Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
great hotel. clean courteous staff. Would come back and recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester Hills , MI

Excellent Hotel

Posted Apr 12, 2015
Pros: Excellent
Cons: it is perfect.
Very clean and comfort room, friendly people and very easy to get there from I75.
5 out of 5
Recommended
for Everyone
by A verified traveler

Impressed by the friendly staff

Posted Apr 7, 2015
A short but very nice stay. I would definitely return there
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you very much for your kind review. We are delighted you enjoyed your stay and our staff! We look forward to your next trip to the Knoxville area!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PIEDMONT, NC

Close to family

Posted Mar 30, 2015
Pros: The real feather pillows
Cons: Real coffee maker, not the single cup style.
Overall it was a nice stay. The room was a little over priced. It was nice and clean. It seemed very humid however. In rain. We thought the breakfast was completary but we were given a check for 20 for 1 waffle, some fruit, cornflakes & milk, bacon plus 2 coffees. Had I known we would've gotten better and more at Bob Evans down the street for the same amount.
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Very nice.

Posted Mar 30, 2015
I was there on a business trip. The staff was wonderful and the room was extremely comfortable. Several restaurants within walking distance. I will definitely stay there again.
Comment from Hotel Management
Apr 10, 2015 by Amy H, Hotel Management
Thank you for taking the time to write your kind review. We are delighted you enjoyed your stay and our staff! We look forward to welcoming you back the next time you are in the Knoxville area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxville, tn

Clean with all the amenities anyone could need

Posted Feb 1, 2015
Very nice hotel! Prompt, helpful staff! Very clean! Excellent restaraunt in hotel. Workout facility was very nice! Same for the indoor pool! I would highly recommend this hotel to anyone!
Comment from Hotel Management
Mar 12, 2015 by Amy H, Hotel Management
Thank you for taking the time to write your kind review. We are delighted you enjoyed your stay, our staff, and amenities of the hotel! We look forward to welcoming you back the next time you are in the Knoxville area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Comfortable, Clean and Professional.

Posted Jan 25, 2015
Pros: Keurig, pillows, blanket, neutrogena soap, shampoo, lotion and conditioners.
Cons: Nothing.
Location: We were just stopping along a long trip so we did not see anything near by.
I loved my stay here, although it was only for one night I enjoyed every aspect of it. The blankets and pillows were amazingly comfortable. Also the Keurig in the room was a nice touch.
Comment from Hotel Management
Mar 12, 2015 by Amy H, Hotel Management
Thank you very much for your kind review. We are delighted you enjoyed your stay and looking forward to your return trip to the Knoxville area!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Good hotel

Posted Jan 23, 2015
Clean, good locación, great staff Excellent overall
Comment from Hotel Management
Mar 12, 2015 by Amy H, Hotel Management
Thank you so much for taking the time to post your review. We are delighted you enjoyed the hotel and look forward to welcoming you back as our guest.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Johnson City, TN

Nice hotel off of the Cedar Bluff exit

Posted Jan 11, 2015
It is a very nice hotel. The inside is well kept and clean, the staff were friendly and helpful. Although you are told when u check in that breakfast is served between 6-10 am. or what ever time it may be. I assumed that they tell you this because it is a Continental breakfast, it is Not. That was my only disappointment with the hotel.
Comment from Hotel Management
Jan 12, 2015 by Amy H Hotel Management, Hotel Management
Thank you for taking a moment to share your experience. We are delighted you enjoyed the hotel staff and I apologize for the miscommunication about breakfast. Our goal is 100% guest satisfaction. We hope to see you next time you are in the Knoxville area.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 6, 2015 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by Amy H Hotel Management, Hotel Management
Thank you for taking the time to rate our hotel!