Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping and dining

Posted Aug 16, 2014
Was very nice except room was booked for four people and not enough linen, glasses or cups.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ancaster, ON

Great Getaway

Posted Aug 10, 2014
We loved our stay - a short getaway in St Jacobs. Room was clean & comfortable. Bed was amazing!
3 out of 5
by A verified traveler

Bad timing

Posted Aug 3, 2014
Very nice hotel. A few things broke in the room while we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baden, ON

Posted Jul 28, 2014
We went to this hotel for our wedding night. We thought the rooms and lobby were very modern and comfortable. We didn't arrive until 2:30 am but had no problems with check in or out. Overall, a great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from St jacob

pleasant

Posted Jul 26, 2014
Pros: close to amenities
Cons: everything was good
Location: This is its greatest asset
Everything was good. Hotel general manager very good. Front desk staff good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury Ont

Nice hotel, next to theatre, outlet mall, flea mar

Posted Jul 25, 2014
Pros: Close to down town St Jacobs
Nice quiet area, easy access to Waterloo, Elmira and area points of interest.
4 out of 5
Recommended
for Families
by A verified traveler from Athens Ontario

Visit to Stratford

Posted Jul 17, 2014
Pros: It was new, clean and quiet.
Cons: The hours of the restaurant
Location: Close for shopping at the outlets
Clean and great facilities. Staff were friendly. Close to shopping at St Jacob's but a distance from Stratford Festival. The only disappointment was the fact the restaurant closes at 10am in the morning, so we missed breakfast However, there is a great restaurant next door. The hotel is fairly expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Courtice ON

Nice hotel next to the market

Posted Jul 10, 2014
The rooms were very clean and the beds nice and comfortable.
4 out of 5
Recommended
for Everyone
by Derek from Windsor

Nice Hotel, Close To St. Jacobs Market..

Posted Jul 1, 2014
Fridge broke down, had to throw away some baby food, go without our refreshments, pick up more food for our little one, we are disappointed, as it ruined our night.
4 out of 5
Recommended
for Everyone
by Joanne from Markham

Weekend in St. Jacobs

Posted Jun 30, 2014
Pros: The customer service which was provided at the front desk, the overall cleanliness of the hotel and our room.
Cons: Add a pool.
Location: Town of St. Jacobs and Waterloo Air Show.
We arrived at the hotel around 6:00PM on Saturday, June 28th/14, there was a man who was working the front desk in the lobby. From the second that he greeted us, he was wonderful, sincere, excellent customer skills. When we checked out Sunday morning on June 29th/14, there was a lady at the front desk, she was really nice as well.