Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Houston, TX

Hotel Near the Airport

Posted Jul 27, 2014
Pros: Excellent Staff--Helpful, Friendly
Cons: Lighting in the swimming pool and half the pool area were not working, more flavorful breakfast variety would have been nice
Location: Downtown Knoxville (15 min.)--World's Fair Park w/Sunsphere Tower, Splash Pad and Park Pigeon Forge (45 min.)--Dollywood, Smokey Mtn. Natl. Park
The front desk staff was very friendly and helpful. The room was clean with the exception of the damp carpet, which may have been a result of the malfunctioning air conditioning unit in this particular room, not sure. The bathtub faucet and drain were not working properly, and the toilet was slow to flush. While these were minor problems, it was quite concerning to return late one evening to find our hotel room door left partially open and unlocked by the housekeeping staff.
1 out of 5
by A verified traveler from maryville tn

Nasty

Posted Jul 24, 2014
Will never stay here bugs in room and unfriendly people
2 out of 5
by A verified traveler

Experience marginal

Posted Jun 28, 2014
Hotel seemed very empty. Everything needs to be updated. The lighting, furniture and accessories need to go. The outside windows and building need a good cleaning. Not anxious to return.
4 out of 5
Recommended
for Everyone
by Martha

Nice for the price

Posted Jun 17, 2014
Easy to get to, nice staff, comfortable bed, breakfast was adequate
2 out of 5
Recommended
by R Baker from Gouldsboro,PA

Posted May 29, 2014 on Hotels.com
Maintenance was lacking. The two faucets in my room did not shut off completely. Two of the four entrance doors were not operational. The pool & hot tub were green with algae. I would NOT stay here again nor would I recomend this hotel to friends & family.
2 out of 5
Recommended
by R Baker from Gouldsboro,PA

Poor Maintenance

Posted May 28, 2014 on Hotels.com
The faucets did not shut off completely. The light in the bathroom was poor (& would not come on the last day of our stay). The pool/hot tub was not clean. Two of the entry doors did not work & appeared to have been that way for sometime. In general I would NOT suggest this hotel to anyone & I would not stay at this hotel again.
5 out of 5
Recommended
for Personal Event
by carol t from alexandria, va

Very nice hotel for family wedding stay

Posted May 27, 2014 on Hotels.com
Nice room and very helpful staff. Good selections for daily breakfasts, a time saver, and money saver, too. Would definitely stay again and would recommend to friends. Very close to airport but did not hear noise in room.
1 out of 5
by sandy from north carolina

Much needed work..

Posted May 27, 2014
Very disappointed with hotel. I stayed in the same hotel across town the wknd before and it was extremely nice. This one was no where near as nice or clean. Wouldn't stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Close to airport

Posted May 25, 2014
Good hotel close to airport and close to airbase. Breakfast awesome and small and sweet the pool was great
4 out of 5
Recommended
for Personal Event
by Mic87v from Dongguan, china

Perfect for airport overnight stay

Posted May 24, 2014 on Hotels.com
I eventful in a good way.