Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Standard room, parking a gouge

Posted Apr 20, 2015
The room was as expected in a mid-rate hotel, staff competent and pleasant, but $16 for overnight parking is a gouge. Due to the location guests have little alternative but to use it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa,ON

Excellent views and close to everything!

Posted Apr 9, 2015
Pros: Our daughter loved the pool and found it nice and warm!
Cons: Although the pool is warm it needs to be updated.
Location: We love The Merchant Tap House nearby! Excellent place!
We really enjoyed our stay and we love the location.
2 out of 5
by A verified travelerfrom Toronto

Hot Water and Drain in bar tub issue

Posted Apr 5, 2015
We were not able to get hot water and the bath tub was not draining normally.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Decent place

Posted Mar 25, 2015
Very friendly and helpful staff. Room was nice, nothing special. Had some issues getting hot water right off the bat (took a while to warm up) and internet service, while free, was extremely spotty...but for a one-night stay, did the trick.
4 out of 5
Recommended
for Families
by A verified travelerfrom Toronto

Friendly, helpful staff.

Posted Mar 16, 2015
Pros: The pool and the 'kids eat free' menu at breakfast.
Cons: The outside could do with a refresh.
Everyone we encountered at the hotel was very helpful, and quick to sort out any problems we had. The hotel could do with a little updating in some areas but it's in a good location and had everything we need.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gatineau

Close to EVERYTHING we WANTED

Posted Mar 8, 2015
Pros: LOCATION, close to bars and restaurants(Chez-Piggy)
Cons: THE WEATHER(SMILE)
Location: Shopping, Eating, Shopping Eating ,Shopping Eating !
We have children ,they LOVED the hotel ,pool, food,SERVICE,BEDS !!!!!!. We all had a wonderfull time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

Close to main places.

Posted Feb 24, 2015
Pros: Close to downtown, good Bars and Restaurants and K Rock Centre
Location: Close to great restaurants, K Rock Centre
My wife and I went to the Bryan Adams concert. The hotel is a 7 minute walk to the K Rock Centre. Outdoor parking is next to the hotel. Also a less than 10 minute walk to many great hotels and bars. We also found the hotel to be quiet. And price is very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Great hotel

Posted Feb 8, 2015
Lovely staff, great room. Made me feel very comfortable and informed me about places to visit in Kingston
3 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Room

Posted Feb 1, 2015
The hotel was nice, great location. Our room had problems with hot water, so I could really take shower. Otherwise, it was good.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa On

Great location

Posted Jan 21, 2015
Bathroom was in need of upgrading and repairs. Main room was in good shape. Good full restaurant but a bit expensive. We selected this hotel for its good location. It is close to the KRock Centre and downtown facilities and restaurants.