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Reviews of Embassy Suites by Hilton Knoxville West

3.5 out of 5
Embassy Suites by Hilton Knoxville West
9621 Parkside Dr, Knoxville, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 713 out of 935 reviews" "
Rating 8 - Good. 150 out of 935 reviews" "
Rating 6 - Okay. 42 out of 935 reviews" "
Rating 4 - Poor. 13 out of 935 reviews" "
Rating 2 - Terrible. 17 out of 935 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Apr 2024
Response from Bryana, AGM on Apr 15, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating. Thank you again and I hope to welcome you back as a return guest in the not-too-distant future.

8/10 Good

Armando

Traveled with partner
Liked: Cleanliness, staff & service
El Baño de regadera no estaba muy limpio.
Stayed 2 nights in Mar 2024
Response from Bryana, AGM on Apr 8, 2024
Thank you for your feedback. I appreciate your comments regarding the bathroom in your guest room and will address these with my team to improve our guest experience. Thank you again and Safe Travels!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The common areas are modern and comfortable and the staff outstanding. The rep at arrival was inviting, helpful and informative with a warm smile and James at the morning omelet station might be the friendliest person we met on our ride through Tennessee. My only frown would be the furnishings in our room (411). The sofa not has zero support but a large stain on the cushion. We took the spare blanket out to use as a cover and that had a stain. Both the chair and ottoman have thread bare spots. The condition of the furniture would be expected at Motel 6 but not an embassy suites.
Stayed 1 night in Apr 2024
Response from Bryana, AGM on Apr 8, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and that our friendly staff made such a great impression on you. We appreciate your helpful suggestions regarding the furnishings in your room and will pass them along to continue to improve our guest experience. Thank you again for your awesome 5 rating and we hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. No complaints other than the nightstand drawer in the room kept sliding open which was annoying. Great hotel.
Stayed 3 nights in Mar 2024
Response from Bryana, AGM on Apr 8, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! I appreciate your comments regarding the bedside table in your guest room and will pass this along to continue to improve our guest experience. I hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bryana, AGM on Apr 8, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 10 rating. We hope to welcome you back as a return guest in the not-too-distant future. Thank you again and Safe Travels!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless and extremely quiet. The staff were very friendly and conscientious. The free breakfast buffet was excellent with everything hot and well-prepared. It was a very convenient and comfortable stay while visiting family in a nearby health care facility.
Stayed 2 nights in Mar 2024
Response from Bryana, AGM on Apr 8, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and that our amazing staff and complimentary breakfast made such a great impression on you. I am also glad that our location was convenient for your visit and that you were able to spend time with your family in comfort. We sincerely appreciate your awesome 5 rating and hope to welcome you back as a return guest in the not too distant future. Safe Travels!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all around. Friendly staff.
Stayed 1 night in Mar 2024
Response from Bryana, AGM on Mar 25, 2024
Thank you for your feedback. I am happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! Thank you again and I hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property- great room
Stayed 1 night in Mar 2024
Response from Bryana, AGM on Mar 12, 2024
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful guest rooms made such a great impression on you. We sincerely appreciate your awesome 5 rating and hope to welcome you back soon. Safe Travels!

10/10 Excellent

Khoa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bryana, AGM on Mar 5, 2024
Thank you for your feedback and awesome 5 rating! We appreciate you staying with us and hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Siva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for family to stay.
Stayed 1 night in Feb 2024
Response from Bryana, AGM on Mar 5, 2024
Thank you for your feedback. We are happy to see you and your family felt welcome with us and hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Nathaly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Great services, friendly staff
Stayed 2 nights in Jan 2024
Response from Bryana, AGM on Mar 5, 2024
Thank you for your feedback! We are happy to see you enjoyed your stay and that our breakfast and amazing team made such a great impression on you. We hope to see you again in the not-too-distant future. Safe Travels!

2/10 Terrible

Joshua

Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback. I am sorry to hear that your experience could have been better and sincerely apologize. I appreciate you taking the time to send in a review as this is how we continue to improve our guest experience. Thank you and have a great day.

10/10 Excellent

Deena

Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback! I appreciate you taking the time to send in a review and sincerely appreciate your awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Deena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Neil

Traveled with family
Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Agostino

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was free and excellent! Best hotel breakfast!
Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 5 rating! I am happy to see you enjoyed your stay and that our wonderful made to order breakfast exceeded your expectations. I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Joanda

Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 10 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

HUGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee we encountered blew out minds with unbelievable courtesy and friendliness. Kind and helpful, that's how we would describe the staff. Do yourself a favor and stay here.
Stayed 1 night in Jan 2024
Response from Bryana, AGM on Jan 18, 2024
Thank you for your kind comments and awesome 5 rating! I am happy to see you enjoyed your stay and that our amazing staff made such a wonderful impression on you. I will be sure to share your comments with my team as reviews like yours make our day! Thank you again and I hope to welcome you back in the not-too-distant future! Safe Travels!

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring the whole family, including the dog!!!
Super quiet rooms. Great breakfast bar. Very pet friendly! We will be back.
Stayed 2 nights in Dec 2023
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 10 rating! I am happy to see you enjoyed your stay and that our beautiful hotel and complimentary breakfast exceeded your expectations. I hope you welcome you and your pets back in the not-too-distant future! Safe Travels!

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023
Response from Bryana, AGM on Mar 5, 2024
Thank you for your feedback. We are happy to see you enjoyed your stay and sincerely appreciate your awesome 5 rating! We hope to welcome you back as a return guest the next time your travel plans bring you to Knoxville. Thank you again and Safe Travels!

10/10 Excellent

Alvin

Stayed 1 night in Dec 2023
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Rebecca, Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nicely done and staff was great
Stayed 1 night in Dec 2023
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 5 rating! I am happy to see you enjoyed your stay and that our great staff made such a good impression on you! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel with full bar and restaurant. Excellent breakfast that's included with price. Spacious rooms and fast internet.
Stayed 3 nights in Dec 2023
Response from Bryana, AGM on Dec 14, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and complimentary breakfast made such a great impression on you. I hope to welcome you back soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay
Stayed 2 nights in Dec 2023
Response from Bryana, AGM on Dec 14, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and sincerely appreciate your awesome rating. I hope to welcome you back in the near future!

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bryana, AGM on Dec 14, 2023
Thank you for your feedback and awesome rating! I am happy to see you enjoyed your stay and hope to welcome you back soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

8/10 Good

Manuel

Stayed 2 nights in Nov 2023
Response from Bryana, AGM on Dec 14, 2023
Thank you for your feedback and awesome rating! I am happy to see you enjoyed your stay and look forward to welcoming you back in the not too distant future.

10/10 Excellent

Lorine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all of the above indicated . love the made to order breakfast selections. fire pits were burning. nice all around .
Stayed 2 nights in Nov 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good and the staff were great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised by this hotel. Large and clean rooms, lobby is pretty, complimentary hot breakfast was pretty good. If you have the Hilton app you can open your room with a digital key as well as check in and check out. I'd definitely stay here again as it is good value for the price!
Stayed 1 night in Nov 2023

10/10 Excellent

Kirstie

Stayed 2 nights in Nov 2023
Response from Bryana, AGM on Jan 18, 2024
Thank you for your feedback and awesome 5 rating! I hope to welcome you back in the not-too-distant future. Safe Travels!

10/10 Excellent

Amit

Liked: Amenities
Excellent customer service! Excellent service staff! Excellent dining amenities! Very Clean rooms!
Stayed 4 nights in Oct 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 Excellent

Elisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class accommodation
This is a lovely property. Quiet comfortable rooms & beds. Your system includes an Excellent made to order breakfast. Staff was friendly and welcoming. Will stay here next time.
Stayed 2 nights in Oct 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 Excellent

Suzanne

Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and sincerely appreciate your awesome 10 rating! We hope to welcome you back as a return guest in the not-too-distant future. Safe Travels!

10/10 Excellent

Edwin, Battle Ground

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific high end property. Very quiet room with excellent room darkening draperies. Very comfortable with an ideal room arrangement. Nice bar on main floor for those special refreshments in the evening. Full service breakfast with made to order eggs or omelets.
Stayed 1 night in Oct 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel, great breakfast and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 Excellent

Hanan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely and cozy rooms, nice breakfast, friendly staff.
Stayed 4 nights in Oct 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! I am happy to see you enjoyed your stay and that our beautiful hotel and amazing staff made such a great impression on you! I hope to welcome you back as a return guest in the not-too-distant future! Safe Travels!

10/10 Excellent

Mark, Hartselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bryana, AGM on Nov 2, 2023
Thank you for your feedback! We appreciate you taking the time to send in a review. we hope to welcome you back as a return guest in the not too distant future! Safe Travels

8/10 Good

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious and nice. The dining / breakfast situation was weird and directions were not clear. Most TV channels were spotty. The road noise was very loud.
Stayed 2 nights in Sep 2023

10/10 Excellent

Raphaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your own Netflix account
It was perfect Just didn't like that I had to use my own Netflix account to login. I find that not so trust worthy because it took me a minute to figure out how to sign back out of it so the next person doesn't get my information.
Stayed 1 night in Sep 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

William, Raleigh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When I asked the front desk if there was a restaurant within walking distance to the hotel they said they would give me a list and the menu for the lobby restaurant. I came to learn from the business I was meeting with that a great seafood restaurant was right across the street that the hotel didn’t offer up. Very remote & industrial area hard to get an Uber or taxi.
Stayed 1 night in Aug 2023
Response from Bryana, AGM on Sep 6, 2023
Thank you for your feedback. I apologize that you were not informed of the restaurant location across the street and will be sure to speak with my front desk attendants to ensure they have all the information to pass along to our guests. Thank you and I hope to welcome you back soon!

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service
Front desk clerk (Kevin) wasn't very nice seemed unfriendly and wasn't attentive to my wife and our needs( it was our 21st anniversary) and nothing was done or in place for us. I was expecting so much better from Embassy Suites but I was truly let down
Response from Bryana, AGM on Sep 6, 2023
Thank you for your feedback. I apologize that you were dissatisfied with your stay and will take your comments under consideration as we strive to enhance our guest experience. Thank you again and safe travels!

8/10 Good

Gabby

Stayed 1 night in Aug 2023

4/10 Poor

susan

Service was odd. Bed was hard and shower door broke!!
Stayed 6 nights in Aug 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and nice lobby.
Stayed 3 nights in Aug 2023

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
The light fixture above the closet in the bedroom was broken making the room really dark. The next day we had to remind the front desk who did bring light bulbs that fit but weren’t the correct ones for the fixture but provided some light. It wasn’t the cleanest Embassy Suites that I’ve stayed in.
Stayed 2 nights in Aug 2023

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Psonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed. Rooms were clean. Linen was clean. Will stay here every time we visit!
Stayed 1 night in Aug 2023

6/10 Okay

Derek

Stayed 1 night in Aug 2023