Exterior

Reviews of Crowne Plaza Knoxville Downtown University, an IHG Hotel

3.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1006 reviews" "
Rating 8 - Good. 201 out of 1006 reviews" "
Rating 6 - Okay. 55 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend to anyone, already have actually
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 18, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville! We greatly appreciate your review and recommendation and we hope to have the opportuntiy to welcome you again soon. Safe travels!

10/10 Excellent

RHONDA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean and convenient to downtown and other attractions. I’ll definitely stay her again! Oh and did I mention indoor pool! My kiddos loved it!
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Dear RHONDA,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service and facilities that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate!
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Thank you for feedback of the Crowne Plaza Knoxville!

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attractive and clean hotel, great amenities
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 11, 2024
Dear Theresa,Thank your taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable city and a wonderful hotel venue
Stayed 1 night in Mar 2024
Response from hotel staff on Mar 5, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Reginald, Ashburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was all good. We were very impressed with the property. Would stay at again!
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 28, 2024
Thank you for your wonderful review of the Crowne Plaza Knoxville!

10/10 Excellent

Helene

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well taken care of hotel
Stayed 5 nights in Feb 2024
Response from hotel staff on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from hotel staff on Mar 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Katrina

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely lovely. The hotel is very clean, nicely re-done, and comfortable for a family of 3 with a dog. The food options at the hotels were good but in walking distance there is Market Square which had the best dining options and cutest shops. I’d definitely stay here again!
Stayed 2 nights in Feb 2024
Response from hotel staff on Feb 26, 2024
Dear Katrina,Thank you for taking the time to leave us your review and recommendation of the Crowne Plaza Knoxville. We're so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!

10/10 Excellent

Bill, Rockmart

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Clean and comfortable
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Guest Service on Mar 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Sarah, Galesburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is spacious and clean. All staff was friendly. Very easy to find. Parking is a breeze. Nice area. Lots of things to do in walking distance.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 9, 2024
Dear Sarah,Thank you for your wonderful feedback of the Crowne Plaza Knoxville. We're so pleased that you enjoyed the level of service that we're always striving to provide. Thank you for letting us know and we look forward to welcoming you back on many more occasions.Safe travels,

10/10 Excellent

Ryne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little cautious of the pricing when I booked the hotel and saw the pictures. My travel tends to require me to have a bit of space to lay out projects and wasn't sure the room would do it justice. Honestly, it was INCREDIBLE! From the view to the temperature to the bathroom everything was super nice. Staff greeted me each day when I left and returned and they had everything I needed. It's very close to the market square which is the highlight of the city! Very grateful I chose this location
Stayed 3 nights in Feb 2024
Response from hotel staff on Feb 6, 2024
Dear Ryne,Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so pleased that you had such an incredible experience with us and we hope to have the opportunity to welcome you back on many more occasions. Safe travels!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from hotel staff on Feb 5, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!

4/10 Poor

Melanie

Stayed 2 nights in Jan 2024
Response from hotel staff on Mar 22, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

4/10 Poor

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The house keeper onl my floor was rude and came into my room. And I had a sign on it saying don’t disturb me. And when I was leaving she was saying very rude remarks to me!! No one at the front desk cared!!!! I’m a repeat customer at the hotel every time I come into town. I left a day early !!! She is running repeat business off and they don’t care. Mgr would not talk to me before I left. No one said they were sorry about the situation. Melanie Jackson
Stayed 4 nights in Jan 2024
Response from Guest Service on Jan 26, 2024
Dear Melanie,Thank you for your recent feedback. We apologize for your experience with our housekeeping team and we hope to welcome you to a better stay in the future. Safe travels!

10/10 Excellent

John, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little chaotic and the parking is strange but everything else was fabulous
Stayed 1 night in Jan 2024
Response from hotel staff on Jan 26, 2024
Thank you for your recent feedback of the Crowne Plaza Knoxville. We appreciate your comments and hope to have the opportunity to welcome you again soon.

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from hotel staff on Jan 15, 2024
Thank you for your review of the Crowne Plaza Knoxville!

2/10 Terrible

murugan, parsippany

Stayed 1 night in Jan 2024
Response from hotel staff on Feb 5, 2024
Thank you for your wonderful feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Jonathon

Stayed 1 night in Jan 2024
Response from hotel staff on Jan 8, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Oct 2023
Response from hotel staff on Jan 8, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

gerald p ferguson

Stayed 1 night in Jan 2024
Response from hotel staff on Jan 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from hotel staff on Jan 8, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from hotel staff on Jan 8, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 5, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

2/10 Terrible

Robin

Stayed 1 night in Dec 2023
Response from hotel staff on Jan 3, 2024
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Gaines

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. My kids loved it.
Stayed 2 nights in Dec 2023
Response from hotel staff on Dec 27, 2023
Thank you for your feedback of the Crowne Plaza Knoxville! We're so pleased to hear how much you and your children loved your stay and we hope to have the opportunity to welcome you again soon.

8/10 Good

Rob

Stayed 4 nights in Dec 2023
Response from hotel staff on Jan 15, 2024
Thank you for your review of the Crowne Plaza Knoxville!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
Clean, spacious room, I had a great view from the 10th floor. Staff was very helpful and courteous. Considering I checked in on Christmas Eve and out on Christmas Day and they were working I thought it was awfully nice.
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 27, 2023
Thank you for your feedback of the Crowne Plaza Knoxville. We're glad we could accomodate you and wish you a very Merry Christmas!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from hotel staff on Dec 27, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service, I really enjoyed the gym and the location was walking distance to everything I needed.
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 22, 2023
Dear Tamara,Thank you for taking the time to leave us your feedback of the Crowne Plaza Knoxville. We're so excited to hear about your wonderful experience and we hope to have the opportunity to welcome you back soon.Safe travels!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from hotel staff on Dec 27, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Jonathon

Liked: Amenities
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 22, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 22, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from hotel staff on Dec 18, 2023
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 18, 2023
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023
Response from hotel staff on Dec 15, 2023
Thank you for your feedback!

10/10 Excellent

Coleen

Liked: Cleanliness, staff & service, property conditions & facilities
No thx
Response from hotel staff on Jan 26, 2024
Thank you for your feedback of the Crowne Plaza Knoxville.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Friendly staff and great location. Hotels is old but has been remodeled and is nice.
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 12, 2023
We're so pleased to hear about your wonderful stay at the Crowne Plaza Knoxville! Come back and see us again soon.

6/10 Okay

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff.
Maybe because of a Xmas party. Loud drunken people roaming the halls. Also signage for exercise room & pool hard to locate. Once we found it facility excellent. Staff lovely but we had the impression hotel is understaffed.
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 12, 2023
Thank you for your feedback of the Crowne Plaza Knoxville. We appreciate your comments and will make note when evaluating our services and facilities. We hope to welcome you again soon. Safe travels!

10/10 Excellent

Charise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay! The parking situation isn't the best but it works. The spots are small and there arent a ton of parking options on the same level as the lobby. Trying to get a large car/truck down to the lower level parking is a very tight squeeze and signage isn't great/clear that there is additional parking available on a lower level or how to get from that parking lot back to the upper level/lobby. The walls between rooms were pretty thin, we could hear way more than we cared to from our neighbors.
Stayed 1 night in Dec 2023
Response from hotel staff on Dec 8, 2023
Thank you for your detailed review of the Crowne Plaza Knoxville. We're pleased that you enjoyed your overall stay and we appreciate you letting us know your thoughts. We hope to have the opportunity to welcome you again soon. Safe travels!

2/10 Terrible

William

Traveled with partner
Disliked: Staff & service
Average older rooms. Poor quality food. Was woken at 8am by hotel staff having a conversation outside our door for 15 minutes. 15 minutes later maintenance was banging in the room behind our headboard. Do not disturb sign was hanging on our door.
Stayed 2 nights in Dec 2023
Response from hotel staff on Dec 6, 2023
Dear William,Thank you for your recent review. We apologize for your experience and will make note of your comments to ensure that does not happen again in the future. We hope to have the opportunity to welcome you back. Safe travels,

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 6, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

6/10 Okay

Janine

Stayed 1 night in Nov 2023
Response from hotel staff on Dec 22, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

2/10 Terrible

Tim

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds were comfortable and the shower was a nice size. The breakfast was worse than a Motel 6 and restaurant food was extremely bland and had poor selection
Stayed 2 nights in Nov 2023
Response from hotel staff on Dec 6, 2023
Dear Tim,Thank you for your recent feedback, we're sorry to hear about your breakfast experience with us and we'll be sure to make note of you comments. We appreciate you letting us know and we hope to have the opportunity to welcome you again soon. Safe travels!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from hotel staff on Dec 6, 2023
Thank you for your feedback of the Crowne Plaza Knoxville!

10/10 Excellent

Renita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here!!!
Stayed 1 night in Nov 2023
Response from Guest Service on Nov 27, 2023
Thank you for your continued loyalty of the Crowne Plaza Knoxville. We look forward to your next visit!

10/10 Excellent

Andre, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff and love the pet friendliness
Stayed 1 night in Nov 2023
Response from hotel staff on Nov 22, 2023
Thank you for your wonderful feedback of the Crowne Plaza Knoxville!