Ratings based on 523 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom NC

Outdated

Posted Dec 20, 2014
Pros: It was quiet.
Cons: The parking was not user friendly. We had to walk to get to the entrance through the parking lot. It was impossible to park close to the entrance.
Location: We came to visit our new grandbaby/niece.
We found this hotel to be very outdated and old. The room was not at all what I would have expected for this brand of hotel. The furniture was unique to say the least. The TV set lower than the bed so you had to look over your feet to see the screen. Not at all Country Inn and Suites standards.
Comment from Hotel Management
Dec 23, 2014 by Bill, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. -Bill Bailey
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Nice place. Convenient. Quiet. Staff is friendly.
Comment from Hotel Management
Dec 3, 2014 by Bill, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. -Bill Bailey
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Phildelphia, PA

Great Hotel

Posted Nov 19, 2014
Pros: Overall appearance and cleanliness. Friendly staff.
Cons: TV formatted correctly
Location: 10 minutes from Philadelphia International airport.
Shuttle came to airport and picked us up and it was only a quick 10 minute ride to hotel. Comfortable room and clean. TV was not formatted to picture correctly so much of the time you only saw a part of the picture but we were tired so didn't watch much TV. Had a pool but didn't have a chance to utilize. Shower was great! Shuttle was there to take us to airport 10 minutes early. Friendly staff and would definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GA

Hotel close to shopping and restaurants

Posted Nov 17, 2014
Overall great experience. Shared a nice laugh with staff as soon as me and my family hit the door. They were very friendly.Rooms were nice and location were great. Will be staying again.
Comment from Hotel Management
Nov 27, 2014 by Bill, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Bill Bailey
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gainesville, Fl

Nice hotel

Posted Nov 10, 2014
Good breakfast each day. Friendly& helpful staff. Room very clean.
Comment from Hotel Management
Dec 11, 2014 by Bill, Hotel Management
Thank you for taking the time to share your comments about your recent stay. We are glad you had an enjoyable experience. We hope to see you again soon. -Bill Bailey
3 out of 5
by A verified travelerfrom Cumming, Ga

Posted Nov 3, 2014
Pros: It was clean
Cons: Customer service-I work in customer service and smiling, and be warm and hospitable to your customers always pays off. They come back
Location: Going to college visit
We arrived around 3:00, the gentleman waiting on us was not very friendly. Did not like the sink being the open and not in bathroom and no vent is bathroom either.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

Clean, comfortable and close to Airport

Posted Oct 31, 2014
Convenience of returning rental car and arriving at our gate on time was wonderful, yet the hotel was still quiet to sleep in.
Comment from Hotel Management
Nov 7, 2014 by Bill, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We hope to see you again when you are back in the area. -Bill Bailey
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

Nice hotel close to the parkway.

Posted Oct 27, 2014
This is a very nice motel in a quiet location. The room was very clean and the beds comfortable. Price was very reasonable and we would stay here again.
Comment from Hotel Management
Oct 31, 2014 by Bill, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the room and comfort of the beds. We hope to see you again when back in the Knoxville/Alcoa area. Bill Bailey
3 out of 5
by A verified travelerfrom tn

It was a small room and not very nice. Not what I

Posted Oct 3, 2014
Not at all what I expected. Not a very nice room and very small
Comment from Hotel Management
Oct 15, 2014 by Bill, Hotel Management
Thank you for taking the time to write a review of your recent stay. I apologize you found the room to be small and not up to your expectations. Bill Bailey
5 out of 5
Recommended
for Overnight Stay Before Destination
by Donald Thompsonfrom Bristol, TN

Posted Sep 24, 2014 on Hotels.com
Great front desk and shuttle bus service.
Comment from Hotel Management
Oct 1, 2014 by Bill, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.