Breakfast and dinner served, international cuisine

Reviews of elaya hotel kleve

4 out of 5
elaya hotel kleve
Bensdorpstr 3, Kleve, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 310 reviews" "
Rating 8 - Good. 122 out of 310 reviews" "
Rating 6 - Okay. 39 out of 310 reviews" "
Rating 4 - Poor. 7 out of 310 reviews" "
Rating 2 - Terrible. 5 out of 310 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oladipo

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t ask for more.
Stayed 2 nights in Mar 2024
Response from elaya hotel kleve on Mar 18, 2024
Dear Oladipo, thank you for choosing elaya hotel kleve. We love that you enjoyed your overall stay and appreciate your feedback. We look forward to welcoming you back for another exceptional time with us. Best regards, Isabell from elaya hotel kleve

8/10 Good

Joerg

Response from elaya hotel kleve on Feb 29, 2024
Lieber Joerg, vielen Dank für Ihren Aufenthalt und die herrliche Bewertung mit 4 von 5 Punkten im Anschluss. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und senden beste Grüße. Gern bis bald, Ihre Isabell vom elaya hotel kleve

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from elaya hotel kleve on Feb 29, 2024
Lieber John, herzlichen Dank für den Besuch und die Top-Bewertung im Anschluss. Wir freuen uns, dass wir begeistert haben und hoffen auf ein baldiges Wiedersehen. Viele Grüße, Ihre Isabell vom elaya hotel kleve

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Feeling and looking sad
Stay most years as family in the town but sad to watch it deteriorate as it’s in a great position with some nice views Still have curtains off walls tv not working and reception said they’d sort it but didn’t/couldnt but no communication explanation etc Bars and food around are plentiful locally buffet breakfast has shrunk but nice enough choice
Stayed 2 nights in Nov 2023
Response from elaya hotel kleve on Nov 21, 2023
Dear Lisa, thank you for choosing us during your stay. We are disappointed to learn about your curtains experience and would like to extend our sincere apologies. We appreciate your honest feedback, and we will be following up with appropriate individuals to address these concerns. We hope you will return as we genuinely want to exceed your expectations on your next visit.Best regards, Isabell Peters - Guest Relations

10/10 Excellent

HECTOR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel very well in place. Clean and all its personnel at your disposal when needed. I'll back for sure.
Stayed 2 nights in Nov 2023
Response from elaya hotel kleve on Nov 16, 2023
Dear HECTOR, thank you for choosing elaya hotel kleve and leaving an excellent review. We love that you enjoyed our great, clean hotel and the perfect service. It is our greatest pleasure to provide our guests with a seamless stay, so we are delighted to read your generous remarks about your time with us. We appreciate your business and are already looking forward to your next visit.Best regards, Isabell Peters - Guest Relations

2/10 Terrible

Ahmed

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was right in front of the bed which gives no privacy at all. The receptionists are really rude and unprofessional and unhelpful.
Stayed 3 nights in Jul 2023
Response from elaya hotel kleve on Jul 13, 2023
Dear Ahmed, thank you for choosing to stay with us and we appreciate you sharing your concerns.We are sorry that you did not like the light and open style of the room you chose. Please not that we also offer rooms with a seperate bath room. Our friendly front office staff will be happy to support you in finding your personal best choice. At the same time we are astonished that you describe the receptionists as really rude and unprofessional and unhelpful. Our top priority is excellent service and our goal is to provide relaxing accommodations to every guest.We are disappointed that we did not meet your expectations during your stay and we will discuss your remarks with the team. We hope to have another chance to provide you with the outstanding hospitality that we are known for and that you always deserve.Best regards, Isabell Peters - Guest Relations

8/10 Good

Asteir, Bonn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First time to stay here for a night, and would definitely recommend. The friendly staff informed us on our check-in that it’s live jazz night and it could be a little loud in the evening. But hey, it’s indeed a beautiful “noise” we could enjoy from our balcony. :)
Stayed 1 night in Jun 2023
Response from elaya hotel kleve on Jun 19, 2023
Dear Asteir, thank you for choosing elaya hotel kleve. We love that you enjoyed our friendly staff and this cool live jazz music from you balcony. We appreciate your feedback and look forward to welcoming you back for another exceptional stay.Best regards, Isabell Peters - Guest Relations

10/10 Excellent

Daniel N.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly large space for a hotel in a small European town. Quiet and charming, and very conveniently located for visiting local customers on business.
Stayed 1 night in May 2023
Response from elaya hotel kleve on Jun 13, 2023
Dear Daniel, thank you for taking the time to share your outstanding feedback. It is our greatest pleasure to provide our guests with a seamless stay, so we are delighted to read your generous remarks about your time with us. We appreciate your business and are already looking forward to your next visit. Best regards, Isabell Peters - Guest Relations

8/10 Good

monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from elaya hotel kleve on Jun 13, 2023
Liebe monika, vielen Dank für Ihren Besuch und die schöne Bewertung im Anschluss. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat und sagen gern bald wieder "herzlich willkommen". Herzlich, Isabell Peters - Guest Relations

8/10 Good

Jaap

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nvt
Stayed 1 night in Jan 2023
Response from Rilano on Jan 23, 2023
Lieber Jaap, vielen Dank für Ihren Besuch und die positive Bewertung mit 4 von 5 Punkten. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat. Kommen Sie bitte recht bald wieder. Herzliche Grüße, Isabell Peters - Guest Relations

8/10 Good

lisa

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great staff good value in the middle of refurb
Standard room using Tesco vouchers as before but nets in bad condition numerous holes and tears receptionist Max upgraded us and had lovely room although hotel is being updated there are still elements that need to be addressed for guests Sauna is good needs to be booked an hour in advance but no water provided in bottles by which time it’s too late to go and ask A few extra items in reception as only had one toothbrush left for us but all staff are very efficient and friendly Good prices on food and beverages and Pascal on the bar very happy to make a cocktail he’d never made before Will always go back and look forward to the finished upgrade of Rilano
Stayed 3 nights in Oct 2022
Response from The Rilano Hotel Cleve City on Nov 10, 2022
Dear lisa, thank you for the excellent rating. We love that you had a fantastic stay at The Rilano Hotel Cleve City. We also appreciate knowing you could dedicate some time to enjoy the sauna area.Furthermore, we have taken note of your additional comments regarding our property and will share your feedback with the appropriate individuals as we plan for the future. It was our pleasure having you, and we can't wait for you to come back.Best Regards, Isabell Peters - Guest Relations

10/10 Excellent

Parry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy hotel
We checked in after hours, and that was a little bit tricky. There's no one at reception after 10 o'clock at night, but the people that helped us on the phone were super helpful. There's an underground parking garage that you have to pay for, but it's really nice and convenient. The room was great and spacious And we liked that there was a little fridge as well.
Stayed 1 night in Jun 2022
Response from Rilano on Jun 23, 2022
Dear Parry, thank you for taking the time to post a review. We are glad you had an overall great experience with us. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. It would be an honor to host you again should your travels bring you back to the area. Best Regards, Isabell Peters - Guest Relations

8/10 Good

Humayun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is good. Staff is very good. The room design is somewhat strange they have gone through the effort of making an open plan bathroom which means there is shower cubicle, and toilet cubicle whereas the sink basin is attached to the desk in the room. When you are sharing room with family then this can be extremely awkward. I this this is silly. Secondly there was a £15 charge for parking overnight I wasn’t informed of when booking the room.
Stayed 2 nights in May 2022
Response from Rilano on Jun 23, 2022
Geachte Humayun, bedankt voor het delen van uw feedback met ons. De opmerkingen en suggesties van onze gasten zijn erg belangrijk voor ons. Dankzij mensen zoals u zijn we in staat om de kwaliteit van onze dienstverlening continu te verbeteren. Onze excuses dat de kamer en de personeel in het restaurant niet voldeed aan uw verwachting. Wij hopen dat u een fijne tijd in Cleef heeft gehad. Hartelijke groeten, Isabell Peters - Guest Relations

8/10 Good

Maya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from The Rilano Hotel Cleve City on Oct 4, 2021
Lieber Joseph, vielen Dank für Ihren Besuch und die positive Bewertung mit 8 von 10 Punkten. Wir freuen uns, dass es Ihnen bei uns gefallen hat und begrüßen Sie gern wieder zurück. Herzlich, The Rilano Hotel Cleve City

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2020

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and clean hotel, staff always willing to help and support with a smile. Location is great with Kleve offering plenty of attractions and restaurants within walking distance.
Stayed 2 nights in Aug 2020
Response from The Rilano Hotel Cleve City on Sep 1, 2020
Dear Alex, thank you for your visit and the good review. Hope to see you soon, The Rilano Hotel Cleve City

8/10 Good

Hakam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Rilano Hotel Cleve City on Sep 1, 2020
Lieber Hakam, danke für Ihren Besuch und Ihre Bewertung. Wir freuen uns auf ein Wiedersehen. Beste Grüße, The Rilano Hotel Cleve City

2/10 Terrible

Nazha

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from The Rilano Hotel Cleve City on Sep 1, 2020
Liebe Nazha, danke für Ihren Aufenthalt und die Bewertung hier auf Expedia. Gern würden wir Sie bei einem nächsten Besuch überzeugen und auf konkrete Kritikpunkte eingehen. Gern bis bald, The Rilano Hotel Cleve City

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Rilano Hotel Cleve City on Mar 5, 2020
Lieber Gast, vielen Dank für Ihren Aufenthalt und 8 schöne Punkte hier über expedia. Gern begrüßen wir Sie bald wieder, The Rilano Hotel Cleve City

4/10 Poor

Solomon

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Information on the internet and at the hotel not corresponding. Parking Wifi Breakfast The corridor cover is old and dirty not good for people with allergy
Stayed 3 nights in Dec 2019
Response from The Rilano Hotel Cleve City on Feb 11, 2020
Dear Solomon, thank you for your visit and feedback. While we wish you had a better experience, it is feedback like yours that we can learn from and use to improve. We are sorry for the poor impressions you got about the communication and the cleanliness of the carpet. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are looking forward to welcoming you again. With kind regards, The Rilano Hotel Cleve City

10/10 Excellent

Yetunde

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall. Friendly and helpful staffs
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very comfortable. Great location. Shame the town was closed
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great option for Kleve
Great location and hotel if you're looking for a place in Kleve. We've stayed here before and really enjoyed the hotel, however, this time the room wasn't as clean as one would expect. We had to request someone come in and thoroughly clean the room after we arrived because it had a foul smell. Once they did that, the smell disappeared.
Stayed 2 nights in Sep 2019

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service
Dissatisfied and disappointed
Very disappointed as not had this level of negative experience before at this hotel Upgraded to superior room no coffee machine had to ask for mirror and hairdryer and no housekeeping on two night stay or change of towels even after informing reception and cleaning staff
Stayed 2 nights in Sep 2019
Response from The Rilano Hotel Cleve City on Oct 10, 2019
Dear Lisa, thank you for being our guest and for sharing your comments. We are very sorry for the poor impressions you got this time about your room and the service quality. Please accept our apologize regarding the missing items and service. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience in the future that you have grown fond of before. Best regards, The Rilano Hotel Cleve City

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Always a very pleasant stay - friendly staff and welcoming atmosphere.
Stayed 2 nights in Aug 2019
Response from The Rilano Hotel Cleve City on Sep 2, 2019
Liebe(r) Alex, thank you for being our recent guest and for sharing your great feedback and recommendation. We are glad to hear that you enjoyed your overall stay and we hope to have another opportunity to welcome you back soon. Best regards, The Rilano Hotel Cleve City

10/10 Excellent

MCB0826, Northfield, IL; USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, super clean, comfy & quiet sleep, lovely outdoor terrace along a small canal ... what more can I say. I would gladly stay here again!
Stayed 1 night in Jun 2019
Response from The Rilano Hotel Cleve City on Jul 8, 2019
Dear MCB0826, thank you for choosing to stay at The Rilano Hotel Cleve City and for leaving your great review following your visit. We are delighted to hear that you liked our modern and clean hotel with its lovely sun terrace and that you had enjoyed a quite sleep in one of our comfortable beds. We do look forward to welcoming you back to the Hotel again soon. With kind regards, The Rilano Hotel Cleve City

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern Hotel. Staff are always very friendly and the food is good. Rooms are very clean and large, with very fair mini bar prices.
Stayed 1 night in May 2019
Response from The Rilano Hotel Cleve City on Jul 8, 2019
Dear Anonymous, thank you for choosing to stay at The Rilano Hotel Cleve City and for leaving your great review following your visit. We are thankful for your positive comments and your recommendation, and it is gratifying to know, that you enjoyed our modern hotel and your overall stay. We would be more than happy to welcome you back soon, The Rilano Hotel Cleve City

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice but extremely warm! The AC could not cool the room down! The showers are glass and completely see through to the bed and sleeping area.
Stayed 1 night in Jun 2019
Response from The Rilano Hotel Cleve City on Jul 8, 2019
Dear John, thank you very much for your stay with us and for sending us your feedback. Part of of our moden style is the light and open interior-design of our bathroom-concept with its rainshowers behind glass doors. Of course this is a matter of personal preferences. Please note, that the hotel also features rooms with a separate bathroom. We will be more than happy to support you with your next booking to find your personal best choice. Please do not hesitate to contact our friendly front office staff in case of any questions during your next stay. They will be happy to support you and provide you a comfortable time. With kind regards, The Rilano Hotel Cleve City

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel!
Staying in the Rilano up to 2 times a month I always feel welcome by the friendly persona and professional attitude of all members of staff. I highly recommend this hotel and will continue to regularly use it for both business and personal trips! Please don’t change Rilano Kleve!
Stayed 2 nights in Nov 2018

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel
Stayed here several times. Always enjoyable. Rooms spacious and clean with a huge shower. Good air conditioning and drinks in fridge for 1 Euro each so no rip off. Hotel has a very nice terrace where you can sit and have a drink or a meal. Comfortable sofas with umbrellas for shade. Bbq nights offer a buffet dinner but the restaurant does very good food. Would recommend the Rilano burger. Hotel has its own parking underground, it is a bit pricey at 13 Euro / night but you can park locally for less. All in all a good hotel that I keep returning to.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
There was no one at the front desk when I checked in. The front desk should always be attended. The room had a mechanism that required the key card to be in a slot for the air conditioning to work. So, when I went out for dinner, I came back to a room that was way too hot.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, but the double bed is from 2 small mattresses. Sheets are small too. This is the only negative I can say, everything else was very good.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Stayed here on Many occasions. Clean, great service, and ideal location.
Stayed 1 night in May 2018

10/10 Excellent

Erin, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff, incredible room, and good food. The only thing I didn’t care for was that my bed was two small beds pushed together. So, they would separate in the middle as I slept. Other than that the stay was perfect!!!!
Stayed 4 nights in May 2018

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third visit this year no complaints
Third stay this year as family live in kleve and tried three different rooms all spotlessly clean the budget rooms are high quality but the higher priced rooms include coffee machine Breakfast is available slightly to high price when it's a short walk to lovely cafe/shops much cheaper Sauna is lovely and well worth using
Stayed 1 night in Dec 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

YUPEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice location
Good location, in the central of the Kleve, shopping area and the Kleve train station are within 5 minutes walk. Room is spacious and modern deco, though the shower room is a bit small and water is easily to leak out. Extreamly nice staff and especially the receptionist manager Miss Maryke Van Marrewijk, help me with the 10 nights stay on room request and booking arrangments...etc. Gym is small, breakfast is OK, but the restaurant below is with good vibe and tasty. Free WIFI is not stable. But overall, nice hotel to stay.
Stayed 6 nights in Sep 2017

10/10 Excellent

Maria, G.R Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - nice amenities. Very clean and modern hotel.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel at the bottom of the high street
Good night rest. Modern and relaxing hotel. Relatively new. Outside bar terrace. Clean rooms. What more do you need?
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were delighted with the sophisticated room design. We had a very comfortable stay, and will be back for sure!

10/10 Excellent

Greg Melrose, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern luxury hotel in the city center
Very good location, convenient for everything and any kind of activity in the city. Great professional staff - day and night. Comfort rooms with modern concept of design. Nice beds, hard enough for people with spine problems. Excellent shower. Good parking garage (but expensive!). Only one disadvantage - serious to my mind: paid Internet. In our time it's so obsolete - to pay for Wi-Fi in the hotel! Hotel advertising tells you - it's free. But in reality only 100 MB is free, and after that you have to pay. Usually 100 MB is not sufficient even for email check, so for me it's paid Internet and not free. All other hotels in the city provide real free Wi-Fi.

10/10 Excellent

sarah, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near to all amenities
one of the best welcomes I've ever had when checking in to a hotel. Elena was the most professional and helpful receptionist and at the same time made me feel instantly relaxed. The facilities are excellent, especially the sauna. Breakfast was delicious with a choice for everyone with dietary restrictions. There was no noise to be heard from other rooms due to the soundproofing and the position of the hotel meantbit was a two minute walk to town. Great restaurants and bars in Kleve. Will be staying again

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for city centre
Poor wi if and charged

10/10 Excellent

LA, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close totwon centre of kleve
I stayed here multiple times. Good business hotel. The rooms have a comfortable beds and good shower. OK wifi connection.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Emeka, London

Liked: Cleanliness, property conditions & facilities, room comfort
Experience of my last stay

10/10 Excellent

jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick visit
An excellent hotel. Great value for money. I was only staying for one night. The lady on reception was very helpful in helping me locate Reichswald Forest War Cemetery.