Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marietta, GA

Wonderful experience-very pleased with the quality

Posted Oct 14, 2014
Staff was especially welcoming. We were upgraded to a suite overlooking the water for our four night stay. Glad to have the extra space for our stay. Very comfortable bed and loved the thick towels. Location was perfect for visiting downtown Seattle and Mt Ranier. We enjoyed going into downtown Kirkland for dinner when we chose to not eat on the property .
Comment from Hotel Management
Oct 19, 2014 by Howard, Hotel Management
A quick reach to Carol from Howard Jacobs and the Woodmark Hotel team in Kirkland, WA to say thank you for your input. We were so pleased you took advantage of one of our Lake View Suite upgrades and remain thankful for your patronage. It was a pleasure to read your comments 1st thing this morning and look forward to serving you again in the future. Best regards, Howard Jacobs General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and beautiful view!

Posted Oct 13, 2014
The Hotel is gorgeous. Valet staff was friendly and cost was very affordable. Paid extra for a King Bed with a Lake View and get to our room and we had 2 queens. Called the front desk and all they said is, unfortunately your room isn't always guaranteed when you book through Expedia. I've never had that happen before. If I pay $50 more for a nicer room regardless where I book it, I expect what I was confirmed and quoted. My fiancé is 6'2" and a king would have been more comfortable. Upon check out I encountered the same attitude about why my room wasn't what was confirmed to me and at least thought they'd offer to give me a discount at the end. Needless to say, I've stayed at hotels with way better Customer Service and nicer amenities for the price. Won't be booking there again anytime soon.
Comment from Hotel Management
Oct 19, 2014 by Howard, Hotel Management
Howard Jacobs from the Woodmark with a brief thanks for your time in sharing your feedback on Expedia. Your patronage is a key to our success and was concerned that the upgrade you secured was not delivered as promised. I have gathered our internal leadership team to review and insure all systems are in place going forward to deliver to these specific expectations day in and day out. Thank you again for your business and your comments as they are incredibly valuable to our present / future success. Best regards, Howard Jacobs General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Honeymoon Stay

Posted Sep 24, 2014
Pros: Room/SPA
Cons: Learn better customer service.
Location: Lake Washington
We sent our kids to The Woodmark for their honeymoon. The hotel accommodations and SPA were great. The staff however, screwed up on processing my credit card as it was our gift to the kids and called them 4 times in their room on their honeymoon night demanding payment. They had my credit information and phone number on file and did not call me, but bothered the Bride & Groom instead- relentlessly. After I emailed the credit card authorization form to them 2 times THAT NIGHT, they had my daughter come down to their office and print out on her cell phone a copy of the form because they were having computer issues. They should not have had to spend their honeymoon night trying to correct a problem made by the hotel. They could have waited unti lthe next morning to figure out their computer issues. They did not even give them a complementary breakfast or bottle of wine for all the time wasted. I am very upset needless to say.
Comment from Hotel Management
Sep 28, 2014 by Howard, Hotel Management
Hello Tami - Howard from the Woodmark with a quick reach out on your recent stay with us. I appreciate your consideration in choosing our property for your family members special occassion and want to insure we remain your property of choice in the future. I was concerned however that the billing objectives were not handled in a flawless manner and am meeting with our Reception and Reservation team this weekend to insure we can improve in this regard going forward. Your time is valuable and I appreciate your comments. I look forward to greeting you on a future visit but in the interim didn't want this week to pass without reaching out with a direct follow up. Thank you and best regards, Howard Jacobs General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Loved the Woodmark

Posted Sep 22, 2014
Pros: The staff was amazing and extremely accommodating. Probably had the best cappuccino I've ever had at their Beach Cafe. Will definitely be going back.
Location: Wonderful restaurants, downtown Kirkland is a nice walk away.
Went for a de-stressing weekend, which is exactly what I got. The atmosphere is wonderful, the grounds are gorgeous, and if you go definitely ask the desk to schedule a boat ride with Rob on the Woodmark's Chris Craft. I can't wait to go back.
Comment from Hotel Management
Sep 28, 2014 by Howard, Hotel Management
Hello Jean and what a pleasure to read your kind comments this morning about the Woodmark Hotel in Kirkland Washington. We are so pleased that this was an exceptional experience for you and wanted to be sure the day did not pass without expressing our gratitude for your patronage of our Lake Washington Hotel. Have an excellent weekend and looking forward to serving you on a future visit. Best regards, Howard Jacobs General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco, ca.

beautiful area

Posted Sep 6, 2014
Pros: the location and the cost and connivence of their on grounds restaurant.
Cons: comfort of their bed, steam cleaning their carpets not only in their rooms but hallways, decreasing their displays of items for sale.
Location: guided tours of tall ships, kayaks, beautiful lake, etc. Starbucks is right around the conner and so is a small post office.
on the surface the hotel was very beautiful. look a little deeper and you will notice the rugs need cleaning and little details need to be looked at a little better. i really didn't like having so many items being offered for an extra charge, for instance you walk into your room and theres a beautiful display of snacks, make your own drink, or access the mini bar for an extra charge. turn on the t.v. and you can purchase channels. the parking is charged, along with some extra fee for services you may not use. bath robes, lotion, soap, shampoo, etc is all displayed with a little note on how to purchase - it just felt a little tacky and "nickeled and dimed". staff was great, food was great, and the room was clean. there was an issue with the beds being very hot, possibly due to a protective mattress cover? the mini bar fridge was very loud and leaked water on to the carpeted floor. there was a wedding that occurred one night that continued loudly past 11pm and then guests continued to celebrate in their rooms well past 3am with no response from the hotel. little disappointments like that did not ruin our experience but did leave a bitter taste in our mouths.
Comment from Hotel Management
Sep 20, 2014 by Howard, Hotel Management
Hello Mary - Howard from the Woodmark with a quick reach out to thank you for your input. I want to personally thank you for staying at our Kirkland property and can assure you that your comments are vital to our success. I am meeting with our leadership team as we speak to insure we fact find your feedback in greater detail and didn't want this day to pass without connecting with you via Expedia. Best regards, Howard Jacobs General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Texas

Great Hotel, Lousy Downstairs Restaurant!!

Posted Sep 5, 2014
Pros: The hotel is very nice and the staff is really great!!! Great service that you would expect from a 4 star hotel.
Cons: Remove the lying stone faced manager in the downstairs restaurant, fire the chef who serves really burnt food at a 4 star restaurant!!!
Location: The restaurants in downtown Kirkland just a few minutes away are very nice with a great selection of different kinds of foods.
The hotel and staff were very nice. The staff was very friendly and helpful. BUT!!! I will say to AVOID the restaurant down stairs at all costs!!!!! One of my friends who met us there had Gastric Bypass Surgery, so her stomach is the size of a walnut. My wife is a petite lady (Size 0) can't eat that much. So both ordered the Children's Combo Breakfast with a side. My wife ordered this a few days before with no problems, then our different waitress said that as adults they don't do that. We told her that we did it a few day prior and didn't have any problems. They bring the breakfast to us, both two adult and two children's with side orders. After we finished the meal with no prior warning the waitress told us that they were going to charge us full Adult price for the two children's breakfast!!! Are you kidding me?? I asked to see the Manager, a stone faced lady who was very rude and treated us like we were trailer trash trying to get away with ripping off the restaurant!! She bold faces lied to us telling us the portion size was larger then the children's meal. It was no larger then the previous children's meal!! So we paid Adult prices for half portions to this unscrupulous stone faced Manager. Adding insult to injury my English Muffins were burnt black on top, they tried to hide this fact by covering them up with hollandaise sauce. This is not the kind of food or service I am accustom to from a 4 star hotel!!!!!!!!! There are many great restaurants downtown to go to!!!
Comment from Hotel Management
Sep 20, 2014 by Howard, Hotel Management
Thank you Roger for your input on the Woodmark Hotel's restaurant experience. We are appreciative of your comments but was concerned that the overall dining service fell short of our usual focused efforts. I am gathering with our Food and Beverage leadership group to insure we drill down in great detail to your feedback and can assure you that your patronage remains so valuable to our success. In the interim want to wish you an excellent week and thank you again for taking the time to provide us with your insights. Best regards, Howard Jacobs General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton C.A

Enjoyed it,very comfortable relaxing stay

Posted Sep 4, 2014
Rooms kept clean.staff members very helpful and prompt with their services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place

Posted Sep 2, 2014
This is a great hotel at a great location. We were a little disappointed that Expedia had Wifi included but we had to pay for it extra. (For a 300 $ a night, we didn't think we should pay extra for Wifi). Otherwise it's a great place with very friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Vacation in Seattle

Posted Aug 26, 2014
Pros: Location -- proximity to lake and to town with restaurants and shopping. Spa availability, and restaurants in and adjacent to hotel.
Cons: Additional attention to details (room not serviced twice during 8 day stay), and more communication about amenities -- raid the pantry and champagne.
Facility was very nice overall. Nice view of the lake even though the room actually looked out upon a courtyard. Beautiful setting. East side of Seattle is a very good base -- out of the hustle of the city, serene setting, outdoor activities available, and proximity to Kirkwood with good restaurants and shopping.
Comment from Hotel Management
Aug 29, 2014 by Howard, Hotel Management
Hello Kim - Howard from the Kirkland WA based Woodmark reaching out with a quick thank you for your positive input on the hotel and greater Kirkland area. Pleased you were able to take advantage of the neighboring shopping and dining opportunities and am also thankful for your input on our property. Didn't want the week to pass without expressing our appreciation. Best regards, Howard Jacobs General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Boutique hotel in Kirkland

Posted Aug 19, 2014
Pros: The luxuious bathroom
Cons: Price
Exceptionally nice and has an intimate atmosphere; not too big. Expensive. An excellent choice for a special occasion.