Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Washington D.C.

Don't buy the Breakfast buffet and Internet Sucks

Posted Aug 25, 2014
Pros: room was clean, staff friendly, location safe, good stuff within walking distance, right off the highway
Cons: *HIGHLY DISAPPOINTING* Breakfast buffet ... $15.00 bucks for a lame fruit selection, basic cheap sausage, no pancakes or waffles or cereal ...
Location: good stuff within walking distance... right in downtown... lots of students and fun stuff and good bars...
Good Place ... just don't buy the *HIGHLY DISAPPOINTING* Breakfast buffet ... $15.00 bucks for a lame fruit selection, basic cheap sausage, no pancakes or waffles or cereal ... omelette cook was good... but the wait was 20 min long to get one because all of the other food SUCKED... Ive had much better FREE Breakfasts at MANY other places... BAD HILTON... BAD !! ... now for the internet...SLOWER THAN MUD FLOWING UPHILL... Nuff said...** on the plus side** room was clean, staff friendly, location safe, good stuff within walking distance, right off the highway... though "VALET" parking was a RIDICULOUS $16.00 -- the garage is just 50 yards away...for the $152.00 price... you can get better at the Hampton Inn or Country Inn and suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
The hotel staffs were not so nice :( The hotel was not fancy but ok. I will sty in it next time :)
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel; tired staff

Posted Aug 14, 2014
Location: Don't go to Downtown Bar & Grill unless you like bad beer and bad service. Knoxville has a staring problem.
We got a good rate at this hotel for an overnight stay in Knoxville. Staff seemed tired. Not very outgoing or friendly, what you usually expect at hotels but that may be more about people in Knoxville--not the friendliest town in my experience. There is a Starbucks in the lobby which is convenient. They have valet parking which is not that much more expensive than regular parking so just do valet. It's easier for check out.
2 out of 5
by A verified traveler

Close to UT

Posted Aug 12, 2014
Not a great hotel, actually one of the bottom hotels I've stayed in. The bed was terrible, with 2 people in it, it "caved" to the middle. It clearly needed replaced. Tub was stained. Floor/carpet was sticky. Old air unit was terribly loud hard to sleep. For a "higher" end hotel no refrig and had water in room but had to pay almost 4$ for it.
4 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Hotel close to UT Knox

Posted Jul 27, 2014
Nice hotel. Appeared clean. Beds were comfortable. Close to UT and restaurants. Would have preferred a mini frig in the room. Also, didn't realize there is a $13 charge to park even if you don't use valet. I didn't see that on the website when I booked my room. A hidden charge I guess.
2 out of 5
by A verified traveler from d

The lobby is nice.

Posted Jul 11, 2014
The people who work there are very friendly, especially the valet. The lobby is nice and they have a Starbucks. The problem with my stay was, the floor they sent us to (18) had a very bad musty smell, the room had a sewage smell on and off during the night. We were moved to a different floor out next night and it was fine. The water pressure in both room's showers was terrible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
Pros: Location, cleanliness and staff.
Location: Lots!
The front desk was friendly and accommodating! They made great suggestions for local eateries, hiking and sites.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel, awesome location

Posted Jul 8, 2014
The hotel was very clean, and nice. The rooms are spacious and beds are comfy. The hotel staff was very nice too. I was accidently charged two nights of parking even tho we only stayed one night and then I brought the bill to the front desk the woman was very nice and removed the extra charge right away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, very nice staff.

Posted Jul 7, 2014
Overall had a really good stay and it was very close to where we needed to be the next day. Pleasant staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Martin, TN

Nice hotel close to downtown.

Posted Jul 6, 2014
Pros: Location close to downtown and UT Knoxville.
Cons: Bathroom showing some signs of age.
Location: Fine eateries and entertainment close by. You can walk to campus.
Easy walking to downtown eateries and entertainment. Staff was friendly and check-in was easy. Room was clean and comfortable. Starting to show some age signs in bathroom. Will stay there again.