Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Nice location

Posted Jul 26, 2015
Good convenient location. Friendly staff very courteous. Clean comfortable room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Jun 21, 2015
would like a more comfortable bed but would stay next trip. room was clean,staff was happy and nice to be around.
Comment from Hotel Management
Jul 9, 2015 by Amy H., Hotel Management
Thank you for taking the time to leave a review. I am sorry you were disappointed in the beds but am glad you enjoyed the other aspects of the hotel! We look forward to welcoming you back to the hotel the next time you are in the Knoxville area!
4 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

nice hotel and close to attractions

Posted Jun 14, 2015
Pros: The staff was very friendly and helpful.
Cons: There was not a mat in the tub and I slipped but caught myself.
Location: Centrally located. Easy access to shopping, restaurants, attractions.
Good location. Close and easy access to freeway, shopping, and attractions.
Comment from Hotel Management
Jun 17, 2015 by Amy H., Hotel Management
Thank you very much for your kind review. We are delighted you enjoyed your stay! We look forward to your next trip to the Knoxville area!
3 out of 5
Recommended
for Everyone
by A verified traveler from Pensacola FL

Hilton Garden Inn Knoxville West/Cedar Bluff

Posted Jun 10, 2015
Pros: the lobby was nice and the whirlpool, free wifi that worked well.
Cons: updated air conditioning in the rooms fan is very noisy when it kicks on and off
Location: there were many places to eat near by and also a movie theater w/in walking distance.
I stayed at this hotel for a business trip. The staff was friendly, the room I stayed in was spacious, the pillows are the best at any Hilton I have stayed at. The bathroom was very clean and there was no mildew on the walls or in the caulking. Very easy to check in and out. Bar and food options with an evening special. Fruit infused water in the lobby.
Comment from Hotel Management
Jun 17, 2015 by Amy H., Hotel Management
Thank you for taking a moment to share your experience. We are delighted you enjoyed the hotel and amenities. We look forward to welcoming you back as our guest next time you are in the Knoxville area.
4 out of 5
Recommended
for Families
by Lynn from Lexington

Hilton/Hamptons reliably good

Posted May 3, 2015 on Hotels
The hotel didn't have all the bells and whistles, and being part of a chain did not enhance its visual appeal, but the staff were all very courteous and competent, and the room was very comfortable. They had a nice terrace for smokers that was never frequented, and would have made a nice place for breakfast. I would definitely stay there again.
Comment from Hotel Management
Jul 25, 2015 by Amy H Hotel Management, Hotel Management
Thank you for taking the time to write a review. We are delighted you enjoyed your stay and many amenities of the hotel! We look forward to welcoming you back the next time you are in the Knoxville area.
Comment from Hotel Management
Jul 25, 2015 by Amy H Hotel Management, Hotel Management
Thank you for taking the time to write a review. We are delighted you enjoyed your stay and many amenities of the hotel! We look forward to welcoming you back the next time you are in the Knoxville area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
great hotel. clean courteous staff. Would come back and recommend
Comment from Hotel Management
May 20, 2015 by Amy H., Hotel Management
Thank you so much for taking the time to post your review. We are delighted you enjoyed the. We look forward to welcoming you back as our guest next time you are in the Knoxville area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester Hills , MI

Excellent Hotel

Posted Apr 12, 2015
Pros: Excellent
Cons: it is perfect.
Very clean and comfort room, friendly people and very easy to get there from I75.
Comment from Hotel Management
May 19, 2015 by Amy H., Hotel Management
Thank you very much for your kind review. We are delighted you enjoyed your stay! We look forward to your next trip to the Knoxville area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Impressed by the friendly staff

Posted Apr 7, 2015
A short but very nice stay. I would definitely return there
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you very much for your kind review. We are delighted you enjoyed your stay and our staff! We look forward to your next trip to the Knoxville area!
4 out of 5
Recommended
for Everyone
by A verified traveler from PIEDMONT, NC

Close to family

Posted Mar 30, 2015
Pros: The real feather pillows
Cons: Real coffee maker, not the single cup style.
Overall it was a nice stay. The room was a little over priced. It was nice and clean. It seemed very humid however. In rain. We thought the breakfast was completary but we were given a check for 20 for 1 waffle, some fruit, cornflakes & milk, bacon plus 2 coffees. Had I known we would've gotten better and more at Bob Evans down the street for the same amount.
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Very nice.

Posted Mar 30, 2015
I was there on a business trip. The staff was wonderful and the room was extremely comfortable. Several restaurants within walking distance. I will definitely stay there again.
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you for taking the time to write your kind review. We are delighted you enjoyed your stay and our staff! We look forward to welcoming you back the next time you are in the Knoxville area.