, but needs renovation. The size of the rooms are very good, the bathroom needs to upgrade.
4 out of 5
Recommended
for Everyone
by A verified traveler

Closeness to attractions

Posted Jul 14, 2014
Cons: Cost of parking!
Being able to walk to attractions, by the trolley or by a short drive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Nice hotel facing the water front

Posted Jul 11, 2014
Pros: The proximity to the water front. A great location concerning my requirements.
Cons: Clean the plastic chairs that are on the balcony. For that matter, remove the cobwebs. The addition of a small table on the balcony would be nice.
Location: The location is great. Close proximity to the RMC and water front trail. Great for a quick run in the morning. Near the express bus pick up point.
A big thank you to Kyle and Tanya who took the time to answer my questions. My appreciation to the housekeeping staff. A job well done. A pleasure to see Pat again. A great way to start the day being served by her.