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Reviews of Fairfield Inn & Suites by Marriott Knoxville/East

2.5 out of 5
Fairfield Inn & Suites by Marriott Knoxville/East
1551 Cracker Barrel Ln, Knoxville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 312 out of 702 reviews" "
Rating 8 - Good. 256 out of 702 reviews" "
Rating 6 - Okay. 78 out of 702 reviews" "
Rating 4 - Poor. 40 out of 702 reviews" "
Rating 2 - Terrible. 16 out of 702 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Disliked: Property conditions & facilities
Hotel was clean in certain areas. There is heavy construction on the lower level and difficult to find parking due to equipment in the parking lot. This is very close to the interstate and a convenient last-minute stay.
Stayed 1 night in Apr 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dean, Sanger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just average hotel. Breakfast was convenient and good. There was plenty of hotel water. Room had some water damaged ceiling. Window in room was dirty and probably needed to be resealed. Bed was comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were on the second floor. They are going through an update. The room had brand new carpet, so new that you can smell new carpet. Everything was freshly redone. Very nice.
Stayed 1 night in Mar 2024

6/10 Okay

Leigh Ann

Business traveler, Traveled with partner
Liked: Staff & service
The property was undergoing some renovations and there was quite a bit of sheetrock dust and debris around - especially in the elevator. The toilet in our room was loose and the room was kind of muggy. The mattress was GREAT, and the continental breakfast was very good.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Rita

Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff quickly corrected an issue with the TV. Impressive customer service by the lady at the front desk.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheri

Traveled with partner
Stayed 2 nights in Dec 2023

10/10 Excellent

Norma

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wilma, Gurabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Miguel

Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet with big breakfast. Would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Mary

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

charles, RALEIGH

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had know issues, staff was friendly and the place was clean. Thanks.
Stayed 1 night in Nov 2023

6/10 Okay

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find a different hotel
I traveled alone and checked in late at night after driving all day. When I walked in I thought the employee was someone staying there because he wasn't behind the counter and didn't look very professional. He basically just handed me a room key and didn't say much of anything. I misread the number and went to the wrong room where someone inside was yelling so I double checked thankfully and went to the correct room but not before noticing the messy hallway even in the dim light. When I did get to my room the coffee maker was in the bathroom and looked like it hadn't been dusted in ages. The place just had an overall dirty and unsafe atmosphere. When I was loading my car in the morning the staff was smoking in front of the door. Some guy approached me in the parking lot to ask for money. When I checked out the lady was not very friendly. Sadly I stayed at another Fairfield Inn on this trip that was excellent so this was very disappointing. The whole place needs an update from the low ceilings and poorly lit hallways, outdated furniture and creaky elevator, to the poorly trained staff. I even passed up breakfast because again everything just felt dirty.
Community butter at breakfast. Disgusting.
Stayed 1 night in Nov 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel for overnight stay. Conveniently located just off highway. Appreciate the noon checkout, even though breakfast ended at 9:30. Room was not equipped with hair dryer.
Stayed 1 night in Nov 2023

10/10 Excellent

Candace

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Nov 2023

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and welcoming. Excellent value for area.
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the sitting area on the floors. Our room was comfortable, nice shower. Breakfast room and buffet were good. The exercise room was cramped and warm. Poor air circulation made it difficult to work out. The water cooler was empty and there were no towels
Stayed 1 night in Nov 2023

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Latney

Traveled with partner
Staff very friendly and helpful. Nice shower. Room could be cleaner.
Stayed 1 night in Oct 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Oct 2023

8/10 Good

Chad

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jack

Stayed 1 night in Oct 2023

6/10 Okay

cynthia

Traveled with partner
Disliked: Property conditions & facilities
No luggage rack in room, too close to the highway and rate was double the amount of our 3 other stays while on our trip. The outlet plug in the closet
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was clean and comfortable. The shower was great. The breakfast was good and the staff was friendly and helpful. Very nice place to stay.
Stayed 3 nights in Oct 2023

8/10 Good

Antonio

Stayed 1 night in Oct 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to stay, clean and comfortable, with a good breakfast, we really liked all the different toppings for the oatmeal.
Stayed 1 night in Oct 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023

8/10 Good

Do Jun

Stayed 1 night in Oct 2023

10/10 Excellent

Dannelle

Liked: Cleanliness, staff & service, property conditions & facilities
Brittany checked us in. She was very friendly and helpful. Gave us a great recommendation for dinner.
Stayed 1 night in Oct 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Lara

Stayed 1 night in Sep 2023

10/10 Excellent

Agnes

Stayed 1 night in Aug 2023

8/10 Good

Richard, Woodbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower flow was weak. Air conditioning noisy.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kristen

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Serious lack of parking due to construction on the premises.
Stayed 2 nights in Jul 2023

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

Deborah L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Really enjoy the cleanliness of the breakfast buffet and variety of food options. As far as the room - it was a bit musty smelling. Once the air conditioner was turned on, it was better. The room decor is starting to show its age, but still in good condition. We enjoy staying at this location.
Stayed 1 night in Jul 2023

2/10 Terrible

Brenda

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Don't stay here!
We stayed 5 nights. Started off fine then on days 2 AND 3 our room was entered by roofers. The hotel's excuse was they had been using that accessible room for 3 months. Working on the roof does not require maintenance keys! Finally moved us to another room completely on the other side. Last night want restless due to fearing another entry. For this they offered a 20% discount. Never again! Second room, btw, wasn't clean
Stayed 5 nights in Jul 2023

6/10 Okay

Lawrence

Traveled with family
Liked: Property conditions & facilities
The breakfast was good. A nice selection of food.
Stayed 6 nights in Jul 2023