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Reviews of Q Hotel Maria Theresia

4 out of 5
Q Hotel Maria Theresia
Bichlstrasse 15, Kitzbuehel, Tirol

Reviews

8.4

Very Good

Rating 10 - Excellent. 116 out of 282 reviews" "
Rating 8 - Good. 109 out of 282 reviews" "
Rating 6 - Okay. 43 out of 282 reviews" "
Rating 4 - Poor. 9 out of 282 reviews" "
Rating 2 - Terrible. 5 out of 282 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service
It was very central for our ski trip. Staff were friendly and hotel was really nicely designed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gretell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautiful place and the staff is wonderful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Milan, Bettendorf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Your Q Team on Oct 13, 2023
Thank you

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Great value for money
Stayed 1 night in Apr 2023
Response from Your Q Team on Jun 5, 2023
Thank you! We hope to welcome you again!

4/10 Poor

seif, clovis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
in the center of town
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Stayed 1 night in Jul 2022
Response from Your Q Team on Jul 30, 2022
Thank you

10/10 Excellent

Joachim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Kitzbuehel Center hotel
Great location next to Hahnenkamm Bahn and City Center pedestrian zone. Comfortable rooms. Very cozy bar area
Stayed 7 nights in Dec 2021
Response from Your Q Team on Jan 26, 2022
Thank you! Hope to see you soon again!

10/10 Excellent

ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice staff, excellent service, very comfortable
Stayed 4 nights in Feb 2020
Response from Q Hotel on Mar 28, 2020
Thank you! Hope to see you soon again!

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from Your Q Hotel on Mar 28, 2020
Thank you! Hope to see you again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Theresa was wonderful
Amazing service, the sauna room is amazing, great buffet breakfast, and amazing location. Also love it's quirky decor. Loved it!
Stayed 3 nights in Nov 2019
Response from Q Hotel on Nov 17, 2019
Thank you!

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous! Property was in very good condition and the location was great
Stayed 2 nights in Oct 2019
Response from Q Hotel on Nov 17, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Q Team on Aug 29, 2019
Herzlichen Dank - wir freuen uns auf ein Wiedersehen!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Kitzbühel
Only stayed the one night in this hotel as a stopover on the way from Salzburg to Innsbruck. Took the train to Kitzbühel Hahnekamn station - the hotel is not far from there. Happy with everything although would have preferred that breakfast was option, not inclusive in the price. Nevertheless breakfast was good and plentiful.
Stayed 1 night in Jul 2019
Response from Your Q Team on Aug 16, 2019
Thank you!

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Your Q Team on Aug 16, 2019
Thank you!

8/10 Good

Tim

Liked: Cleanliness, staff & service, room comfort
Hotel full of character... great location
Stayed 4 nights in Apr 2019
Response from Q Team on Apr 29, 2019
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 4 nights in Apr 2019
Response from Q Hotel on Apr 11, 2019
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Q Hotel on Apr 11, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Q Hotel on Mar 8, 2019
Thank you!

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice for Couples and Friends
Perfect for a long weekend with couples and friends.
Stayed 4 nights in Feb 2019
Response from Q Team on Mar 5, 2019
Thank you!

2/10 Terrible

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hotel was clean and conveniently located in the town. However one member of the hotel team was continually rude, made my family feel unwelcome and upset my daughter. This was discussed with the hotel manager who was unhelpful. We ended up avoiding all the hotel facilities and eating/drinking and relaxing elsewhere. I would not recommend this hotel for families.
Stayed 7 nights in Feb 2019
Response from Q Team on Mar 5, 2019
thank you very much for your feedback. We´re glad to hear, that you liked our bar & lobby. Unfortunately there was a circumstance during your stay, which wasn´t exactly the way you described it. After the first evening we had a complaint because of the noisy children in the dining room and the lobby/bar. Our hostess kindly talked to your group regarding this complaint. After the second evening there were unfortunately more complaints regarding the noise. After we tried to talk to your group regarding that at the reception, one of the ladies refused to talk to us and got one of the gentlemen with “they are starting again because of the children”. We were then told that your group was on holiday and that the children will do what they want to do. However, it is not true that one of the ladies was attacked verbally by our hostess without any reason. After a group of ladies wanted to leave the bar without paying/signing the bill, our hostess asked them to sign it and that´s when one of the ladies began insulting our hostess badly. That´s when the gentlemen of the group returned to the hotel and started arguing with our reception staff and the hostess. Over all, this was a chaotic situation with our hostess being insulted over and over again in front of other guests. All our other guests present couldn´t help but feel sorry for the way our hostess was treated. Other guests were leaving the bar because of this situation. One of the ladies told our hostess that her behaviour was disgusting – that´s when she answered (after being insulted for several minutes) “not as disgusting as yours” – that´s it. She hasn´t approached the ladies sitting in the bar just telling them that the children and them were disgusting – this is simply not true! We have cancelled and refunded the halfboard option for the entire group for the remaining nights.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - I will be back again.
Stayed a few days with my two children (11 & 14). Got the train there, the hotel was in a perfect location - just a short walk from the station. Nice and quiet too. Skiing was just as handy. I will be back.
Stayed 4 nights in Feb 2019
Response from Your Q Team on Feb 27, 2019
Thank you°

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect?
Really nice hotel, no complaint whatsoever, the staff is extremely friendly and helpful. Only small comment I would make is the beds are not extremely comfortable (especially the pillows) :P but for a ski holiday that’s enough
Stayed 2 nights in Feb 2019
Response from Your Q Team on Feb 27, 2019
Thank you!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok
Good common / bar areas. Great service and friendly staff Ok breakfast Excellent location - close to centre and 10 minutes walk from lifts Rooms were in average condition but definitely not 4-star. Bed was terrible, mattress was with holes and squeaking at minimal movement. Noisy all around - got woken up in middle of the night by neighbours flushing the toilet! Appreciate high season but rates were disproportionate for what you get
Stayed 4 nights in Feb 2019
Response from q on Feb 27, 2019
q

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Q Team on Feb 4, 2019
Danke

10/10 Excellent

Thomas, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here several times and it never disappoints. Outstanding location, staff and breakfast. The room is nothing fancy, but it is clean and large. Can't wait to return.
Stayed 3 nights in Dec 2018
Response from Q Team on Jan 23, 2019
Thank you! We hope to welcome you again soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel in Kitzbuehel. The staff was very friendly and helpful. We were fortunate to have a balcony room that overlooked the mountains. We couldn't get enough of that amazing view. Close walking distance to everything. We really enjoyed our stay here and cant wait to go back again.
Stayed 2 nights in Dec 2018
Response from Q Hotel on Dec 27, 2018
Thank you!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Theresia
Friendly staff. Great lounge area. Delicious breakfast. My only suggestion would be a self in bathroom for toiletries would be helpful
Stayed 2 nights in Dec 2018
Response from Q Hotel on Dec 27, 2018
Thank you!

10/10 Excellent

Clara, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended. Great location. Lovely ambiance.
Stayed 2 nights in Nov 2018
Response from Q Hotel on Nov 28, 2018
Thank you!

2/10 Terrible

Brian

Liked: Cleanliness
Q Hotel Maria Theresa, Kitzbuehel, Austria.
The WiFi did not work in rooms or Public areas in spite of complaints nothing was done to rectify problem. I tried to run a Speed Test but the App could not connect to Server - lack of signal. Hotel refused to give any credit for non availability. Hotel charged 15 Euoros per night parking when we was not in garage but on the street. They refused to remove charge then, took money from our my credit card WITHOUT MY CONSENT. The breakfast was very good.
Stayed 2 nights in Oct 2018
Response from Q Team on Oct 28, 2018
Mr "Brian", as you mentioned, that it seemed like the internet wasn´t working in your room, we moved you to another room (we even upgraded you free of charge into a higher room category) where you tested it beforehand and it was fine according to your own feedback at the reception. Later that day, it suddenly wasn´t working anymore (according to you). As you have tested it before and it worked, there might be an issue with your device! We tested it with several of our own devices, and it obviously worked. You have left your car infront of the hotel, where you weren´t allowed to park at all (our staff informed you about that upon check-in), as it is reserved for arrival and departure only - you weren´t parking on the streets at all! We kindly asked you several times to move the car, which you obviously refused in a very rude way. You were blocking the arrival/departure zone infront of the hotel for 3 straight days, which caused a lot of problems for arriving and departing guests, as they had no space to put their cars where they were supposed to be to load and unload them....not to mention, that this area is a security area for ambulances, police and fire-fighters cars. Best Regards from Kitzbühel, the Q! Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitzbuhel Gold
This is one of the best hotels we have stayed in, not only in Kitzbuhel but Austria in general. Staff are amazing, the view fantastic and service excemplerary. Breakfast is superb with both hot and cold options. If you want to be in the centre of town in a grteat hotel this is the place
Stayed 7 nights in Oct 2018
Response from Q Hotel on Oct 11, 2018
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located. Excellent spa facilities but unfortunately no pool. Can use pool in sister hotel but is 20 min away.
Stayed 3 nights in Sep 2018
Response from Your Q Hotel on Sep 19, 2018
Thank you

8/10 Good

Linda, Heptonstall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town centre
Lovely hotel, fantastic breakfast, helpful staff. Nice bar area
Stayed 4 nights in Aug 2018
Response from Q Hotel Maria Theresia on Sep 5, 2018
We hope to see you again soon!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning customer stop 5 euro tour!
I have stayed here in the past as I love Kitzbhuel, however the last time was 6years ago. The last time myself and our group were sad to say things had slipped. However when going back this summer with my wife I wanted to take her here because of previous good times. We were definitely not disappointed. I'm sure refurb work has been done to the bedrooms since I was last there. The hotel is in a lovely location right by the old town, was looking lovely inside and out and our welcome was great. We had even been given an upgrade with a view over the Hannenkahm. I will return in the future when back here to ski.
Stayed 2 nights in Jun 2018
Response from Q Hotel Maria Theresia on Jul 4, 2018
Thank you! We are very happy to welcome you in the winter time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed here a few times. Everything about the hotel is excellent. Great location, breakfast, spa, staff. Rooms are basic, but very comfortable and clean and bathrooms are modern.
Stayed 1 night in May 2018
Response from Q Hotel Maria Theresia Team on Jun 22, 2018
Thank you!

10/10 Excellent

Ed, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We love this hotel. It had great rooms and the lounge bar was wonderfully relaxing. The staff were very helpful, pointing out the ski hire arrangements and local restaurants.
Stayed 4 nights in Dec 2017
Response from Q Team on May 29, 2018
Thank you for your compliment! We hope to see you soon again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Centre location
Thoroughly enjoyed our stay. Good food and very good facilities.
Stayed 5 nights in May 2018
Response from Q Hotel on May 29, 2018
Thank you! We hope to see you again!

8/10 Good

Verified traveler

Liked: Staff & service
Noise
Amazing hotel let down by Paper thin walls and unfortunate neighbour who threatened us for being too noisey (before 10pm). Young group of nutters very loud at 1-2am on other side. Hotel moved us to another room which was excellent service. If doors were thicker and heavier, and especially for the inter connecting rooms (expected for 4 *) then we’d have no complaints. Don’t expect a peaceful noiseless stay. Interior design, ground floor and bar staff, location, breakfast were all excellent.
Stayed 7 nights in Mar 2018
Response from Q Hotel on Mar 24, 2018
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in town and walking distance to the gondola. Car park also available
Stayed 3 nights in Feb 2018
Response from QHotel on Mar 24, 2018
Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable experience They must however improve the wifi in rooms
Stayed 4 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointed
Bar and steam room worthy of 4 star rating. Bedrooms absolutely not. 3 star at best. Breakfast good although limited hot selection. Evening meals not so good. Watch out if they try and charge for tap water to your table in the evening. Some great service but also some awful service. One guy on the reception desk’s general attitude could be summed up as “the customer is always wrong”.
Stayed 8 nights in Jan 2018

6/10 Okay

maribel

Liked: Staff & service
Two star hotel/ no good Management
Hi there, the girl front the Front Desk was helpful given some direction on the Village Resort, wich is small no way to get lost or finding the places. Was so disappointed because one day the maid did not clean our room, went too complaint and the answer was because I didn't put the tag on the door to make the room!!! also they did not replenish the toiletries!!! Have to keep telling the maid need a extra towel because we were two adults and one child. For the price I paid at least on this season the management should be on fallowing up everything is good on the rooms!!! No complimentary bottle of water, never I will come back to this kind of Hotel After paying so much money for the staying not worth it I won't recommend to not one. Sincerely Maribel O Forgive any possible misspelling
Stayed 4 nights in Dec 2017
Response from Your Q team on Feb 4, 2018
Dear Mrs. Maribal! Thank you for your Respons! We are so sorry, that your stay was not as your wishes! We talk to our Housekeeping and it was not normal. We hope, that you stay again in our Hotel and we can show you, what is normal in our Hotel! Best regards

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good in every way. Very clean and breakfast good.
Stayed 3 nights in Dec 2017
Response from Your Q Team on Feb 6, 2018
Thank you for your Respons! We hope to see you again! Best regards

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The Maria Theresia was a nice hotel in a good location. Very convenient for the centre of Kitzbuhel.
Stayed 2 nights in Dec 2017
Response from Your Q Team on Feb 4, 2018
Thank you! We hope to see you soon again!

8/10 Good

Brian, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to ski lift and Xmas market
We enjoyed our stay at the Maria Theresa. The staff was extremely helpful in helping us find our way about town. The location was very convenient to the town center and the gondola. The room was adequate especially the large bathroom with heated floor. The biggest shortcoming were the paper thin walls between rooms which carried a lot of noise.
Stayed 2 nights in Nov 2017

10/10 Excellent

Roger, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely position in the town
Great staff, helpful in every way. Lovely looking hotel, inside and out. Great bar and saunas and steam rooms.
Stayed 6 nights in Jun 2017
Response from The Q Team on Jul 15, 2017
Dear Roger! Thank you for your Feedback! Our Team hope to see you soon again! Best regards from the sunny side of the alps

8/10 Good

TTHorts, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and in the centre of town
Ive been going to Kitzbuhel for many, many years but it's the first time I've stayed in this hotel. A very friendly welcom at reception (Tobias was the receptionist). A traditional Austrian hotel. My room 506 was basic but very clean and bright with a Kingsize bed. The hotel is central and it's about an 8 min walk to the main ski lift. Bfst: various cereals, breads, cheeses and ham, etc. Some hot food but that was very basic. I would recommend this hotel.
Response from Team of Q Hotel on Jun 23, 2017
Thank you! We hope to see you again!

8/10 Good

Dom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the centre of town
This hotel is so convenient to everything, and it has the comfiest and cosiest bar area with sofas and a fire and deckchairs outside for sunbathing. Great breakfast buffet too! I won't stay anywhere else in Kitzbuhel!
Response from Q Hotel & Team on Apr 1, 2017
Thank you! We hope to see you soon!

10/10 Excellent

james, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, brilliant location
Well situated in the near centre of town, short walk up to the main ski lift and short walk into the centre of town. Lovely hotel, friendly and helpful staff, nice spa and facilities
Response from The Q Team on Aug 12, 2017
Thank you!