Ratings based on 373 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Dottie from Kentucky

Nice hotel with no bed bugs on the East side.

Posted Apr 7, 2014
Pros: Everything
Cons: A little bigger breakfast area for the food and drinks. Tables were adequate for dining.
Location: Did not venture out much. Did drive 10 minutes away to Pizza Palace for take out and it was delicious!
Staff was very friendly and helpful. Pool area was very nice. Great night of sleep. Beds were comfortable. Shower was awesome. The only thing that stuck out was the smell of smoke in the hallway as we were walking to the room. We had a non-smoking room that was exactly that. The breakfast was very good. I would stay in this hotel again while visiting Knoxville.
4 out of 5
Recommended
for Everyone
by C from Knoxville, TN

overnight stay for swimming

Posted Mar 24, 2014
Pros: Room was clean & comfortable.
Cons: Cigarette smoke smell. I work with smokers and it still was strong to me. Grandson started coughing immediately from stepping off elevator.
Location: Many fast food restaurants in the area. Also sit down dining: Cracker Barrell, Puelos (walking distance), Aubrey's, & Outback.
I took the grandchildren just for a night of swimming. Pool hours were great 7am to 11pm. Hot tub did not look especially clean (water was not clear). Served our purpose for what we were looking for (swimming outing). The breakfast left a lot to be desired though (eggs cold, biscuits dry & hard) Hot Breakfast is one reason I picked the motel & paid the higher price. We were on the 3rd floor and the hallway smelled strongly of cigarette smoke. We took the stairs every time up & down and the mud that was on the steps on Friday was still there on Saturday. The desk people were o.k. but were not come back again friendly. Never asked how our stay was ... if you need anything let us know ... nothing to make you think that they were anything but clerks. They took care of check in & out needs but offered nothing else in the way of conversation (checking in or out). No "customer service" personality. BUT they did allow a late check out; normally 11 but let us postpone till 12.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014 on Hotels.com
4 out of 5
Recommended
by A verified traveler

Comfortable stay

Posted Jan 7, 2014 on Hotels.com
It was comfortable stay with hot breakfast. The breakfast lady was very nice and I liked that breakfast started at 6am so we could hit the road early in the morning.
3 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 2, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2014
Pros: This hotel was conveniently located to the expressway, I felt safe here, and overall it was very clean. For an overnight the price was very good.
Cons: I have paid more and gotten a slightly better breakfast and more welcoming staff.
Location: There are some fast food restaurants and a local chain restaurant within an easy walking distance.
This was my second stay at this hotel as I traveled to visit family for the holidays and then home again.
3 out of 5
Recommended
by Kerri from Oregon

Disappointing

Posted Dec 30, 2013 on Hotels.com
Disappointing as based on name thought rooms would be more spacious---and although staff was nice, some were unprofessional, discussing marital problems very loudly while guests were in lobby. Breakfast hours need to be expanded on weekends (ends at 9 am).
4 out of 5
Recommended
for Families
by LF from MO

Posted Dec 30, 2013 on Hotels.com
Good, accessible location for a trip to NC. Very comfortable. Thanks!
5 out of 5
Recommended
for Everyone
by Harold

This traveler left a rating score only Posted Dec 29, 2013
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2013
Pros: It was very clean and the price was good.
Cons: Fresh fruit in the breakfast bar and friendlier staff. They weren't unfriendly, just doing their jobs and not really welcoming.
Location: There are several fast food places and a restaurant in walking distance.