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Reviews of Kitchener Inn & Suites

2.5 out of 5
Kitchener Inn & Suites
4355 King Street E, Kitchener, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 571 out of 1363 reviews" "
Rating 8 - Good. 411 out of 1363 reviews" "
Rating 6 - Okay. 203 out of 1363 reviews" "
Rating 4 - Poor. 98 out of 1363 reviews" "
Rating 2 - Terrible. 80 out of 1363 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Business traveler
Liked: Cleanliness, amenities
Room was very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

fast easy and convenient
Stayed 3 nights in Apr 2024

6/10 Okay

Rosie

Traveled with family
Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Thanks Rosie we look forward to being better for you next time.

10/10 Excellent

Kirsten

Great!
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Thanks so much Kirsten. We are so glad that you enjoyed your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff, great continental breakfast and close to the auditorium.
Stayed 2 nights in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Our breakfast is a big hit since the addition of the waffle station. Thanks for the feedback Karen.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Thanks for your kind rating. We appreciate your support.

6/10 Okay

Dan

Business traveler
Liked: Staff & service
TV reception was intermittent at times. Heat pump/furnace system required servicing, dirty and blew air no adjustment.
Stayed 5 nights in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
So sorry for your troubles Dan. We wish you would have contacted us during your room difficulties. We our reviewing our maintenance procedures and look forward to improving your experience.

10/10 Excellent

Sukhdev

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Thank you Sukhdev. We appreciate you taking the time topost your review

10/10 Excellent

Jennifer

Checkin was easy, staff friendly, room was a good size, very clean and modern. The lobby and decor was modern and appealing. Free breakfast was great! Lots of space for people. The little kitchenette space was very functional and there was good closet space. Washroom was a good size, clean, and updated. Bed was very comfortable and linens good quality. Furniture modern and clean. Definitely will stay here again and would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
Wow! Thank you for the comprehensive and positive response Jennifer. We are so glad you enjoyed your stay.

8/10 Good

Aaron, Hillsdale

Stayed 1 night in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
We look forward to attaining perfection on your next stay. We appreciate your feedback Aaron.

8/10 Good

Onome

Disliked: Cleanliness, amenities, property conditions & facilities
No good food and poor food management, staff don’t clean room on time
Stayed 4 nights in Apr 2024
Response from Front Desk Reservations on Apr 16, 2024
We are sorry that your stay did not meet your expectations. We are reviewing department guidelines in the areas of your concern.Thanks for the good rating.

8/10 Good

Sherryl

Traveled with family
Liked: Cleanliness, property conditions & facilities
I didn't like the orientation of room,upon entry bed was on right side of room.I prefer bed on the left side. Did not care for "omelets"not everyone enjoys onions & peppers in their eggs,cheese on the other hand would be great.Bacon to sausage ratio was good. Wasn't impressed with items getting low and not being tended to in a timely manner.All ice makers were out of order.
Stayed 4 nights in Apr 2024
Response from Front Desk Reservations on Apr 15, 2024
On your next stay Sheryl we will definitely try to get your bed on the left side.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness
Under construction. Wish i knew this in advance. Also waiting for my 100.00 deposit to be refunded.
Stayed 2 nights in Apr 2024
Response from Chad on Apr 8, 2024
Thank you Stephen for taking the time to share your valued feedback with us. We hope to see you again soon. All the best!

10/10 Excellent

Tom

Liked: Property conditions & facilities
Fresh and clean
Stayed 1 night in Apr 2024
Response from Chad on Apr 2, 2024
Thank you Tom for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Brian Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and the hotel itself has been newly renovated. The rooms were spacious and clean. Free breakfast was also very nice.
Stayed 1 night in Mar 2024
Response from Chad on Apr 2, 2024
Thank you Brian for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with this hotel. It was perfect and we would definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Chad on Apr 2, 2024
Thank you Tracy for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Breakfast very basic, eggs not very good. Under renos and we lost water in the am for 30 minutes due to accidental cut off water pipe...
Stayed 1 night in Mar 2024
Response from Chad on Apr 2, 2024
Thank you Edward for sharing your valued feedback. We hope to see you again soon. All the best

8/10 Good

April

Business traveler
Liked: Cleanliness, property conditions & facilities
Renovated rooms are very well appointed and spotlessly clean. Very comfortable bed and good desk area and reliable wifi for working. Convenient free parking. Eggs on breakfast buffet were inedible. Very dry and crumbly. Thankfully the rest of the buffet and coffee selection was very good.
Stayed 1 night in Mar 2024
Response from Chad on Apr 2, 2024
Thank you April for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on Apr 2, 2024
Thank you Terry for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Sherryl

Traveled with family
Liked: Cleanliness, staff & service
Renovations are going well,room was beautiful. Ice maker was not working on my floor,again. This was my second stay,both times ice maker was out of order...it's the little things. Bacon three of four breakfasts,thank you for that. All in all a good stay.
Stayed 4 nights in Mar 2024
Response from Chad on Apr 2, 2024
Thank you Sherryl for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

David Keith

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Under renovation but will still return
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you David for your positive and valued feedback. We look forward to having you back again soon. Take care

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Dan Clarke on Mar 26, 2024
We are sorry that you did not find your stay completely satisfying. Please contact me directly before booking again.

10/10 Excellent

Kerry

Traveled with family
Liked: Amenities, property conditions & facilities
Staff were great, recent renos make it a convenient, nice place to stay.
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you so much Kerry for sharing your valued words with us. I will be sure to pass along your review to all staff. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on Mar 25, 2024
Thank you Barbara for sharing your valued feedback with us. We look forward to seeing you again soon. All the best!

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed a few times here. Rooms are clean and have everything you need for an overnight stay. Plenty of restaurants in the area within walking distance, and lots of free parking. Breakfast is great too!
Stayed 1 night in Dec 2023
Response from Chad on Mar 21, 2024
Thank you Angela for being a loyal patron and for sharing your valued feedback. We look forward to hosting you again soon. Take care!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovations,
Stayed 1 night in Mar 2024
Response from Chad on Mar 20, 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Hotel is very clean and spotless the staff is always very friendly and accommodating!!! We have stayed here many times always enjoy our stay!!!!
Stayed 1 night in Mar 2024
Response from Chad on Mar 19, 2024
Thank you Doug for your amazing feedback. I will be happy to share this review to all staff members. Thank you for choosing the Kitchener Inn & Suites, we look forward to seeing you again soon. Take care

8/10 Good

ROBIN

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chad on Mar 20, 2024
Thank you Robin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated and the bed was very comfortable. The washroom was clean and was beautifully designed. The dining area was beautiful and the food options were great. Good breakfast! I would stay there again and I would highly recommend the hotel to others.
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Jayne for taking the time to share your valued feedback on our newly renovated rooms. We look forward to hosting you again soon. All the best!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average and the coffee was not good
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Brad for sharing your feedback with us. We hope to see you again soon. Take care

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovation. Stayed on the 6th floor. The room was beautiful. It was just opened up 2 weeks ago. Very modern, very nice. Still under construction as they fix up the rest of the hotel and the kinks, but great value for the money!
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Cheryl for sharing your amazing feedback on our newly renovated rooms. We look forward to hosting you again soon. Take care

6/10 Okay

Suzanne

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Suzanne for taking the time to share your feedback with us. We hope you'll give us another chance in the future. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They are in the process of renovating which caused us some issues. The staff was great/responsive.
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Andrea for taking the time to share your valued feedback with us. We hope you'll visit again, especially after the renovations are complete. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

6/10 Okay

Ken

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
A bit tired and worn
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you Ken for sharing your feedback with us. We are currently undergoing renovations and welcome you back to experience the difference first hand. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Staff is very professional and accommodating. My stay was during construction that had no impact to my stay. The people working here are long term and genuinely care about your experience. I stay here on average 6x per year for that last 4 years for work. It is well priced. I drive out of my way to stay here (15 km) despite my factory is 300m away from St. Jacob’s market…
Stayed 1 night in Mar 2024
Response from Chad on Mar 18, 2024
Thank you David for your continued business and valued feedback. We look forward to seeing you again soon. Take care

4/10 Poor

Delynn

Traveled with family
Toilet wouldn’t flush only way to get it flashed was to take the lid off and put your hand in the back of the toilet And lift on the leaver in the water… the bathroom door would not close at all and I stood in 6 inches of water when having a shower.. if I knew they were doing Reno’s I wouldn’t of booked it.. I do not get away very often and for me to pay $150 for a room and not be able to relax or use a working bathroom was very upsetting.
Stayed 1 night in Mar 2024
Response from Chad on Mar 14, 2024
First off, I would like to take this opportunity to apologize for not meeting your expectations during your stay with us. We hope you'll give us another chance to prove our true standard. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here each time we visit Kitchener. It is near the 401 and far enough out of downtown. The place is getting renovated. We happened to get a renoed room on the 6th floor. Clean new edges about the room and the fridge/coffee is now off in a side nook. BIG TV and new pillow tops, what else do you need. One drawback for us was the tub. (we hope for walk ins…). Lastly friendly staff, some who have been there for all our visits.
Stayed 1 night in Mar 2024
Response from Chad on Mar 14, 2024
Thank you Martin for sharing your kind words. We look forward to your continued business. All the best!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy with the staff very friendly.
Stayed 1 night in Mar 2024
Response from Chad on Mar 12, 2024
Thank you Dan for sharing your valued feedback with us. We look forward to hosting you again soon. All the best!

10/10 Excellent

Hiteshwar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on Mar 12, 2024
Thank you Hiteshwar for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Salvatore

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk Reservations on Mar 7, 2024
Thank you, Salvatore, for taking the time to rate us. We hope we can attain perfection for you on your next visit.

10/10 Excellent

Nazmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Chad on Mar 5, 2024
Thank you Nazmina for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Tania

Liked: Cleanliness, staff & service
Beds are super uncomfortable and the pillows are awful. They feel like they’ve disintegrated over time. They feel ancient. No covers on them. The rest is fine but even though parts of the hotel is under construction the bedding should still be hotel grade and it is so far from that.
Stayed 1 night in Mar 2024
Response from Chad on Mar 4, 2024
Thank you Tania for taking the time to share your valued feedback with us. Without it, we cannot learn nor grow. We hope to see you again, especially after the complete conversion of our property. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best!

10/10 Excellent

Frank

Stayed 2 nights in Feb 2024
Response from Chad on Mar 5, 2024
Thank you Frank for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Cheryl-Lynn

Nice place and good location. Under Renos so did expect some disarray. Room was clean and bed was comfortable. 10 mins to International airport.
Stayed 1 night in Mar 2024
Response from Chad on Mar 5, 2024
Thank you Cheryl-Lynn for taking the time to share your feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

James

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a tired hotel - they are renovating. The heating system is so noisy it's hard to sleep. It ran all night but we froze. There were only two choices. Freeze or roast. The restaurant breakfast is just plain awful. Burnt eggs. I do want to stress that that the staff were really nice.
Stayed 1 night in Mar 2024
Response from Chad on Mar 4, 2024
Thank you James for sharing your valued feedback with us. We hope to see you return soon. We think you will be happy with our new look. Take care

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities
Unfortunately, the hotel is undergoing renovation so the workers start 8-5 which’s really inconvenient, otherwise everything is perfect.
Stayed 1 night in Feb 2024
Response from Chad on Feb 29, 2024
Thank you Mohamed for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Clem

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the room was fine. We arrived for the breakfast 1/2 hour before it finished and the selections were mostly depleted.
Stayed 1 night in Feb 2024
Response from Chad on Feb 29, 2024
Thank you Clem for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Michel, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only think will be a better breakfeast
Stayed 2 nights in Feb 2024
Response from Chad on Feb 28, 2024
Thank you Michel for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern updated renovations. Great HD tv. Wonderful front desk staff.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 27, 2024
Thanks so much for the feedback Timothy. We look forward to you next stay.

10/10 Excellent

Suadad, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is excellent ! extremely clean and new looking, room is very specious, and you have everything you need in it. staff is very friendly. it is by far the best hotel I've ever experienced.
Stayed 1 night in Feb 2024
Response from Front Desk Reservations on Feb 27, 2024
Thanks so much Suadad for the great review. We are glad that you appreciated our new rooms. See you again soon.