Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.4 Hotel condition
They paid and stayed.
for Personal Eventby Kathy G
This place needs workPosted Jun 12, 2012 on Hotels.com
I was very disappointed with the condition of the Inn. The advertisements for the Inn were very misleading. The bathrooms were in need of some major upgrades. The toilet in our room rocked back and forth, the shower area was a wreck, and the rooms smelled of mildew. We paid for 3 nights (non-refundable, unfortunately) at an unbelieveably high rate per night, we left after the second night, forfeiting the 3rd night. The price per night they charged us was down right robbery. I can see why they enforce the no cancellation policy. On the positive note, the front desk person was friendly when we checked in, they cleaning staff did there best to clean up the rooms, but it is like putting a small band-aid on a broken arm. Location was good within the town. Overall, I would not recommend staying at this Inn.
for Everyoneby Silvester from Marmora, ON K0K, Canada
An OK Motel not a Hotel.Posted Jun 5, 2012
Pros: On a good street, and the beds heeds where clean.
Cons: Musty smell, small ,no breakfast, need some up date.
Location: Good location.
When we came in the hotel was very musty smelly,and there was no breakfast included,The restaurant was closed.
Recommendedby A verified traveler from Oswego, NY
Imperial In GananoquePosted Oct 14, 2011 on Hotels.com
Exactly as advertised, easy to find and close to Casino.
Recommendedby A verified traveler
Posted Oct 12, 2011 on Hotels.com
Place is pricey for what it is.
for Couplesby A verified traveler from Pennsylvania
this motel is very old & not at all updated.not worth the money.Posted Sep 9, 2011
This is a good example of you get what you pay for.It was a place to sleep & not much more although the staff was helpful.
Not Recommendedby A verified traveler from Niagara Falls, ON
DissatisfiedPosted Aug 31, 2011 on Hotels.com
The first day, the toilet broke. There was no one in the office all day. The cleaning lady could offer no help. Sometime the next day, while I was out, the toilet was repaired. Made for a difficult night and early morning. The restaurant was closed all the time I was there.
Comment from General Manager
Jan 9, 2011 by Hotel Management, General Manager
We would like it pointed out here when the guest pointed out the toilet broke, what the guest means is that they forced to much toilet paper down the toilet and we had to send someone to plunge the toilet. If any problems occur during the night we have a night person on duty until 7 or 8 AM in the morning and no calls or complaints were taken on the night in question. The cleaning staff alerted maintainance and the issue was quickly resolved. We are sorry the toilet clogged. Maybe we should consider only allowing guests so much toilet paper they are allowed to use each time. We have no advertising for a restaurant and this guest had no expectations of one to start with. We do direct some of our guests to the restaurant which is located directly beside us within a minute or two.
for Familiesby A verified traveler from New Jersey
Not back to this motelPosted Aug 27, 2011
It is not 2 ½ stars hotel as indicated in Expedia.com. It should be no stars motel. The room is in a small cottage. Only one person is in the front desk from 3:00PM to 9:00PM for people check in. We stayed on the Ramada Inn next day in Watertown, NY. It is only 2 stars hotel. But it is much much better than this and its price also better.
for Couplesby A verified traveler from toronto
cheap to stay get what you payPosted Aug 25, 2011
wont stay there again
Not Recommendedby A verified traveler from Barrie, ON
Imperial Inn gananogue..AVOID!Posted Jul 25, 2011 on Hotels.com
I booked this hotel online going by pictures and availability at other hotels. We booked for a Saturday night and although the price was ridiculous for this room and we did not even get the two queen beds but got 2 double beds. Not to mention we thought paying that high a price was because of the onsite convenience of a restaurant/bar. This was closed for supposed "renovations" and the other reviewer was right. When we got there office was closed with a sign on door that check in was 3:00 pm. We had arrived shortly after lunch. We were shown a cabin as an alternative but it smelled musty. Very old, very worn out motel. Two vehicles in lot, one in front of our room that was a relic with a 2006 sticker which looked awful and that was our pool View!! The only good thing about this place was Victoria who worked there and empathized with our situation and did her best to try and make amends. I have booked a lot of trips, rooms, etc. on line and have never been so disappointed as with this one. THey were even removing mattresses from the room beside ours during the day. We cleaned the leaves and crap out of pool ourselves in order to swim at lease. Fold up this place....its time. July23, 2011
Recommendedby A verified traveler from Ontario
VERY CLEAN AFFORDABLE RELAXING NICE STAY AT IMPERIAL INNPosted Jul 23, 2011
We were very happy and satisfied fully with Imperial Inn. Our room was nice,clean and fresh,sheets were crisp,carpets were clean,everything was very good. We were treated very well by the friendly staff,who are also very helpful. Our room had all the basic needs like fresh towels,hot water,TV,coffee and even internet access if we got bored. The pool was very nice,the water was perfect and very refeshing. We loved it. The prices in the Summer in Gananoque may sound or seem steep to some but we found the Imperial Inn was one of the most reasonable, we found this out after checking around. The other places around were either way to expensive or filthy dirty. We found Imperial Inn centrally located close to everything and all the attractions in the area. If you go to this Inn relaxed and with an open mind you will enjoy yourself like we did. We had a wonderful relaxing stay. If we needed anything all we had to do was ask. You could see the Imperial Inn is very well cared about and maintained pretty good. We definetely recommend this is a great place to stay while in Gananoque. We definetely will be back again and again.