Ratings based on 433 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Wonderful place to stay! Very accessible to lots of major attractions and the staff is very friendly!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Easy access to all

Posted Jun 24, 2015
Pros: staff super friendly at check in
Cons: the lounge employee was not interactive and was reading. super quiet and didn't make me want to stay and eat or buy drinks.
Rooms were smaller than other hotels I have stayed at, but Crown was best located to all food and events at market square and old city.
Comment from Hotel Management
Jun 30, 2015 by hotelstaff, Hotel Management
Thank you for your review. We're glad you enjoyed your stay with us and look forward to your next visit to Knoxville. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2015
Nice hotel and good location. Would definetly stay again.
Comment from Hotel Management
Jun 23, 2015 by hotel staff, Hotel Management
We're so glad to hear you enjoyed your stay with us. Thank you for choosing the Crowne Plaza Knoxville.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Great hotel, very helpful staff, excellent location. Window soundproofing wasn't great, and wifi was patchy.
Comment from Hotel Management
Jun 12, 2015 by hotelstaff, Hotel Management
Thank you for taking the time to review our hotel. We're glad you enjoyed your stay with us and hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Very close to Market Square.

Posted Jun 9, 2015
Pros: The staff were always very friendly to us. I also love how close this hotel is to Market Square.
Cons: The parking. I can't be the only person that has bumped the curbs in/out of the garage. There are black skids on all the curbs. Noisy cleaning staff.
Location: Market Square. Downtown Grill and Brewery. Convention Center. Sunsphere. The Cheesecake Factory is less than a 20 min drive away.
This time was my second visit to this hotel and Knoxville. I stayed last year at this hotel when attending the same convention. I have no complaints about the check-in experience. They were very welcoming and friendly both visits. I booked a non smoking double bed room through Expedia and they changed it to a non smoking queen for us. That was not an option when I booked. The rooms both times were nice. This time I did notice the cleaning staff was a little noisy in the morning. I stayed for three nights and the second day it was a tad annoying. Of course, certainly nothing to complain to anyone specifically about... people have to do their jobs. I would absolutely stay at this hotel again. If I had to pick anything I didn't care for it would be the parking. You have to pay to park and that would be okay if the way in and out wasn't so tight. I don't see how large SUVs make it out. If you have a large car or truck you might want to pay the valet. :D Or maybe, it was just me!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
Nothing special but very good for what it is. Clean and well appointed. Parking garage kind of sucked.
Comment from Hotel Management
Jun 9, 2015 by hotelstaff, Hotel Management
Thank you for taking the time to leave us a review. We apologize for the parking inconvenience but hope you still enjoyed your stay with us. Thank you again and we wish you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to concert venue.

Posted Jun 3, 2015
Valet service excellent. Very convenient for walking to nice restaurants and pubs. Looking forward to returning to Knoxville and staying again at the plaza!
Comment from Hotel Management
Jun 5, 2015 by hotelstaff, Hotel Management
We're very glad you enjoyed your stay with us and look forward to your return. Thank you for your review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean and nice.

Posted May 9, 2015
Staff was very friendly and always said something as we passed. Convienient to market square. I highly recommend.
Comment from Hotel Management
May 11, 2015 by hotelstaff, Hotel Management
Thank you for choosing the Crowne Plaza Knoxville and for your great recommendation. We're glad you enjoyed your stay with us and look forward to serving you again in the future.
5 out of 5
Recommended
for Business Travelers
by jay from Franklin

jay in knoxville

Posted Apr 28, 2015 on Hotels
All around it was an excellent hotel experience. I would go back.
Comment from Hotel Management
Apr 30, 2015 by hotelstaff, Hotel Management
We're glad you had such a wonderful stay with us. Thank you for taking the time to leave your comments and we look forward to welcoming you back again soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good

Posted Apr 26, 2015 on Hotels
Very nice. Pricy
Comment from Hotel Management
Apr 30, 2015 by hotelstaff, Hotel Management
We're glad you enjoyed your visit to Knoxville and stay at the Crowne Plaza. Thank you for your feedback.