Ratings based on 387 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Pros: The comfortable bed was amazing & their breakfast omelets were delicious
Location: Knoxville, Tennessee has a lot of one-way streets but we did find a good Fish Restaurant & had a delicious dinner.
The beds were very comfortable therefore providing a good night's sleep for my husband & I.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location.

Posted Jul 21, 2015
This hotel was convenient to everything we did in Knoxville.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel in downtown Knoxville

Posted Jul 19, 2015
Pros: The king suite room is great!
Cons: add more parking for guest
If your looking to stay in the heart of Knoxville, this is your place. Parking on property is limited, but the staff will do everything to accommodate your needs.
2 out of 5
Recommended
for Everyone
by A verified traveler

Not a good buy for the money!!

Posted Jul 17, 2015
Cons: Staff and updating facility
The hotel staff was very unfriendly. Upon entering and looking at the pictures, you would think it would be a lovely hotel. The beauty stopped at the lobby. The rooms were old fashioned and tiny. We had traveled on a family vacation for 2 weeks and stayed in multiple hotels. We splurged on this one, $180 per night, because the pictures on the internet looked great. We were very disappointed. This was our least favorite place to stay after staying in 7 other places on this trip.
2 out of 5
by A verified traveler from d

Excellent hotel, with rude manager

Posted Jul 13, 2015
I booked my room with Expedia and the reservation hadn't shown up on the hotels system.. Not a big deal. The manager however advised me to stop using 3rd party companies and book directly! I told her I wasn't familiar with area and used the 3rd party service to find the best hotel for the best rate! She told me to contact Expedia and have them fix the problem instead of doing it herself. I did, it took only a few minutes and the problem was fixed.. I use Expedia all the time and have never had a problem.. I will find another hotel from now on.
4 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Great location for our purpose

Posted Jul 11, 2015
Visiting Knoxville for the 4th of July weekend this was ideal. it is right across from the park where the celebration was held and close to down town locations we wanted to visit. The hotel is undergoing remodeling, so our room was recently refreshed. We were upgraded to a king suite partly because of room availability when we checked in. This was nice. It was a bit more work to find close places to eat because of the location. The menu at the hotel's restaurant did not appeal to our grandchildren, so every meal meant going away from the hotel. Nothing is too close. The hotel is adjacent to the UT campus and in a student neighborhood. Probably would have been a lot more noisy if we visited during the normal school year. All in all we felt the accommodations were quite good, the price very reasonable, and we enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
It was wonderful place at World Fair, it was easy to walk into downtown from hotel. 👍
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Great place to stay--very clean, comfy beds.

Posted Jul 3, 2015
Friendly staff--nice facility. Will be back. Beds are very comfortable. Clean, well appointed rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Nice hotel but Expedia messed up.

Posted Jun 21, 2015
The guy working valet was the nicest person at the hotel. He genuinely cared that we were having difficultly with our reservation. The hotel was nice. Great decor and the bed was very comfortable. Location was a little too far from the restaurants for me.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

softball camp stay

Posted Jun 19, 2015
I was very pleased. Only issue was I requested a frig on Expedia and it was not provided. I could have asked to get this addressed but made due with cooler I had. Clean and convenient to lee stadium (softball)