Exterior

Reviews of Crowne Plaza Kitchener-Waterloo, an IHG Hotel

3.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 440 out of 1012 reviews" "
Rating 8 - Good. 321 out of 1012 reviews" "
Rating 6 - Okay. 127 out of 1012 reviews" "
Rating 4 - Poor. 50 out of 1012 reviews" "
Rating 2 - Terrible. 74 out of 1012 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Sheila

Liked: Staff & service
The staff were fantastic. Furniture was worn, shower had little pressure when using hot water and needed a good clean. It was unfortunately not what I expected.
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 27, 2024
Dear Sheila,Thank you for your feedback. We're delighted to hear that you found our staff to be fantastic. However, we apologize for any disappointment regarding the condition of the furniture and the issues with the shower pressure and cleanliness. Your comments are important to us, and we will address these areas to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to improve your stay, please don't hesitate to let us know.

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 28, 2024
Hi Abraham,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were great. Clean and comfortable hotel.
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 27, 2024
Dear Shelley,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

10/10 Excellent

Stephanie

Traveled with group
Liked: Amenities, property conditions & facilities
Great location and hotel
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 24, 2024
Thank you for your 5 star review. We are so glad to hear that you found the hotel to be in a great location. We hope to have you stay with us again soon.

10/10 Excellent

Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Lobby was clean and welcoming.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 24, 2024
Thank you so much for your 5 star review. We are so glad you had a great experience with our super friendly staff and found the lobby to be so welcoming. We hope to have the opportunity to serve you again.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful quiet stay in our upgraded room. Staff was friendly and helpful and the breakfast buffet was fabulous! We'll be back in May and hope that we get the same room.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 14, 2024
Thank you so much for your 5 star review. We are so glad to hear that you enjoyed your stay with us and the fabulous breakfast buffet. We hope to have you stay with us again soon.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice for our 1 night stay. Buffet breakfast was not the greatest so I suggest going elsewhere, but other than that every else was awesome.
Stayed 1 night in Nov 2023
Response from Team Crowne Plaza on Mar 13, 2024
Hi Amanda,We're glad to hear that you had a pleasant one-night stay with us! Thank you for your feedback regarding the buffet breakfast—we'll certainly take it into consideration for improvement. It's great to know that everything else about your experience was enjoyable. We hope to welcome you back for another great stay in the future!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities
#
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 13, 2024
Dear Nancy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was just in town for the night, room and service was great, night life was interesting
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 12, 2024
Dear Brian,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.

10/10 Excellent

Christopher

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff all throughout the property. Clean and well-maintained facilities.
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 12, 2024
Dear Christopher,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.

10/10 Excellent

Patricia, Innisfil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and very helpful with issues. We had a problem with our breakfast vouchers not showing in their system. They quickly took care of it when I showed them my email confirmation. There’s not much more you can ask for.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 22, 2024
Thank you so much for your 5 star review. I am so glad to hear that our front desk team was able to resolve the issue you had with the breakfast coupons. We hope to have you stay with us again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 9, 2024
Thank you so much for your 5 star review. We are so glad to hear that you enjoyed your stay with us and hope to have you stay with us again soon.

10/10 Excellent

Mario

Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 27, 2024
Dear Mario,Thank you for your 5star review. We look forward to welcoming you back.

8/10 Good

cheryl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many bars and restaurants
Stayed 1 night in Mar 2024
Response from Team Crowne Plaza on Mar 6, 2024
Dear Cheryl,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.

10/10 Excellent

Casey

Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 24, 2024
Thank you so much for your 5 star review. We hope to have you stay with us again soon.

6/10 Okay

Laurie, Ottawa

Traveled with partner
Liked: Staff & service, amenities
Our toilet was plugged upon arrival called front desk they sent maintenance right away he plunged toilet seemed all good later that evening when we returned used washroom again and was plugged again maintenance person was gone for the night as it was after midnight they did offer to switch us rooms but being so late didn’t feel like moving we asked for a plunger and they brought one and we plunged ourselves it would fix but then would be blocked again another flush later (this was just after a number 1 with minimal paper use every time) so clearly a deeper plumbing problem this room was having. Many homeless people in the neighbourhood made it feel not safe
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 4, 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered!It's our priority to exceed each guest’s expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future.

10/10 Excellent

Steve

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed and pillows were comfy. No bathroom fan though, barhroom steamed up really quick during shower.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on Mar 4, 2024
Thank you so much for your 5 star review. we hope to have the opportunity to serve you again

8/10 Good

Jawahar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Mar 4, 2024
Thank you so much for your 4 star review. we hope to have you stay with us again soon

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Mar 4, 2024
Thank you so much for your 5 star review. We are so glad that you enjoyed your stay with us and hope to have you stay with us again soon.

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It was short but perfect for what we needed.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 26, 2024
Thank you for your 4 star review. We are so glad to hear that you enjoyed your stay with us. We hope to have you stay with us again soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible front desk staff!
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 21, 2024
Dear Carolyn,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 21, 2024
Dear Lynn,Than you for your review. We look forward to welcoming you back.

2/10 Terrible

Ben

Disliked: Amenities
I believe there was a bunch of people staying for a dance competition and kids were runniing up and down the halls until 1am. Hotel didn't seem to care to stop this. Was extremely tired for my business meeting the nest morning.
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 15, 2024
Dear Ben,We apologize for the disruption caused by the activity of other guests during your stay. Your comfort is important to us, and we regret any inconvenience it may have caused, especially before your business meeting. We'll address this issue internally to ensure a more peaceful environment for our guests in the future.

10/10 Excellent

Giovanna

Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Mar 22, 2024
Thank you so much for your 5 star review. We are so glad that you enjoyed your stay with us and hope to have you stay with us again soon.

10/10 Excellent

Quatoyiah

Great stay, super kind staff. Would come again!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 9, 2024
We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener-Waterloo area

10/10 Excellent

Maddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on Feb 9, 2024
Thank you so much for your 5 star review. We are so glad to hear that you enjoyed your stay with us and hope to have you stay with us again soon

10/10 Excellent

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pretty great experience. Hotel staff were very friendly and even called up to our room to ask how we were settling in. The Aqua Lounge restaurant was a highlight for us. Friendly servers and the nachos were good at night. Had the buffet breakfast in the morning and it was about all you could ask for. Fresh fruit and all the other usual breakfast items. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Jesse,We're thrilled to hear that you had a great experience during your stay! It's wonderful that our friendly staff went the extra mile by checking in on your comfort. We're delighted the Aqua Lounge restaurant, with its friendly servers and delicious nachos, stood out for you. Your appreciation for the buffet breakfast and its variety, including fresh fruit, is fantastic to hear. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Okay

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids hockey team on our floor. No parental control and no sogn of management to deal with the situation. Running up and down in the hallways none stop. Bright side. Breakfast was amazing. Highly recommend getting the breakfast which was an additional price but worth it.
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Sandy,Thank you for sharing your feedback with us. We apologize for any disturbance caused by the kids' hockey team, and we regret the apparent lack of management intervention. On a positive note, we're delighted that you enjoyed the amazing breakfast, and we appreciate your recommendation. We will address the concerns raised to ensure a more pleasant and well-managed environment for our guests in the future.

8/10 Good

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size. The beds were comfortable. Front desk staff were pleasant.
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Kathy,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay - staff was very friendly and helpful
Stayed 2 nights in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Jessica,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Property conditions & facilities
The room did not have a shower door.
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Dear Andrea,We apologize for any inconvenience regarding the absence of a shower door in your room. Your feedback is valuable, and we are in the process of installing the shower doors to enhance the overall experience for our guests. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.

6/10 Okay

Jennifer

Traveled with partner
Liked: Property conditions & facilities
Noisy night, poor sleep due to neighbouring rooms full of noisy guests! I had specifically requested a room in a quieter location!
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Hi Jennifer,We sincerely apologize for the disturbance caused by noisy neighbors during your stay. We regret that it impacted the quality of your sleep, especially when you had specifically requested a quieter location. Your feedback is crucial, and we will take immediate measures to address this issue to ensure a more restful experience for our guests in the future.

10/10 Excellent

Gina

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Crowne Plaza on Feb 5, 2024
Hi Gina,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s pretty good.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on Feb 3, 2024
Thank you so much for your 4 star review. We are so glad that you enjoyed your stay with us and hope to have you stay with us again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Feb 1, 2024
Dear Sara,Thank you for your 5star review. We look forward to welcoming you back in near future.

6/10 Okay

Barbara

Traveled with group
Liked: Staff & service, property conditions & facilities
People beside me partying late in the night. Besides that all was good.
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Feb 1, 2024
Dear Barbara,Thank you for your feedback. We're delighted to hear that overall, you had a positive experience and we apologize for any inconvenience caused by neighboring guests. We'll address this matter to ensure a more restful stay in the future.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some areas a bit old and tired But mostly good!
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Jan 21, 2024
Dear Sharon,Thank you for your feedback. We appreciate your honesty and acknowledge your observations about certain areas showing signs of aging. We're pleased to hear that, overall, you had a good experience. Your insights are valuable, and we'll use them to continuously improve our guest experience. We look forward to welcoming you back for an even better stay in the future.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Feb 8, 2024
Dear Robert,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon

10/10 Excellent

Camron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to crabbys and concert venue and others
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Jan 17, 2024
Dear Camron,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Jan 9, 2024
Dear Andrew,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great timr
Stayed 2 nights in Jan 2024
Response from Team Crowne Plaza on Jan 9, 2024
Dear Samantha,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Amazing people! Definitely going back!
Stayed 1 night in Jan 2024
Response from Team Crowne Plaza on Jan 9, 2024
Dear Zachery,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon

8/10 Good

Teodora

Traveled with family
We’ve booked the hotel for location - great, central and the swimming pool - but the water was cold and there were no change rooms. Not a major issue… but not too practical with small kids.
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on Jan 7, 2024
We appreciate your feedback and will follow up with the concerned department. Kindly note that we do have change rooms available on the lower level of the hotel. We hope to have the opportunity to serve you again.

10/10 Excellent

Shayal

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room. Quick check in.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on Jan 7, 2024
We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener-Waterloo area.

8/10 Good

Jessica

Stayed 1 night in Dec 2023
Response from Team Crowne Plaza on Feb 1, 2024
Dear Jessica,Thank you for your review. We look forward to welcoming you back in near future.

10/10 Excellent

Kim

Traveled with partner
Stayed 1 night in Dec 2023
Response from Team Crowne Plaza on Jan 1, 2024
Dear Kim,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo areaWish you a Happy New Year!

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Crowne Plaza on Jan 2, 2024
Dear Guest,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon.

10/10 Excellent

Tony

Stayed 1 night in Dec 2023
Response from Team Crowne Plaza on Jan 21, 2024
Dear tony,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Team Crowne Plaza on Jan 21, 2024
Hi Rebecca,We are so excited to see that you had such a wonderful stay with us recently.We are extremely grateful and appreciate you taking a moment out of your busy day to leave this exceptional review.We hope and look forward to seeing you again very soon when you are in the Kitchener- Waterloo area.Safe travels

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from Team Crowne Plaza on Dec 31, 2023
Dear Guest,Thank you for your 5star review. We look forward to welcoming you back in near future.