It was a little difficult to find the office to check in, but once there, it went smoothly. The unit was perfect for our needs. It would have been great to take in the amenities of the complex, but we already had a busy schedule! We did take advantage of the pool, which wasn't very impressive due to the design. It wasn't very easy to access and it was very noisy, even when only a few people were using the space. It's a case of having too big of a pool, actually. Also, the don't do regular cleanings and there weren't extra garbage bags in the unit, so that was a bit of a frustration.