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Reviews of Icehotel

3.5 out of 5
Icehotel
Marknadsvagen 63, Jukkasjarvi

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 541 reviews" "
Rating 8 - Good. 153 out of 541 reviews" "
Rating 6 - Okay. 42 out of 541 reviews" "
Rating 4 - Poor. 16 out of 541 reviews" "
Rating 2 - Terrible. 11 out of 541 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly unique experience and exactly as expected! Facilities are warm and well cleaned and maintained. Because Kiruna was too warm, the hotel was actually melting when we arrived and so we got a free upgrade to Ice Hotel 365 which was very nice of them. Unfortunately in the private connected bathroom, the under sink pipe was leaking. Everything else went smoothly. They have 24/7 lobby staff so if you’re having trouble sleeping in the cold, you can sit, relax, and drink free hot lingonberry juice. Highly recommend booking activities eg Sauna Ritual or Ice Carving. It’s nicely centrally located so we walked to the Sámi Museum as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Ana Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to see the Northern Lights.
Stayed 3 nights in Mar 2024

8/10 Good

Yamini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent time at the ice hotel ! I stayed in a warm room! The ice rooms were exceptional to visit The hotel also allows you to rent all the required clothing, boots and gear required to do any of the outdoor activities, even if not booked through the hotel. The included breakfast was decent. My only negative feedback is that I had booked pickup from the airport and had not been on the list. I was offered a half apology and advised I must have "fallen off the list". I was lucky enough the bus driver was kind enough to let me join the bus as he was headed there anyway.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bipul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beyond expectations. Well organized. Limited dining and transportation options given its location but not a issue if mostly staying in and around. Website and booking activities thru' website is very slow and didnt work most of the time. Minor hiccup in airport transfer. There was a pickup person at the airport but he didn't have me on his list despite having pre-booked and paid. But he was kind enough to take me.
Stayed 1 night in Feb 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Feb 2024

2/10 Terrible

Soo Fun

Stayed 3 nights in Feb 2024

4/10 Poor

Carolyn, Burbank

Traveled with group
Disneyland in the Arctic. Beauty everywhere you look. Staff lovely, but churn ‘em and burn em! Did not expect my entire flight to be going to same hotel. Very busy and people coming and going - which explains the massive hair ball in the entry of my warm room, dirty towels shoved in the closet, hair pins on floor in middle of room, shower nozzle stuck so NO SHOWER until maintenance came to fix. Staff is absolutely lovely, polished, polite, and willing to help — except for the A hole bartender in the Lounge, named Nandi or Nawaz, or something of the sort. Please note ALL OTHER SERVERS were lovely, accommodating and pleasant. The one bartender clearly didn’t want to be there, didn’t want to serve, threw soggy food on plate and threw your drinks at you. He was a complete ass and I can only imagine Ice Hotel has him back for the season because the Arctic and the elements are quite rough in winter. Basically, you are a head, and they are doing their best to get you in safely, warmly and with a smile - so can’t fault them for that. It expensive b/c they have to pay a lot of staff to take care of you. Don’t even ask about cold rooms- ridiculously priced to be cold overnight. Book a warm room and visit the art cold rooms during day - they are truly beautiful, but can’t imagine comfortable at night - unless you need to check that off your bucket list - btw, there is a warm bathroom attached to the room. But you cannot accessuntil 6pm, so don’t plan on lounging in room
Stayed 2 nights in Dec 2023

2/10 Terrible

Katherine

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff here started out really rude and unhelpful, not explaining anything about the hotel or what to do, and ended up so horrible we missed our train. We came in early to have them call a taxi, said they did, and then ended up not calling until 10 minutes we needed to leave, so we missed the train. They were not helpful at all, management was extremely rude as if it was our fault. And help blaming the taxi company. We missed an entire day at our next destination. Beyond that, for the price this place was just not worth it. Really encourage you to skip this place, save the money and the headache, or just buy a pass to see the rooms quick.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Icehotel was incredible. The lounge was beautiful and the games in the lounges were a great touch.
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful especially the bartender at the ice bar.
Stayed 1 night in Dec 2023

10/10 Excellent

Cathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kristy

Stayed 1 night in Nov 2023

10/10 Excellent

Kristy

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Caley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic stay!!! Can’t wait to go back. I was a little nervous about how rustic things would be but was blown away at how fabulous the entire property is. Reception area is cozy with friendly staff and a cute little store. Restaurant was yummy (delicious reindeer!) AND THE ICE HOTEL! Truly a sight to behold. Not sure id want to stay in a cold room but they were incredible to walk through during the day. The bar is gorgeous (get a Northern Light shot) and such a treat. My stay in a Kaamos Superior was clean, cozy and delightful. Perfect to come back to after a cold night out looking for Northern Lights. Will def go back!!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were knowledgeable and courteous, the food was excellent, and the Ice Hotel was magnificent!
Stayed 3 nights in Sep 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

4/10 Poor

Veronika

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I didn't get room i booked(pictures were showing different room)..On top of it our bathroom had cracked bathtab.I asked for room switch (btw the icehotel was totaly empty that day, we were the only guest in vold rooms) ,but the girl at reception said i have to pay extra 200!I already diid pay 1300 for room in your empty hotel .She suggested me a room that 200 dollars cheaper,yet said she would not refund the difference. Well it would be unique experience if you just wouldn't have your unfriendly stuff.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Gulag Archipelago
The positives: food is good Service is Soviet Era. No smiles or helpful demeanor. A lot of interns. The hotel itself is not designed well. The actual ice rooms have one electrical outlet, right by the door, far away from the bed. Should you charge your device, there is a high risk the maid will open the door without knocking (this happened) and break something. The rooms have no tables or surfaces but the bed, and ice. There are zero amenities - no lamps, minibar, slippers, hangers - zero! The sauna is woefully low in temperature, hardly enough to break into a sweat. Seeing as how everything is separated geographically, this would the perfect place to have bathrobes. Or slippers. One "MUST" leave all luggage in separate chambers away from the ice hotel. These are not very secure, and accessible from the sides and above. If you are cold in the middle of the night, you could get out of the sleeping bag, walk outside to the reception building, and possibly retrieve another layer of clothing to sleep in. All you get is the one bag. The dining hall is over a kilometer away. There was no service in the bar. There was not even a way to get a glass of water - there are no cups except for in reception, so if one is thirsty at night you have to go to the toilets and drink from the tap. To have a pee at night you have to open 4 doors and walk in the freezing cold hallway to the communal restrooms - and I had the upscale "Art Suite". I've never been so happy to leave a hotel in my life.
Stayed 1 night in Jul 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Kira

Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay in a unique hotel.
Stayed 2 nights in Jun 2023
Response from Front Desk ICEHOTEL on Jul 28, 2023
Thank you James! We are pleased to hear that you enjoyed your stay. You are more than welcome back.

6/10 Okay

Alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good: location, art, experience, bar, bartender and drinks were awesome. Waitress at home stead was really nice Bad: food. Breakfast had items gone bad, bad staff, unfortunately the reception was very unfriendly. Had people making noise after 11pm outside our room. No cleaning between nights. Also price was 200$ higher on expedia than at property so we ended up paying more for the stay. I would not stay there again.
Stayed 1 night in Jun 2023
Response from Front Desk ICEHOTEL on Jul 28, 2023
Thank you for your review Alma. I am sorry to the inconvience. I have forwarded it to resposible department. Have a nice day!

10/10 Excellent

Jennifer

Traveled with family
Great inclusive experience to see a different part of the world. They helped us book activities, offered great food options, and the cold and warm rooms were a fantastic experience. Highly recommend staying in ice room with private bath/sauna.
Stayed 1 night in Jun 2023
Response from Front Desk ICEHOTEL on Jul 28, 2023
Thank you Jennifer for your kind review. Look forward to welcoming you back another time!Have a nice day.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Jun 2023
Response from Front Desk ICEHOTEL on Jul 28, 2023
Happy to hear that you enjoyed your stay!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is such a unique and special idea. The history is available to learn, it is close to the local shops, but mostly the concept is so cool! We stayed in a cold room, and we got a suite with a heated bathroom. Highly recommend. Definitely do this, and stay over - how many others can say they’ve slept in an ice hotel in the Arctic? Cross this off your bucket list and stay today!
Stayed 1 night in May 2023
Response from Team Icehotel on May 30, 2023
Dear Jennifer, I am pleased to hear that you enjoyed your stay with us! Thank you for your review and we would love to welcome you back another time. Have a nice day!

10/10 Excellent

Anders

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Team Icehotel on May 13, 2023
Thank you for your review, hope to see you again soon!

8/10 Good

jessica

Liked: Cleanliness
Disliked: Staff & service
The cold ice rooms are amazing for 1 night. The warm rooms have nothing special. There is nothing to do around the hotel or in the hotel. Staff do not help you out with anything.
Stayed 1 night in Apr 2023
Response from Team Icehotel on May 4, 2023
Dear Jessica, Thank you for your review. I'm sorry to hear about the inconvience you experienced during your stay at the Icehotel. Your stay took unforunately place during our low season, and therefore inbetween the winter season's activities and the summer season's activties. We will look into how we could make April a more eventful month for our guests.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing space, dream world
Stayed 1 night in Apr 2023
Response from Team Icehotel on Apr 9, 2023
Dear Ashley, Thank you so much for your lovely review and feedback. We wish you a wonderful day and hope to meet you again in the future, take care!

10/10 Excellent

kendal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a warm stay in an icy place
The ice hotel provided a unique experience in the arctic circle. From the magnificent ice sculptures in the hotel to the beautiful nature all around, this hotel is not one to miss. The northern lights tours offered were convenient and the staff were all very friendly. The breakfast was tasty but the dinner at the homestead was average. The service was slow and the food was over cooked but the atmosphere was very nice. The shuttle from the airport and train station was very nice, however it was very pricey.
Stayed 1 night in Feb 2023

10/10 Excellent

Shari Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much fun!!
We stayed in an ice room and what a fun experience! Its a once in a lifetime opportunity. And don't worry, you’ll be warm the whole time! The staff is very friendly. They do their best to accommodate your wishes. The Ice Bar is fun but there’s also another bar in the reception building that’s cozy. The facilities are very clean and well stocked. We ate at the Home Stead and the Ice Hotel restaurants and both were fantastic. We were able to see the Northern Lights at the hotel too!! Be sure to book any taxis in advance. There’s not a lot of taxis so it’s impossible to hail a taxi. I highly recommend the Ice Hotel
Stayed 1 night in Feb 2023
Response from Team Icehotel Reception on Feb 20, 2023
Thank you so much for your very kind review and feedback. We wish you a lovely day and hope to meet you again someday,

10/10 Excellent

Ebony

Stayed 1 night in Jan 2023
Response from Front Desk ICEHOTEL on Jan 12, 2023
Thank you for your lovely review, have a nice day!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the incomparable Icehotel. It met and beat every expectation we had for our once in a lifetime vacation. From slow moments lounging in one of the several lounges playing board games, to racing across a frozen lake pulled by a team of happy huskies, to snuggling down on top of a frozen work of art- everything was perfect!
Response from Front Desk ICEHOTEL on Jan 12, 2023
Thank you for you lovely review. We hope to welcome you again some day, have a nice day!

4/10 Poor

Ronald

Traveled with family
Disliked: Cleanliness, staff & service
Frozen dreams
Bathrooms were filthy all the while we were there. The hotel had inadequate dining facilities to ensure all guests could have dinner. Staff less than helpful.
Stayed 1 night in Dec 2022
Response from Front Desk ICEHOTEL on Jan 12, 2023
Dear Ronald, Thank you for your review. We are so sorry that you didn't get the best of experience, and we will make sure the information goes to all departments it concerns.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the property beautiful and unique. Loved walking the snowy property to view the two different exhibits of ice sculptures. Found the ICEbar to be a fun place to have a unique experience for a drink. But also enjoyed a drink in the regular bar inside as well to warm back up.
Stayed 1 night in Dec 2022
Response from Front Desk ICEHOTEL on Jan 7, 2023
Thank you so much for your lovely review. We wish you a great day and hope to see you again!

4/10 Poor

juliann

Disliked: Staff & service
Not worth it
Horrible service as soon as we checked in. We were “welcomed” by a very stuck up young girl who made it a point to mention she was not from the area but from Stockholm. Very frustrating to deal with after a long day of travel. No direction, you kinda had to figure things out for yourself or keep asking for everything. Hate that the property’s amenities are so spread apart esp because of the weather. The overall stay was very underwhelming. We spent so much time in the room because there is zero activities/entertainment on the property. I would not recommend this hotel, instead I would highly recommend the arctic snow igloo hotel in Lapland… the best in every sense!
Stayed 1 night in Dec 2022
Response from Front Desk ICEHOTEL on Jan 7, 2023
Dear Juliann, Thank you for reaching out and providing us with valuable feedback. We are so sorry that your stay at ICEHOTEL didn't meet up to your expectations and would love to hear more from you of what we could have done so that you would have been more prepared and informed of all the activities we do have here upon your stay. Have a great day, looking forward to hear from you.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Overrated!
Horrible service as soon as we checked in. We were “welcomed” by a very stuck up young girl who made it a point to mention she was not from the area but from Stockholm. Very frustrating to deal with after a long day of travel. No direction, you kinda had to figure things out for yourself or keep asking for everything. Hate that the property’s amenities are so spread apart esp because of the weather. The overall stay was very underwhelming. We spent so much time in the room because there is zero activities/entertainment on the property. I would not recommend this hotel, instead I would highly recommend the arctic snow igloo hotel in Lapland… the best in every sense!
Stayed 1 night in Dec 2022
Response from Front Desk ICEHOTEL on Jan 7, 2023
Thank you for reaching out and providing us with valuable feedback. We are so sorry that your stay at ICEHOTEL didn't meet up to your expectations and would love to hear more from you of what we could have done so that you would have been more prepared and informed of all the activities we do have here upon your stay. Have a great day, looking forward to hear from you.

8/10 Good

Orinthia

Stayed 3 nights in Dec 2022

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. All of the experiences we scheduled were on time and fun! The area is beautiful and there is so much to see and learn.
Stayed 2 nights in Dec 2022
Response from Front Desk on Dec 12, 2022
Thank you so much for your lovely review, hope to meet you again some day. Merry Christmas and Happy New Year!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel grounds are nice. The restaurant was delicious. But it was a shame that when it’s not in season the area is a little disappointing but would definitely go back during summer or winter
Stayed 1 night in Nov 2022
Response from Front Desk Teamleader on Dec 2, 2022
Hi Emily, Thank you for your review. We are glad you enjoyed your stay at the Icehotel. Warm welcome back to Icehotel. It's a good time to visit us during the summer as well and try out the summer activities. Kind Regards, Team Icehotel

10/10 Excellent

Alicia

Stayed 1 night in Nov 2022
Response from Team Icehotel on Nov 17, 2022
Thank you for your review :)

10/10 Excellent

Malvika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2022
Response from Team Icehotel on Oct 12, 2022
Thank you for your review:)

4/10 Poor

Olga

Disliked: Staff & service, amenities
I was disappointed because it’s how it shows on the internet I thought we were told that the ice hotel had ice outside too but that was not the case .rooms were too expensive for what we got .
Stayed 2 nights in Sep 2022
Response from Team Icehotel on Oct 3, 2022
Dear Olga, We are sorry to hear you were disappointed with your stay ! The winter is yet not here, so we can only have the Icehotel 365 open year around, which includes the 18 cold Art Suites with art made of snow and ice, the Icebar and Experience room. Our proper winter season starts in mid-December and last to mid-April. You are more than welcome back during this time :)

6/10 Okay

Lorraine, Caguas

Stayed 1 night in Sep 2022

10/10 Excellent

EDWARD

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful.
Stayed 1 night in Aug 2022
Response from Front Desk on Aug 14, 2022
Thank you for your lovely review, we hope to see you again someday!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights at ice hotel
Great place to stay well worth the experience
Stayed 1 night in Aug 2022
Response from Ronja, Front Desk Agent on Aug 8, 2022
Thank you so much for your review, and thanks for staying at Icehotel. Hope to see you again someday!

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel! We stayed for one night only in one of the warm accommodations (Nordic chalet) and it was great. Amazing location, spotless and well equipped cabin and friendly staff. Breakfast was very good, but if you are travelling with a dog know that you are not allowed into the breakfast area with a pet.
Stayed 1 night in Jul 2022
Response from Front Desk Icehotel on Jul 19, 2022
Thank you Natalia for your review! Always glad to hear positive feedback from the guest! Hope to see you in winter!

10/10 Excellent

Laura Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Add to the bucket list
This was my favorite part of my recent trip to Sweden. Louise is an asset to the company and made me feel like family during my recent stay. The 365 hotel is beautiful and fun to spend the night in. I was scared at first, but was surprised to discover how comfortable it actually is. For those worried about getting cold, they have sleeping bags that handle the job, but also extra rooms inside of for some reason you find it is not for you. The bar wasn't open during my stay as I was the only guest that night, but I highly recommend staying here. The restaurant is good and the breakfast buffet was plentiful. Thanks again IceHotel!
Stayed 1 night in Jun 2022
Response from Front Desk Teamleader on Jun 13, 2022
Dear Laura, Thank you for your kind review and we are happy you enjoyed your stary with us :)

6/10 Okay

Maya

Traveled with family
Liked: Cleanliness, room comfort
Worth a visit but could use improvement
We spent 3 nights at the Ice Hotel (2 in warm rooms and 1 in a cold room). Overall, our trip was very memorable and special and the individual staff members were great, but there were bumps along the way that would benefit from more attention/improvement, especially given the prices charged by the Ice Hotel. For instance: 1- the hotel had somehow messed up our ice fishing reservations, which I had booked and paid for 1 month in advance and were basically unwilling to help or fix it other than saying “oh well, we are now fully booked” until I made a big deal about it. 2- the warm rooms (we had the Nordic chalet which is supposed to be the nicest one) are very bare basics/spartan (and in our case, the shower wasn’t working at first) and the prices charged for those rooms do not justify their condition. So, I would recommend the hotel for its uniqueness but hope that they will spend some time on improvements in the near future.
Stayed 2 nights in Mar 2022
Response from Teamleader Front Desk on May 5, 2022
Dear Maya, thank you for your review. We are taking the time and making some improvments right now, so hope to welcome you back in the furture. Maybe for experience the Midnight sun we have during the summer time. Kind Regards

6/10 Okay

Komkich, Bangkruay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to visit for just a night
Stayed 1 night in Apr 2022
Response from Team Leader Front Desk on Apr 12, 2022
Dear Komkich, Thank you for your review. Please let us know how we can improve to make you want to stay longer :)