Lobby

Reviews of Sleep Inn & Suites Knoxville West

2.5 out of 5
Sleep Inn & Suites Knoxville West
11341 Campbell Lakes Dr, Farragut, TN

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 898 reviews" "
Rating 8 - Good. 294 out of 898 reviews" "
Rating 6 - Okay. 144 out of 898 reviews" "
Rating 4 - Poor. 67 out of 898 reviews" "
Rating 2 - Terrible. 57 out of 898 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Thomas,We apologize for falling short of your expectations during your recent stay. Your feedback is valuable to us, and we would appreciate any specific details or concerns you may have encountered so that we can address them and improve. We hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, breakfast, room and TV service. Has elevator.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear William,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you enjoyed your stay with us, and that you found our amenities, breakfast, room, and TV service to your satisfaction. We appreciate your kind words and hope to welcome you back for another great stay in the future!Sincerely,Hotel Manager

4/10 Poor

Audrey

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Audrey,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds; very good breakfast, helpful staff, plenty of shelving, drawers and storage. The manager on duty on Thursday, March 29, was very gracious when I needed to change my plans then changed them back again when I asked.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Dear Mary,We're delighted to hear that you had such a positive experience during your stay! It's fantastic to know that you found the beds comfortable, enjoyed our breakfast, and appreciated the helpfulness of our staff. We're glad that the manager was able to accommodate your changing plans with grace and flexibility. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shelf and storage space. Zidan, who checked us in, was courteous, efficient and helpful. There was a floor lamp missing next to the sofa and he found a staff person to install one immediately.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Dear Mary,Thank you for sharing your positive experience! We're delighted to hear that you found plenty of shelf and storage space in your room and that Zidan provided excellent service during check-in. It's great to know that he promptly addressed the missing floor lamp to ensure your comfort. We'll be sure to pass along your kind words. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager

6/10 Okay

Dennis

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
First time at a Sleep Inn so we thought we’d give it a try. The room had limited towels and no Kleenex tissues. Upon entering the room it smelled of dirty dogs. We sprayed air freshener and tried wiping down everything we could with cleaning wipes to try and knock down the strong smell. There was mold on the tub. The property appeared old and run down with chipped paint everywhere. Well below the value of other comparable hotels in the area.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Dennis,I'm truly sorry to hear about your disappointing experience during your first visit to Sleep Inn. Your feedback regarding the limited towels, absence of Kleenex tissues, unpleasant smell, mold, and overall condition of the property is concerning and not reflective of the standard we strive to uphold. Please rest assured that your comments will be addressed with our team immediately to ensure improvements are made. We understand your dissatisfaction and regret any inconvenience caused. If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They were nice people. Little dirty here and there in the room. Not nasty but little.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Sean,Thank you for your feedback. We're glad you found our staff friendly. We apologize for any cleanliness issues you encountered in your room. We take cleanliness seriously and will address your concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

6/10 Okay

erica

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty stains on walls. Piss on bathroom walls abd aroubd goilet. Shower curtain moldy. Stains on ceiling. Patched drywall unpainted in multiple spots. Pics are definitely deceiving. No designsted puppy potty area. Beds are hard sbd springs poke you. Pullows are tiby and flat.
Response from Hotel Manager on Feb 13, 2024
Dear Erica,We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for future guests. Please accept our sincere apologies, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 8, 2024
Dear Taylor,Thank you for your rating. We're glad to hear that you had a positive experience overall. If there are any specific areas where we could improve to earn that extra star next time, please feel free to share your feedback with us. We appreciate your support and hope to have the opportunity to enhance your experience further in the future!Sincerely,Hotel Manager

10/10 Excellent

yoshia

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Love the area and staff members were really helpful. Reasonable price for a quality experience
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Yoshia,Hello! We're delighted to hear that you enjoyed the area and found our staff members to be helpful. It's wonderful that you had a quality experience at a reasonable price. Providing excellent service and value is our goal, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for your positive feedback!Sincerely, Hotel Manager

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Frank,Thank you so much for taking the time to provide us with a perfect rating! We are thrilled to hear that you had a great experience during your recent stay with us. We are constantly working to provide our guests with the best possible service and amenities, and your feedback is incredibly valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back soon and provide you with another fantastic stay.Sincerely, Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean. Staff attentive & nice. Neat well stocked kitchen. Minor structural details could use attention.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear John,We appreciate your positive feedback and the 4-star rating! It's great to hear that you found our facility nice, clean, with attentive and friendly staff. We also appreciate your observation regarding minor structural details, and we'll certainly address those areas for improvement. Your insights are valuable, and we look forward to the opportunity to provide an even better experience in the future. Thank you for choosing us!Sincerely, Hotel Manager

2/10 Terrible

ryan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had bugs all in my room with smashed furniture
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Ryan,We deeply apologize for the unacceptable experience you had during your stay. This is distressing, and we take such matters seriously. Our team is addressing the bug issue and smashed furniture immediately. Please contact our management team, so we can rectify this situation, investigate thoroughly, and make it right for you.Sincerely, Hotel Manager

8/10 Good

Bobby

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Bobby,We appreciate your rating of 4 out of 5 stars, which indicates that you were satisfied with your stay. We take all guest comments into consideration as part of our ongoing efforts to improve our service and we'll be sure to pass on your feedback to all staff members. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely, Hotel Manager

4/10 Poor

Manira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You are better off paying a little more for one of the more updated hotels right next door. The room was unacceptably dirty. There were dead roaches in the bathroom, dog hair on everything, and old moldy fries in the sleeper couch. They used a lot of paint to try and mask previous singe and damage but it just made it more obvious. There was no bedding for the pull out sofa bed in the room. When we called the front desk, they told us it was housekeeping’s day off and they did not know where to locate extra bedding. I find it hard to believe they don’t have access to where clean linens are stored as asking for extra towels and/or blankets is a very common request. It took over an hour for them to literally strip the bedding from another room so that we could make the sleeper sofa so our child could sleep on it. Overall very disappointed.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Manira,We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that we take these matters seriously. We are actively investigating the issues you've highlighted and will address them promptly. This falls short of our usual standards, and we regret the inconvenience caused. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the value for such a low price.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Michael,Thank you for taking the time to share your positive experience! We're delighted to hear that you were very happy with the value for the affordable price you paid. Providing excellent value for our guests is a top priority, and we're thrilled to know we met your expectations. We look forward to welcoming you back for another wonderful experience in the future.Sincerely, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Too Bad!
The location worked well for us. It's close to shopping and restaurants. The beds and pillows were very comfortable. The hot breakfasts were acceptable. We were a little confused about their housekeeping schedules though. LOL Overall, it was a good experience. We would stay there again.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Guest,We're delighted to hear that our location, proximity to shopping and restaurants, comfortable beds, and acceptable hot breakfasts contributed to a positive experience for you. We apologize for any confusion regarding housekeeping schedules but are glad overall it was a good stay. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

10/10 Excellent

Chad, Alcoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, affordable, location, safe, quiet. Politely ask for a room on the 3rd floor away from the other's if you're a light sleeper like myself.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Chad,Thank you for your positive feedback! We're delighted to hear that you appreciated our good staff, affordable rates, convenient location, and the safety and quietness of our premises. Your tip for light sleepers is noted, and we appreciate your consideration. We look forward to hosting you again for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Dear Amy,Thank you for sharing your feedback with us. We are glad to hear that you had a good overall experience with us and that you rated us 8 out of 10. We are committed to providing exceptional service and hospitality to all of our guests, and we appreciate your feedback as it helps us to continuously improve. If there is anything specific that we can do to enhance your stay with us during future visits, please do not hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Janet

Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 12, 2024
Dear Janet,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Check in was efficient. Room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Guest,Thank you for your excellent review! We're delighted to hear that your check-in experience was efficient and that you found your room clean and comfortable. Your satisfaction is our priority, and we look forward to providing you with another exceptional stay in the future.Sincerely, Hotel Manager

6/10 Okay

Lauren

Liked: Cleanliness, property conditions & facilities
Woman at the front desk said there was no pet weight limit on the phone. I drove from central PA to Knoxville TN in a day before the young man at the front desk told me there was a 25 lb weight limit. He was very kind and helped me find another hotel. Of course, he was just doing his job, so I don’t blame him, but I wish I had known that before driving.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Lauren,We sincerely apologize for any inconvenience you experienced regarding the pet weight limit miscommunication. We appreciate your understanding and commend the front desk staff for their assistance. Your feedback is valuable, and we'll use it to improve our communication processes to ensure a smoother experience for our guests. We hope to have the opportunity to welcome you back under better circumstances in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Kerry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Very convenient
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Kerry,We're delighted to hear that you found our hotel dog-friendly and convenient! Providing a welcoming environment for furry friends is important to us. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear more. Thank you for choosing us, and we look forward to hosting you and your four-legged companion again!Sincerely, Hotel Manager

6/10 Okay

Sally

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Sally,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and hope that we can improve in the future so that next time you're in town, we can earn a 10 out of 10 star rating from you!Sincerely, Hotel Manager

10/10 Excellent

barbara

faboulous bed
Staff was extreme pleasant was concerned from some of the reviews but found the room clean I am a retired flight attendant and have stayed in some of the finest hotels and have to say it was the most comfortable bed i have ever slept in which was a god send after an 11 hr drive in rain would definately stay again
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Barbara,Thank you for choosing our hotel and for your kind words! We're delighted to have exceeded your expectations, especially given your extensive travel experience. It's wonderful to hear that our staff, cleanliness, and, most importantly, our comfortable beds made your stay enjoyable. We can't wait to welcome you back for another great experience.Sincerely, Hotel Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Teresa,Wow! Thank you so much for your incredible ten-star rating! We are absolutely thrilled to hear that you had such an extraordinary experience during your stay at our hotel. Your feedback is truly appreciated and serves as a motivation for our team to continuously provide the highest level of service and comfort to all of our guests. We are honored to have had the opportunity to host you, and we cannot wait to welcome you back for another outstanding stay. Sincerely, Hotel Manager

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Very helpful attendant at registration counter!
I could not respond to most of the questions because in the end, we did not stay at Sleep Inn & Suites, Knoxville. It turns out that our dog was slightly larger/heavier than the required 25 pounds. That was my fault... I'd overlooked the weight requirement. In any case, the young man behind the registration counter helped us make a reservation at a near-by motel at an equally economical price; he was most helpful.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear Louise,We appreciate your positive feedback about the helpful attendant at our registration counter. While we regret that you couldn't stay with us due to the weight requirement for your dog, we're pleased to hear that our staff assisted you in finding an alternative nearby. Your understanding and kind words are truly appreciated. If your plans bring you back to the area, we would be delighted to welcome you to Sleep Inn & Suites Knoxville West. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Luc

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Luc,We're genuinely sorry to see your low rating, and we regret that your experience did not meet your expectations. Your feedback is important to us, and if you're open to sharing more details about the issues you encountered, we would appreciate the opportunity to address and improve upon them. Please feel free to reach out with any specific concerns. We value your input and hope to have a chance to make amends.Sincerely, Hotel Manager

8/10 Good

Adam

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Adam,We appreciate your input and the four-star review. We value your feedback, so please let us know if there are any particular areas in which we can enhance your experience. We value your satisfaction and hope to have the chance to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new happy place
This place was hands down one of the best spots with a reasonable rate in Knoxville! The staff from the checkin to check out and every step in-between were absolutely amazing! The manager checking me in when above and beyond when I really needed his kindness. I spoke to the front desk almost every day while I was there and a lot of times I got a different person but each one of them were amazing. If kind people are your kind of people please stay here. He will not be disappointed. You will also not be disappointed by the appearance, comfort , or the cleanliness. The room will give you plenty of space to move around in, with a very comfortable bed and pillows, and you've got your choice of a nice soaking tub due to the width and length of it or a shower that can't be beat. The housekeeping staff will respect your space if you just leave your little hanger on the door. But if you forget to, that's cool. They'll just knock and make sure you're okay and don't need anything with a pleasant smile. If you're lucky you'll get an extra little treat of trying to watch the Canadian geese cross the road for 8 hours but never make it! Thank you. Sleep Inn for taking care of me and my service dog for our stay. We've really appreciate you and we can't wait to stay again!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Dec 5, 2023
Dear Lisa,We're thrilled to hear that our hotel has become your new happy place! Thank you for sharing such a positive and detailed review. It's fantastic to know that our staff, from check-in to housekeeping, made your stay special. We appreciate your kind words about our appearance, comfort, and cleanliness. It was our pleasure to take care of you and your service dog, and we look forward to welcoming you back for another wonderful stay. Safe travels!Sincerely, Hotel Manager

6/10 Okay

PATRICK

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 5, 2023
Dear PATRICK,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect affordable location.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Angela,Thank you for your fantastic feedback! We're thrilled to hear that our hotel provided you with the perfect blend of affordability and location. Our team works hard to ensure a positive experience for our guests, and it's rewarding to know we hit the mark for you. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Doris

Traveled with group
Everyone from the person at the desk to the house keeper and breakfast lady were as nice as you could ask for! The motel was very very clean, and the beds were very comfortable. The breakfast was very good also. I plan to return to this mote.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Doris,We're genuinely touched by your kind words! It warms our hearts to hear that our dedicated team, from the front desk to housekeeping and breakfast service, made your stay memorable. Cleanliness and comfort are our top priorities, and we're delighted you experienced both. We can't wait to welcome you back to your home away from home!Sincerely, Hotel Manager

6/10 Okay

Kaisha

Business traveler
Liked: Staff & service
The room was decent. The bathroom could use some serious upgrades. The toilet paper holder came out of the wall. Tiles were lose around the door of the shower. The furniture was dinged up. The wall around the door and entry way of my room was pretty dinged up. My family and I only stayed for one night. It was average.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Kaisha,Thank you for sharing your feedback. We appreciate your comments on the room, and we apologize for any inconvenience you experienced with the bathroom and furnishings. Your observations are valuable, and we will address the issues you've mentioned to ensure improvements are made. We're glad you stayed with us, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future. If you have any specific suggestions, please feel free to share, as we aim to enhance our guest's overall stay.Sincerely, Hotel Manager

10/10 Excellent

Sandra, Fenelon Falls

Traveled with partner
Friendly, quick check in
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Sandra,Thank you for your positive feedback on our friendly and quick check-in process. We're delighted to have provided you with a smooth arrival experience. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Janice

Disliked: Property conditions & facilities, room comfort
Horrible hotel
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Janice,Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Edwin,Thank you for your kind words and the impressive rating! We're thrilled to hear that you found our place nice. Your positive feedback is truly appreciated. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more. Looking forward to hosting you again for another great experience.Sincerely, Hotel Manager

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear John,I want to thank you for sharing such encouraging feedback about your stay. I will ensure that I pass on your appreciation to our team. Appreciation and positive feedback keep us motivated to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

6/10 Okay

Cully

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Cully,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk way down to a Cracker Barrel.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Joseph,We're delighted you appreciate the convenient walkway to Cracker Barrel during your stay! Providing easy access to nearby amenities is a priority. We hope it enhanced your overall experience. Your positive feedback encourages us to continue offering convenient and enjoyable stays. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a quick night stay Right off interstate but not noisy. Cracker Barrel next door. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Russell,We appreciate your feedback and are glad to hear that your quick night stay was satisfactory. It's great to know that the convenient location off the interstate, the quiet atmosphere, and the proximity to amenities like Cracker Barrel contributed to a comfortable experience. If there's anything specific that stood out or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again for another restful night in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff at check in. Lack of details during booking
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Jennifer,We sincerely apologize for the unpleasant experience you had during check-in and any lack of details during the booking process. Your feedback is concerning, and we take it seriously. We are committed to providing excellent service, and your comments will be addressed with our team to ensure improvements. We appreciate your feedback and regret any inconvenience caused.Sincerely, Hotel Manager

8/10 Good

Carol, Kelowna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 11, 2023
Dear Carol,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

10/10 Excellent

Lilia

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Lilia,Thank you for the fantastic rating! We're delighted you had an exceptional experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for more memorable stays. If there's anything specific you loved, we'd love to hear it. Safe travels until next time!Sincerely, Hotel Manager

8/10 Good

Kathryn, Hampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Room was clean and comfortable. Breakfast had good selections. Recommended for the price.
Response from Hotel Manager on Nov 9, 2023
Dear Kathryn,Hello! We're delighted to hear about your positive experience! Thank you for highlighting our friendly and accommodating staff, as well as the clean, comfortable room and the breakfast selections. It's wonderful to know that you found the value for the price recommendable. We appreciate your recommendation and we look forward to welcoming you back for another great stay! If there's anything more we can do to make your next visit even better, please let us know.Sincerely, Hotel Manager

10/10 Excellent

Kim

Traveled with family
Liked: Staff & service
Mostly clean but the bathroom could have been better. Nothing worth complaining about tho. Price was right. Beds comfy. Decent room for a decent price.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Kim,Thank you for your feedback! We're pleased to know that you found the overall cleanliness satisfactory and that you had a comfortable stay with us. Your comments about the bathroom will be taken into account as we continually strive to improve. We're glad that you found the pricing fair and that you enjoyed the comfortable beds. Your experience matters to us, and we aim to provide an even better experience during your future visits. We appreciate your stay and look forward to welcoming you back.Sincerely,Hotel Manager

10/10 Excellent

Jennifer, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right off the highway, which is very convenient if you are passing through Knoxville. Although the hotel could use a little updating on the outside, the room was very clean and up-to-date. I would definitely recommend staying here.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Jennifer,Thank you for sharing your experience! We're thrilled that our convenient location suited your travel needs. We appreciate your feedback about the property's appearance and take note of your observations. It's wonderful to hear that you found the room clean and modern, which is always our aim. Your recommendation means a lot to us, and we're delighted you had a positive stay. We look forward to welcoming you back on any future travels through Knoxville.Sincerely,Hotel Manager

8/10 Good

Stephan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Room got double booked. Had another guest walk in while I was sitting on the toilet. Front desk had me recheck in but my card was deactivated when I went back to my room. Food tasted like it was from yesterday. Other than that it was fine.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Stephan,We deeply apologize for the multiple inconveniences you faced during your stay. The situation with the double booking and the incident with another guest entering your room is unacceptable and not reflective of our standards. We're truly sorry for the inconvenience caused by the recheck-in process and the deactivation of your card. Furthermore, we regret that the food did not meet your expectations. Your feedback is valuable, and we will investigate and address these issues to ensure a more comfortable and seamless experience for our guests in the future. We appreciate your understanding and hope to provide a much improved stay should you choose to give us another opportunity.Sincerely,Hotel Manager

6/10 Okay

Mohammad

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Mohammad,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast there was not too exciting. The sausage and powdered eggs were not edible. The bagels were stale. Coffee was good though
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 1, 2023
Dear John,Thank you for sharing your experience with us. We're sorry to hear that the breakfast did not meet your expectations. Your feedback regarding the quality of the items is essential for us to improve. We apologize for the disappointment caused by the sausage, powdered eggs, and stale bagels. We're glad to hear that you enjoyed our coffee. Rest assured, we'll address these concerns with our team to ensure a more satisfying breakfast experience for our guests in the future. We appreciate your valuable input.Sincerely,Hotel Manager