Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Len from Atlanta, GA

Great Hotel in the Middle of it all.

Posted Apr 12, 2014
Pros: Closeness to downtown.
Cons: Left car with Valet, however when I went to check out the next morning, the Valet was not on duty at 8am.
This was a great stay for a single night while we were looking at colleges. Close to the downtown Knoxville scene. Local to some good food, good entertainment and good times.
Comment from
Jan 14, 2014
Thank you for taking the time to review our hotel. I'm happy to hear you found the facility to your liking. We value your comments and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to downtown locations

Posted Apr 10, 2014
Across from TVA Headquarters and near nice dining opportunities, including in the hotel
Comment from
Jan 11, 2014
We're so glad you enjoyed our location, dining and hotel. Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler

View of market square and the mountains

Posted Apr 6, 2014
Fine hotel, nice large warm swimming pool, accommodating staff, big bright room with a view of market square and the mountains. Small bathroom but very clean. Kind of dated with the popcorn ceilings, but overall a great place to stay. We will definitely stay there again.
Comment from
Jan 7, 2014
Thank you for not only your feedback but also choosing to stay with us. We appreciate your company and hope to welcome you back to Knoxville again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 31, 2014
Staff was friendly work out facility very nice pool was very nice. Good was a little expensive
Comment from
Jan 1, 2014
We're so happy you had a nice stay and appreciate your feedback. Thank you!
5 out of 5
Recommended
for Everyone
by Roger from Chicago

Great location to explore Knoxville from.

Posted Mar 23, 2014
Nice hotel with very nice staff. From front desk to bellman to bartenders, nice people! And very close to Old City and Market Square.
Comment from
Jan 25, 2014
We're so happy you enjoyed your stay! Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 19, 2014
The gym had a ton of aerobic equipment. I was looking for a weight training workout. Pool look fantastic.
Comment from
Jan 20, 2014
We're so pleased you were able to take advantage of our fitness center! Thank you for your review and we hope to welcome you back in the future.
4 out of 5
Recommended
for Everyone
by traveler from orlando, fl

Nice hotel

Posted Mar 4, 2014
Nice hotel in a convenient location. Short of the typical amenities you expect at a Crowne Plaza, but not overpriced.
Comment from
Jan 6, 2014
Thank you for your review, we appreciate the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

It was good!

Posted Feb 17, 2014
Pros: Clean, rooms and a friendly staff.
Cons: The breakfast wasn't the best in the world.
Location: Melting Pot. You must go eat at The Melting Pot. AMAZING.
It was really good. Only complaint is someone's dog. We have two dog's and we actually live in Knoxville. We took them to the doggy daycare and booked the Crown Plaza for a romantic dog free getaway only to hear someone's poodle yapping in the room next to ours. It didn't last long so I can't complain too much. It was overall a good experience and I recommend the hotel to anyone that's interested in staying there. The staff is good and the hotel is clean.
4 out of 5
Recommended
for Everyone
by Joe from Iowa

Step into the past but great location.

Posted Feb 14, 2014
Pros: Great location, friendly staff, nice health club facilities.
Cons: Just a little updating is all.
Location: Access to restaurants, downtown business, the University and the TVA were all great. I took advantage of the restaurants within walking distance.
I stayed at the Crown Plaza for a business trip. While it was right downtown I was surprised how easy access was to the interstate. The location can't be beat for how close it is to the town square and the University. And there is an excellent health club on property. The staff was very friendly. What did surprise me was the years since the the last update but over time I just called it charm. I would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

For the selection in Knox. is wasn't too bad

Posted Jan 29, 2014
The staff was very friendly and the hotel was clean and had a great location. However, the tub in my room was garbage and water was backing up into it (with things floating in the water) and the hotel wasn't able to resolve the issue and offered me nothing. Simply "wait it out and the drain cleaner should take care of it"