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Reviews of SureStay Hotel by Best Western Falfurrias

2.5 out of 5
SureStay Hotel by Best Western Falfurrias
2299 S US Highway 281, Falfurrias, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 80 out of 182 reviews" "
Rating 8 - Good. 68 out of 182 reviews" "
Rating 6 - Okay. 20 out of 182 reviews" "
Rating 4 - Poor. 11 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a laundry area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel itself is a great little place. I will stay there again. The negative,the time it took to check in was soooooo slow though. I arrived with 3 of my co-workers. I was #3 in line (we had different rooms) and it took every bit of 15 minutes or more to get us checking in at the front desk.
Stayed 4 nights in Jan 2024

8/10 Good

Lorinda

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Hector

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the third time ive stayed at this hotel and its been clean and easy to check in every single time. We got fresh towels daily when housekeeping would come by if we needed them and they came later to clean up the room when we were out. I saw they had breakfast from 6AM-9AM but I would wake up too late to use it, which is on me and not the hotel obviously.
Stayed 2 nights in Nov 2023

8/10 Good

Samuel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Nicholas

Stayed 3 nights in Sep 2023

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Stayed 1 night in Sep 2023

8/10 Good

peter, houston

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
room and morning breakfast were good, will be using this property all hunting season so we were pleased to have it meet all needs.
Stayed 2 nights in Sep 2023

10/10 Excellent

luis

Stayed 1 night in Sep 2023

8/10 Good

Baltazar

Traveled with family
Had pool
Stayed 2 nights in Sep 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Ronnie

Traveled with family and small children
Room was clean.Pool was dirty.Limited free breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that the property was so close to town to visit family. The room was very clean! The only thing that didn't work was the hair dryer. But no big deal. Staff was extremely friendly and the breakfast was great!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Gustavo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is very big, even for big trucks. The breakfast is good, waffles, cereal, sausages and even small omellets. :). The rooms have the big toilet seat.
Stayed 1 night in Jun 2023

6/10 Okay

Savannah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Pretty clean. Great AC. Good for a very quick stay. Cheap toiletries. Friendly staff!
Stayed 1 night in May 2023

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 2 nights in May 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Falfurrias.
Our experience was good, the rooms are nice and clean.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and clean, quiet rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Feb 2023

10/10 Excellent

Manuel

Stayed 1 night in Jan 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff and amenities were great. Pillows were not comfortable but I would still stay there again and just bring the pillow I am used to.
Stayed 2 nights in Dec 2022

10/10 Excellent

DAVID

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly service. Continental breakfast was decent. Outside traffic was noisy but not unbearable.
Stayed 1 night in Dec 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Just fine stay.
It was fine. The bottom of the entry door is not weather strip insulated so a cricket and another bug partner made their way into my room over two nights. Overall a utilitarian hotel that is adequate for its purpose.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best.
Great.
Stayed 2 nights in Oct 2022

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was attending a family funeral.
Stayed 1 night in Sep 2022

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super clean and the bed was very comfortable. Will definitely stay here again.
Stayed 1 night in Sep 2022

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco what? Do you know what Eco is short for?
Stay was just fine. I will never comment on the "eco-friendly" nature of a hotel or motel because that does not make any sense. I can't really imagine how a building affects the ecology other than its presence. Anything that might affect the ecology would be the result of culture or municipality malfeasance. Eco friendly what a crock of crap - I did not witness the motel pouring chemical waste into the watershed if that what you mean. I did not witness the motel burning plastic or rubber on the property, polluting the vast volume of air that encompasses the planet. I did not witness the building destroying the surrounding wildlife. What does that mean you need to remove that question and tell Blackrock to suck it. This environmental accountability is going to destroy you mark my worlds they are trying to enslave your business don't play their games.
Stayed 2 nights in Aug 2022

4/10 Poor

Ariana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE wifi
I had no issue with the hotel room, however the wifi was TERRIBLE and could not do any work from the premise like I had hoped.
Stayed 1 night in Aug 2022
Response from Nicole on Aug 15, 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Heriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fair. not a 4 or 5 star.
Stayed 1 night in Jun 2022

6/10 Okay

Maricela

Traveled with family and small children
Liked: Cleanliness, staff & service
The pool was super small and the beds in our room were hard as the floor
Stayed 2 nights in Jun 2022

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We diet and relaxing place to stay
Stayed 1 night in May 2022

6/10 Okay

Lynn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not like breakfast. No sweet rolls. Coffee was good.
Stayed 2 nights in Apr 2022

6/10 Okay

Oscar J

Disliked: Cleanliness, room comfort
It was fine. No frills. Bed not great. Basic.
Stayed 2 nights in Apr 2022
Response from Surestay Hotel on Apr 29, 2022
Thank you for the review. We apologize the bed did not meet your expectations.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean up to date motel. Perfect for one night after a long day of driving. Also had surprisingly spacious rooms.
Stayed 1 night in Apr 2022

10/10 Excellent

Serena

Stayed 1 night in Apr 2022

6/10 Okay

Tami

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

6/10 Okay

John

Business traveler, Traveled with family
You could see daylight coming in through the entry door. May need weather strip replaced. Sheets looked like they need replacement. What we thought were dirty sheets turned out to be missing fabric. Wall was dirty. Small nail hole in wall. Someone needs to get a caulk gun and go over a few places.
Stayed 1 night in Feb 2022
Response from Front Desk on Feb 25, 2022
Sorry, for the inconvenience. And thank you for your feedback. We will fix the problem and also look forward to seeing again.

4/10 Poor

Marian

Traveled with group
Liked: Cleanliness
Check-in took an interminable amount of time. Besides showing my credit card and Id, there was a page full of stuff to initial (at least 10-15 different items). All of the information that had been on the online registration had to be re-entered into the computer manually. It took a good 15 minutes to get registered. The clerk did not ask how many keys were needed. Nor did he point out the location of the room, breakfast hours etc. I had the impression he did not know what he was supposed to be doing.
Stayed 1 night in Feb 2022
Response from Surestay Falfurrias on Feb 20, 2022
We are so sorry for this experience. Your online reservation did not have guest's address, phone number and other details. And as best practice and security protection we had to take those details. thanks once again for your patronage

10/10 Excellent

Mirta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great! Thank you.
Stayed 1 night in Jan 2022
Response from Front Desk on Feb 25, 2022
Thank you for staying with us. We look forward to seeing you again!

8/10 Good

Dennis M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was good
Stayed 4 nights in Dec 2021
Response from Front Desk Staff on Dec 31, 2021
Thank you for staying with us. We look forward to seeing you again!

8/10 Good

Adam

Traveled with family
Liked: Staff & service
.
Stayed 1 night in Dec 2021
Response from Front Desk Staff on Dec 9, 2021
Thank you

10/10 Excellent

Yesica Marlene

Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comments
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

The
Stayed 2 nights in Jun 2021
Response from Front Desk Staff on Jun 30, 2021
Thank you for taking the time to review your stay with us! We hope to see you again in the near future!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional one night stay. Room was clean and bed was comfortable. Desk clerk was very friendly.
Stayed 1 night in Jun 2021
Response from Kathleen McKinley AGM on Jun 14, 2021
Thank you for taking the time to review your stay at our hotel! We happy to hear that your stay was exceptional, clean and comfortable. We hope to see you again!