Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
3.5 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Personal Event
by Janelle S from Minneapolis

Great Service - welcoming hotel

Posted Oct 15, 2013 on Hotels.com
Hotel Lenz was a nice place. Nothing terribly fancy and not brand new, but the staff was helpful and made me feel very welcome. It is in good condition and clean, easy to get to. The breakfast was outstanding.
2 out of 5
by A verified traveler from France

Hotel Lenz - convenience but little else

Posted Mar 28, 2011 on Hotels.com
The hotel was an odd mix of decors in varying degrees of shabbiness, with a pool table just inside the entrance - we immediately felt we'd made a mistake booking a night here. The night desk clerk tried to be helpful when we were unhappy with our "double" room (in fact two twin beds) but he wasn't able to give us a proper double and was not sure how to push the beds together. The furniture in the room looked like it came from an unfortunate beach house somewhere damp and cold. Mattress(es) uncomfortable, water pressure not much more than a trickle. The morning desk clerk phoned at 10:30 AM demanding to know "when will you be leaving?" (a card in the room gave the checkout time as noon). When I protested, she said the card was wrong, and besides sometimes guests show up early. Fine, but that is not our problem, and we didn't check in until 10 PM so don't give us the bum's rush now that you've taken our money. This place does not deserve 3 stars - we'd stayed at a 3 star Holiday Inn in Leipzig the night before that was decent decor, class and consideration all the way, and would expect something similar for 3 stars.