Ratings based on 104 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from Tampa, FL
Not up to Marriott standardsPosted Aug 20, 2014
Pros: Beds are comfortable
Cons: Attitude, service, training, management.
Location: Near the airport. No good views.
I checked in this Courtyard around 9:30PM. The front desk manager was unfriendly. I got to my room, which faces a parking lot, unloaded my things, showered, got ready for bed and turned the TV on. Got sound and a blank screen. Called the front desk, got the same manager, explained my issue, got a heavy sigh, and was told "her hallman was out on a call and wouldnt be available for awhile." I explained I wanted to head to bed and her response was "what would you like me to do?" I suggested she bring me a key to a new room which she did. Had to pack up everything and move to the 3rd floor because it was the "last room available." This room had a torn curtain, one of two bed lamps didn't work, and there was a low drone--a humming that vibrated the room all night. It may have been near a generator. At 9:15 the next morning asked to see the manager because I had trouble sleeping through the whole thing. Desk clerk went in the back (a small room behind the desk) came back and said "his manager must be out." At 9:30? I wondered and suspected she was there but didn't want to deal with anything. He explained, "Uh, I think she is out sick." He took my business card and I asked that he have her call me. Two days later-- no Call. Very off par for Marriott.
for Business Travelersby A verified traveler from Indiana
Very helpful in adversePosted Aug 19, 2014
Pros: New appearance. Non-smoking rooms don't smell like smoke (this is hard to find these days).
Cons: Airport shuttle only runs from 8:00 am to 8:00 pm so if you have an early or late flight you will need a cab.
My flight was cancelled. All surrounding hotels were fully booked (including this hotel). But they have a 'distressed' traveler policy that ensures me a room under such circumstances (having stayed there the night before). For having my travel panels disrupted, they made it much less stressful.
for Everyoneby A verified traveler from Atlanta, GA
Great Stay in TennesseePosted Aug 18, 2014
Everything was very pleasant. Aside from the burnt hole in the floor of the carpet, everything else was delightful. The breakfast was fantastic!
for Personal Eventby Tressa from New Jersey
Excellent as usualPosted Jul 17, 2014 on Hotels.com
The Courtyard Marriott is always an excellent stay for us when we are visiting Alcoa, TN. The facility is clean and the service is excellent. Their breakfast is very good.
Recommendedby A verified traveler
Posted Jul 11, 2014 on Hotels.com
Recommendedby Julie from TN
close to all of the restaturants/airport- no noisePosted Jul 11, 2014 on Hotels.com
Great location - no air traffic at night so no noise. Great staff. Only issue is that the elevator is extremely slow- even to open and close doors. Otherwise nice- we always enjoy the fire pit at the end of the day- good way to relax.
for Personal Eventby A verified traveler
Posted Jun 19, 2014 on Hotels.com
Recommendedby Ben from South Carolina
Good stay.Posted Jun 6, 2014 on Hotels.com
Good stay as usual. It's the only place we stay in knoxville.
for Personal Eventby Marty from Defiance, OH
Will be backPosted May 16, 2014 on Hotels.com
One of the first hotels I look for when I go to the Knoxville area. This is always a nice place to stay.
for Business Travelersby A verified traveler
Posted May 16, 2014 on Hotels.com