Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Rooms were nice. Bed was not.

Posted Jun 10, 2014
Pros: Clean, Nice staff. Good breakfast.
Cons: Mattresses are hard as cement. Uncomfortable. Pool is small.
Location: 3 restaurants really close by.
Checked right in & went up to my room, it was warm so I turned a/c on right away. Took a while but cooled down nicely. Decided to relax on the bed & it was like laying on the floor. Hard as can be. The pool was a decent temp but small. The hotel was quiet & the desk clerk was nice enough to tell me about the restaurants nearby I could walk to for dinner. I took a couple hours & walked around, got dinner & came back for the night. I locked the door from inside. Upon leaving in the morning for breakfast I realized the actual lock on the door did not engage at all. I am probably lucky nobody tried my door while i was gone the evening before. Breakfast was good, lots to choose from & fresh! I would not stay again unless they got more comfortable mattress as I didn't sleep more than an hour all night so was absolutely exhausted all day once i got home. I might as well have just gone to the airport & slept on a bench there waiting for my early flight for what I spent to stay here for the night.
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight during tornado season:

Posted Apr 30, 2014
Pros: See above: Also closeness to our next day's event
best part was breakfast and the folks we met there...both staff and other guests. Tornado season brought us all together. Food was good and hot; staff were friendly, concerned, and welcoming.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just a standard hotel

Posted Mar 16, 2014
Pros: Nice central location
Cons: pretty standard
Location: Near anything you might need or may have forgotten
Staff was helpful, but I didn't require much of them.
4 out of 5
Recommended
for Everyone
by megan from knoxville, tn

Great hotel

Posted Feb 12, 2014
Room was vey clean and staff was great. Will definitely recommend to others.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2013
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2013
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Holiday Inn Express Alcoa TN

Posted Oct 25, 2013
Pros: Location near airport
Stay was fine. Front desk people very helpful with restaurant suggestions, directions, etc. Room clean and very comfortable. Breakfast very good.
3 out of 5
Recommended
by kim from Tn

Posted Oct 25, 2013 on Hotels.com
We stayed in this hotel before. Loved it. Clean and nice beds. This visit was terrible. They had overbooked the hotel. The people who checked in asked for non smoking room. They got smoking. The attendant said there was nothing he could do because he had not booked directly with them. We wanted a king bed and received Two twin beds. One in which was hard as a rock. The other seemed decent but had a headache all the next day because it was hard also.
5 out of 5
Recommended
for Everyone
by Terri from Tennessee

Very nice hotel.

Posted Oct 15, 2013
Pros: Cleanliness
Noticed how clean is was as soon as I entered. Staff very friendly and helpful. Good breakfast. Plan to stay in Holiday Inn Express whenever traveling .
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Oct 11, 2013 on Hotels.com
hotel location cleanliness of room & hotel