Pillowtop beds, desk, blackout drapes, free WiFi

Reviews of Country Club Inn & Suites

2.5 out of 5
Country Club Inn & Suites
1101 Country Club Dr, Kirksville, MO

Reviews

5.8
Rating 10 - Excellent. 35 out of 330 reviews" "
Rating 8 - Good. 83 out of 330 reviews" "
Rating 6 - Okay. 83 out of 330 reviews" "
Rating 4 - Poor. 53 out of 330 reviews" "
Rating 2 - Terrible. 76 out of 330 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

3.6/10

Amenities

5.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most diseased hotel in Missouri
No one in lobby waited for an hour. Yes, an hour. Hotel looked like it should be condemned. Horrible smell. We left and never saw a single person to help us. Customer came out of room to tell us he waited 2 hours until someone came to help. I was already walking out sure to the diseased condition. I have requested my money back, but costumer service couldn't get a hold of anyone at hotel, surprise, surprise. Am hoping I've gotten my money back, will check soon.
Stayed 1 night in Nov 2023

2/10 Terrible

Timmy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were booked to stay for two nights during our hunting trip over this past weekend. When we returned from hunting Saturday evening, it said closed on the door so we could not get in to get our belongings and had no where to stay. We called the police to get our stuff, but they couldn't unlock the place. We had to drive all the way home that evening. So we didn't get to stay Saturday evening and they also have our belongings which includes clothes, carhart shirts, etc. Can't believe a business is allowed to do this and can get away with it. They also took a picture of my driver's license when we checked in and when I asked why they were doing that. He responded to steal my identity. Terrible experience!
Stayed 1 night in Nov 2023

2/10 Terrible

Alonzo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wasn't open for business. There were no cars on the property but the front door was open. Inside a message said pick up the phone and someone would assist you. No one ever answered. There was a lot of construction work being done. Big sign out front said 'under new management'. YOU SHOULD REMOVE THIS FACILITY FROM YOUR SITE!!
Stayed 1 night in Nov 2023

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel shut down the day of stay
I found a room at this hotel online, rented a room, drove 10 min to the hotel only to find the doors closed, locked, lights off, and signs all over the doors that they have closed.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE - NO STAFF, RUN BY GUEST
DO NOT BOOK HERE. Apparently everyone quit or got fired a few weeks ago. No staff was there, rooms were all open but covered in junk and bugs, and a cop showed up to tell us a guest took over the hotel earlier in the week and was renting rooms out by month since the owner is out of state and didn't care. Unprecedented and unpredictable.
Stayed 1 night in Nov 2023

2/10 Terrible

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were no sheets on the bed or blankets just a flat and a fancy cover. No heat in the room. Towels had holes in them. No soap. Tv didnt work. Nothing was plugged in or working. It was a crappy hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

jordan

Stayed 1 night in Nov 2023

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Yuck
Disgusting. Room had obviously been “used” prior to our arrival. Evidence was all over the bedspread and dirty rags on the floor. Wouldn’t have stayed in another room there had I been offered… Nowhere else to stay in town that night. Drove 1.5 hours out of way to next closest room.
Stayed 1 night in Nov 2023

2/10 Terrible

Jesse

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Tiffney

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non-existent.
I began calling the hotel at 6pm to advise of a late check-in. We arrived at 12:45 am. There was no one at the desk. We called, looked around, knocked on doors, etc. I called every hotel in Kirksville, MO and every hotel was booked. Eventually I called the local police because I was afraid something terrible happened to the hotel staff. The police had heard from a number of guests and the entire hotel staff quit. I asked if we could sleep in the police parking lot in our vehicle for a few hours. The police even called hotels within a 40 mile radius and all were booked. So we drive back home and my daughter missed her college tour. I would like a refund.
Stayed 1 night in Nov 2023

2/10 Terrible

elsie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Unhappy Customer
There was no staff at the hotel at check in they had quit and a guest was helping customers. I went to the local police station to report this and apparently this is not the first time this has happened so I'm contacting my Credit Card and doing a dispute for the charges. I would suggest that you take this hotel off your website. We didn't stay there and didn't feel safe and had to find a different hotel and that was difficult because all the hotels in town were booked.
Stayed 1 night in Nov 2023

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff acted surprised we were coming, did not have a room ready, said we would need to stay in a single because they were out of rooms, room was missing TV, shower curtain, smoke detector, wash clothes. Pretty bad.
Stayed 1 night in Nov 2023

2/10 Terrible

Nathan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We paid in advance and then when we arrived the evening of our stay they didn't have the room we had paid for. They ended up giving us a single bed which we took since there was nothing else available. Not even cups or anything in the room to get a drink of water. Definitely won't stay here again. Disappointed is an understatement.
Stayed 1 night in Nov 2023

2/10 Terrible

Khanh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Cheryl

There was nobody at the hotel fir check in.
Stayed 1 night in Oct 2023

2/10 Terrible

Chad

I wasn’t given a room key upon arriving. A random couple (guests!!!!!) let my into my room. When I came back from dinner they had to let me in with what I assume is a master key. Guests having access to my room feels unsafe, and I still haven’t received my card.
Stayed 1 night in Oct 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly managed
Stayed 1 night in Sep 2023

2/10 Terrible

Dana, Springfield

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Check-in: The staff member was on a personal phone call and continued on the call through most of the check-in process. 2. Provided a room that was not clean. Beds were made and that is about it. The sheets had paste on them, the bathroom was dirty, the table was covered in guck. 3. Second room was cleaner but still not great. Looked as if never dusted. No mattress cover only a sheet. Towels were a step down from rags. Faucet did not have a handle. Gave staff a 2 only because they gave us a new room. Otherwise, they were sitting in the lobby which was dirt
Stayed 1 night in Sep 2023

2/10 Terrible

Brett

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress had only a mattress pad, flat sheet that barely covered the top, and a thin bedcover. Bathroom linens included two washcloths, one towel, one hand towel, and a bath mat, all of which were old and stained. No trashcan in the room or bathroom. Electrical outlet was loose and caused the light to flicker when plugging in another item. Floor was not vacuumed and had trash on it. But there were no bugs, the a/c worked, and there was an extra roll of toilet paper.
Stayed 1 night in Sep 2023

2/10 Terrible

craig

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel, every other hotel in town had no available parking and this place had an empty parking lot, once I walked in I found out why! Dirty, musty with no refund signs on several walls in multiple places. I chose not to stay, manager told me that he could not refund me and I was more than happy to lose my money rather than stay.
Stayed 1 night in Sep 2023

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible hotel stay
Stayed 1 night in Sep 2023

2/10 Terrible

James, Yorkville

Disliked: Cleanliness, property conditions & facilities
Booked a room with double beds. Upon check-in I was informed that no rooms with double beds were available and that only a room with one king bed was available. With two travelers needing separate beds this was an issue. All other rooms at nearby hotels were booked up so we had to settle for the king bed room. No comforter on bed and sheets had visible stains. Nightstand had spilled liquid/dried up stains and an obvious amount of dust which had clearly not been cleaned in awhile. It appeared that a lower section of the lobby area was being used for a personal living situation by management as there were counters full of bowls, cookers, and other cooking utensils—all in plain sight. Would not recommend staying here to anyone.
Stayed 1 night in Sep 2023

4/10 Poor

Debra

Disliked: Staff & service, amenities, property conditions & facilities
No television, I'm handicapped have trouble doing stairs, put us on the second floor, no elevator. Won't stay there again!!
Stayed 1 night in Sep 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even waste your time or money on this place.
This place is disgusting. There were bugs crawling on the front desk. The room had no working lights, to see it they had to open the shades. There was an orange/red substance running down the wall. Smelled foul. There was food stuff on the tables in the dining area from who knows when. Awful!!!
Stayed 1 night in Sep 2023

4/10 Poor

Ronda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the bedding looked like it hadn’t been changed. the walls had something splattered on them. towels were so thin. no hand towels for the sink area and only two bath towels that were there were so small. satellite didn’t work. at checkout the gentleman was behind the counter lying on a cot sleeping
Stayed 1 night in Sep 2023

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A little bit sorry
It was ok. The guy tunning the place had an accent which made it hard for communication plus they charge you for every little thing. He got aggravated at me and yelled at my granddaughter when I was right in hearing range. She just answered the door for me and only 14 years old. So on that note I won’t be coming back
Stayed 1 night in Jun 2023

4/10 Poor

Allen

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Amy

Stayed 1 night in May 2023

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY AT THIS MOTEL!!
Check in was at 3pm, we got there a little after 4pm and we were told the room wasn't ready. Came back later at night and walked into a room with no bedding on the blood stained mattress. Bugs were crawling on bathroom sink and feces on the bathroom wall. Told them we would not stay there and they refused to refund our money. Offered to move us to different room with an a/c that sounded like a freight train and didn't cool the room. We left and did not stay there, and they still refused to refund our money. Completely unacceptable and should be shut down!!!
Stayed 1 night in May 2023

6/10 Okay

Harold

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
HTH
The staff was very friendly! The place was pretty run down though. The room was not "dirty" but it definitely needed an update. The AC did not work (I didn't say anything because I was only there for the night and didn't want the hassle of having to maybe move rooms -- not that there would be any since it was graduation weekend and all area hotels were booked. Thus the cost, which was about 3X what it should have been -- I had to be in Kirksville, I had to have a place to sleep, and the closest hotel was 1 hour away. The place would be a gold mine if the owners renovated and cleaned it up.
Stayed 1 night in May 2023

2/10 Terrible

pablo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Jennifer

Stayed 1 night in May 2023

10/10 Excellent

Douglas

Stayed 1 night in Mar 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
It was run down and filthy! They did not have any amenities even such things as shampoo, lotion, or blankets. It is the worst place ive ever stayed. I left early and do not expect a tefund. I have to go to my bank and dispute charges they attempting to make. Horrible!!
Stayed 5 nights in Nov 2022
Response from ALLEN on Nov 26, 2022
THIS IS NOT TRUE AT ALL THIS GUEST HAD A PET THAT A FEE WAS PAID ONSITE AND GUEST WAS UPSET.

2/10 Terrible

Deanna

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was dirty. The power outlets didn’t work very good. The TV didn’t work. There was never anyone at the desk. Would not stay again.
Stayed 1 night in Oct 2022

6/10 Okay

Wendell

Traveled with family
Liked: Staff & service
Disliked: Amenities
Lamp with electrical outlets not working. To the hotels credit the maintenance man replaced it. Lack of amenities. 1 small bar of soap for 2 people. No towel that I would consider a bath towel. Instructions needed on how to turn shower on. I would not have thought to pull down on the bath faucet
Stayed 1 night in Oct 2022

2/10 Terrible

Mark

Stayed 1 night in Sep 2022

2/10 Terrible

terri

Traveled with pets, Traveled with family
They cancelled our reservation less than 48 hours prior to our event. It was parents weekend on campus, so no other rooms available in town. We didn't even get an actual apology. It was very frustrating.
Stayed 2 nights in Sep 2022

2/10 Terrible

Rob

Traveled with family
Disliked: Amenities, property conditions & facilities
Never go here. Avoid it like the plague. They overbooked me and didn't give me a room leaving us stranded for the the night. They are now trying to prevent me from getting my money back and make me pay for a room I did not get. Do not trust this company, because they will take your money, not give you a room, and refuse to speak with Expedia.
Stayed 1 night in Sep 2022

2/10 Terrible

Fabian

Stayed 1 night in Sep 2022

2/10 Terrible

Josh

Liked: Staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Rick

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022

2/10 Terrible

Alma

Stayed 2 nights in Jul 2022

2/10 Terrible

Rachel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

john

Disliked: Cleanliness, staff & service, room comfort
BAD HOTEL
I only stayed 1 night instead of 2 it was so bad. I had to find a different hotel for the other night. Someone tried to break into my twice. First time they had a key, the second time I had to threaten them that I was going to call the police. The manager was playing games with my reservation tried to make me pay again, after paying Hotels.com. Lied to me repeatedly and would not give me a receipt or his real name. I would like a refund for Saturday that I didn’t stay.
Stayed 2 nights in May 2022

4/10 Poor

Katie

Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfy, but the blankets were thin. I prayed for no bed bugs. There was stale bread in a drawer. The hotel did not have my booking from Expedia, and another couple I talked to had the same issue.
Stayed 1 night in May 2022

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly staff
Stayed 1 night in Oct 2021