Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Reno, NV

Good Stay

Posted Apr 30, 2015
Only problem was that the fridge cycles on and off quite frequently and was noisy doing it. Had to turn on the room fan to drown it out. Other than than, it was a good stay and would do it again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lexington, KY

Definitely would stay again

Posted Apr 27, 2015
We stayed 2 nights. The room was nice. We felt very safe, and it was incredibly quite to be next to the airport. The breakfast was better than some we have had. No complaints on there. The only thing we found with the room, was that it was a little dusty, and we felt the need to wash the handle to the bathroom sink. The beds slept well, but when we are staying multiple nights we bring our own sheets and blankets for a more sound sleep. Due to this, we can't really comment on the linens. We would stay here again, and recommend to anyone traveling.
2 out of 5
by A verified travelerfrom W

Wish I went somewhere else

Posted Mar 16, 2015
Pool and hot tub was NOT working. Wish we would have chosen a different location.
Comment from Hotel Management
Mar 18, 2015 by Bill Bailey, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. -Bill Bailey
3 out of 5
Recommended
for Everyone
by A verified travelerfrom p

Ok hotel

Posted Mar 14, 2015
Ok but not top notch clean fine breakfast and staff good if you are fine w basic hotels
Comment from Hotel Management
Mar 18, 2015 by Bill , Hotel Management
Thank you for taking the time to share your comments. I will follow up with being more detailed in the cleanliness area. We look forward to your next stay. -Bill Bailey
2 out of 5
by A verified traveler

Great Location

Posted Feb 25, 2015
Great location, plenty of restaurants nearby and Very close to airport. We were there for four days and our room was not cleaned once.
Comment from Hotel Management
Mar 12, 2015 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We apologize for the disappointing service you received from the housekeeping staff in regards to the lack of daily cleaning. We want to make sure our guests are comfortable and receive the best customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rockford IL

Nice hotel close to airport

Posted Feb 24, 2015
Room was comfortable, pool a little too cold, jacuzzi out of order, breakfast was good. Has close restaurants and easy access to highway. My family would stay there again. Well worth the money.
4 out of 5
Recommended
for Business Travelers
by Shannonfrom TN

2 night stay

Posted Feb 21, 2015 on Hotels.com
Here one night only
Comment from Hotel Management
Mar 27, 2015 by Bill, Hotel Management
Thank you for taking the time to review our property. We hope to see you again when in the Alcoa area. -Bill Bailey
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Average at best

Posted Feb 21, 2015 on Hotels.com
Took about 30 minutes to check in. The room itself was outdated and not very clean. The entire floor smelled like smoke.
Comment from Hotel Management
May 16, 2015 by Ashley, Hotel Management
Thank you for reaching out and writing your review. We apologize for the long check in process and for the condition of the hotel during your stay, in regards to the smell, general appearance and cleanliness. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Disgusting!!!!

Posted Feb 19, 2015 on Hotels.com
The whirlpool was out of order and the bottom of the pool was disgusting. There was only one person on duty who was also the shuttle bus driver. Needless to say I spent an hour calling for the shuttle bus to pick me up, during an ice storm, with no one available to answer the phone. I had 10.00 for a cab ride which was three minutes. Breakfast was disgusting!!! Eggs were microwave and dry. This was the first time I stayed at a two and 1/2 star hotel and will definitely be my last.
Comment from Hotel Management
Apr 25, 2015 by Bill, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. -Bill Bailey
5 out of 5
Recommended
for Couples
by Desiree

Posted Feb 17, 2015 on Hotels.com
Comment from Hotel Management
Mar 27, 2015 by Bill, Hotel Management
Thank you for taking the time to rate our hotel. We look forward to your next stay. -Bill Bailey