Exterior

Reviews of Holiday Inn Express & Suites Alcoa (Knoxville Airport), an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 297 out of 560 reviews" "
Rating 8 - Good. 169 out of 560 reviews" "
Rating 6 - Okay. 53 out of 560 reviews" "
Rating 4 - Poor. 26 out of 560 reviews" "
Rating 2 - Terrible. 15 out of 560 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Pam,Thank you so much for the five stars! We're so pleased you enjoyed our convenient location, just minutes from the Knoxville airport and a variety of dining and shopping options, and hope you will stay with us again soon.

10/10 Excellent

Nicole

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Nicole, Thank you so much for your review and your generous review of Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our staff will be so happy to hear about your kind words, and we'll be sure to pass along your compliments. It was a pleasure hosting you, and we look forward to welcoming you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Web site said there was a shuttle and their wasn't. Did get reimbursed for the Uber. Great people there. Will go back again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Karen,It's wonderful to receive your excellent rating of Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Unfortunately, shuttle service is unavailable at our property; information about that is on our website. However, we were pleased to help resolve the issue. Thank you for choosing to stay with us and look forward to your return.

10/10 Excellent

Jacob

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel I have stayed in a very long time! Staff is awesome snowed in here while attending a conference. The staff went out of their way to insure everyone had adequate food and drinks as all the local restaurants and store had closed. The pool was a little cold but refreshing. I
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Jacob,Thank you for sharing your experience. We're delighted that you found our hotel exceptionally clean, and it's wonderful that our team went above and beyond to ensure your comfort. We appreciate your feedback about the pool temperature and will take that into consideration as we continually strive to improve our guest experience. We look forward to welcoming you back to Holiday Inn Express & Suites Alcoa (Knoxville Airport) for another awesome stay!

2/10 Terrible

Daisy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk were rude & more worried about talking/flirting with men than helping visitors. Rooms were dirty & the hotel had inaccurate description of amenities online. They DID NOT offer shuttles to the airport even though it stated online. Heated AND TV did not work in our room. Would not recommend
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Daisy,We appreciated the opportunity to have you stay with us, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and clean, comfortable accommodations are our top priorities, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. We hope you'll reconsider and give us another opportunity to welcome you back and impress you with the top-notch experience we are known for.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, efficient, and conveniently located to the airport. Sadly my niece needed gluten free and the eggs looked unappetizing so we had to go out for breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Michelle,Clean accommodations to relax in and a convenient location for travelers are two things guests can always expect at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Thank you so much for the review. Do not hesitate to let us know which breakfast items you would like to see added to our menu. Nevertheless, come back and visit us again anytime.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - so convenient to the airport.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 7, 2023
Dear Mark,Location is one of the most important aspects of taking a trip, so we're glad that you could experience all the convenience ours affords our guests in accessing the airport. We hope that you rested well before your continued travels. The next time you are in Alcoa, please keep us in mind for your accommodations again.

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant wherever you were. Convenient location for family.
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Dear Katherine,Thank you for sharing your comments with us. We are delighted to know that you enjoyed your visit and appreciated our pleasant staff members and convenient location. It was a pleasure hosting you, and we hope to see you again soon!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family’s go to place when visiting family in Knoxville!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear William,Thank you for your review and for giving us a perfect rating. We're delighted to be your go-to hotel when visiting Knoxville! Take care, and know we look forward to your return.

10/10 Excellent

David, Northville

Stayed 2 nights in Nov 2023

4/10 Poor

Charles

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not a great experience, heat did not work, no hot food for breakfast, no bars of soap
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Charles,Thank you for sharing your experience. We're concerned about the difficulties you encountered in your room and during breakfast. We value your feedback and will take action to address these issues. It is our hope to welcome you back soon for a stay that meets your expectations and our standards.

8/10 Good

Bobby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay other than noisy people next room
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Bobby,Thank you for your feedback. We're glad your overall stay was pleasant, and we apologize for any concerns about noise from other guests. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.

10/10 Excellent

Frank E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in and evening staff! Very friendly and knowledgeable! Excellent accommodations and breakfast was great!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 17, 2023
Dear Frank,Thank you for being our guest and sharing your wonderful review. We know there's nothing better than an awesome staff and delicious breakfast to jump-start your day, so we are thrilled you were impressed with all we have to offer. Please come see us again for another great experience.

10/10 Excellent

melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early for check-in and the staff was very nice with getting our room ready. Very friendly staff.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 8, 2023
Dear Melinda,Thank you for the outstanding review of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your visit with us and our exceptional service. It would be our pleasure to host you again in Alcoa, so come back soon!

8/10 Good

Adriana, Denver

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and clean property close to the airport. All we needed for a one night stay
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Adriana,Thanks for your feedback! We're thrilled to hear that our comfortable beds and proximity to the airport met your needs for your one-night stay. Knowing that you found our property clean reinforces what we strive to offer every guest. We look forward to hosting you again at Holiday Inn Express & Suites Alcoa (Knoxville Airport).

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and had comfortable beds. The staff was helpful when we needed a ride to the airport and when our tv had some difficulties working. Every day they put fresh towels which was nice. Overall good place to stay.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Silvia,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! We work hard to meet expectations like yours, and we’re happy to hear our high standards of cleanliness, comfortable accommodations, and hospitable team hit the mark for you. Thank you for sharing your experience, and we hope you return soon.

4/10 Poor

Betty

Traveled with family
Disliked: Cleanliness, room comfort
It took over 20 minutes to check in because they couldn’t find our reservation. There were spiders in the room. We had no Kleenex in the Kleenex container and no body wash in the shower. Unfortunately, I was already in the shower and wet when I learned this. There were no bars of soap for an option. The bed was so hard it felt like concrete and so Hugh off the floor I had to use a step stool. The pillows were either so soft they seemed to disintegrate or hard as a rock. It was a lot of money for a horrible night’s sleep
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Betty,We appreciate your feedback on our property, and we are sorry that our accommodations did not meet your expectations. Our team encourages our guests to notify us of any issues they encounter so we can find a solution for them. We apologize and will discuss your report with our team members. Thank you for notifying us of your recent experience, and please consider returning in the future for a better visit.

8/10 Good

Bobby Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Bobby,It's fantastic that our prime location was convenient for you, and we hope you had a wonderful time exploring the area. We would love to earn that fifth and final star, so please come back and see us at Holiday Inn Express & Suites Alcoa (Knoxville Airport)!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and accommodating. Our room was nice, but the bed was a bit lumpy.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Thanks for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're happy to read your compliment for our dedicated team members, but it's unfortunate our bed wasn't to your comfort. Your feedback has been noted, and we hope to welcome you back in the future.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Jeff,Thank you for choosing Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're thrilled to hear that you enjoyed our breakfast during your stay. Your satisfaction is important to us, and we look forward to providing you with another great breakfast and overall experience when you visit us again.

8/10 Good

Jotina

Traveled with family
Very cold temperature in lobby Quiet hotel Staff was nice & accommodating Check in was easy
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Jotina, It was wonderful having you as our guest recently. We're delighted to know that our hospitable team left a memorable impression on you, and we appreciate your kind words about our peaceful atmosphere. Thank you for your review, and we hope to welcome you back soon.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for UTK visit
We stayed here for the Tennessee Family Weekend. Location was convenient, accommodations were comfortable and clean, and there were plenty of restaurants close by. I would stay here again.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 29, 2023
Dear Keith,It was such a pleasure to welcome you to Holiday Inn Express & Suites Alcoa (Knoxville Airport)! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for also mentioning our comfortable accommodations and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

RUTH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yhe staff were friendly and went out of there way to help.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Ruth,It was truly a pleasure to host your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're delighted to hear you had a positive experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words! Thank you for your lovely review, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Teresa, Smiths Station

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and honest, i received a call letting me know i left my IPAD in the room. this was very special to receive a call regarding my ipad this says a lot about the staff and the hotel with who they hire. Thanks, a lot Ms. Ford
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Ms. Ford,Thank you for taking the time to leave us a wonderful review. Our team is delighted to hear you received excellent service and retrieved your belongings with ease. We take pride in providing a comfortable environment for our guests, and we hope you will consider staying with us the next time you are in the area.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, helpful and friendly staff, and great morning breakfast. This is my go-to hotel when I travel in the area.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 30, 2023
Dear George,It was a pleasure to host you at Holiday Inn Express & Suites Alcoa (Knoxville Airport). Our team is humbled to be your favorite hotel in town, and we're delighted you love our tasty breakfast and friendly service. We'll see you again next time!

8/10 Good

Misty

Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

10/10 Excellent

Rodman

Liked: Cleanliness, staff & service, property conditions & facilities
Cxx
Stayed 1 night in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Rodman,Thank you for the outstanding rating of your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're glad you enjoyed your time with us. Please allow us to host you again should you return to Alcoa and the Knoxville area.

10/10 Excellent

Crystal

Stayed 2 nights in Aug 2023

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness
Out
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Charles,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is important to us and we look forward to hearing from you.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at 3:00 checkin. Rug in room was filthy. One bed was so lumpy couldn’t be slept in. A/C either too hot or cold. Room was next to dining area. When asked to change rooms they would not allow. Toilet clogged and overflowed and they handed us the plunger to take care of it. Will never stay in a Holiday Inn again
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear Linda,We appreciated the opportunity to host you, and we thank you for taking a moment to share your comments. Providing exceptional hospitality and top-notch accommodations is our priority, so we're disappointed your experience was not what it should have been. We'll discuss your remarks with our staff to ensure our high standards are being upheld. Best wishes on your next adventure.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service / Check in very bad
I've had a number of problems. Should not take 20 minutes to check in, should not take 20 minutes to stare at my licence or debit card. Card key didn't work Everytime I left room. I was double charged and double booked so I had another guest show up in my room when I was in there. Front desk lacks Alot of knowledge and hospitality. However... This hotel was very clean and very convenient to the airport and restaurants.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear Paul, We truly appreciate your feedback, and we're sorry for the inconveniences you experienced during your check-in process and stay. Your experience doesn't meet the high standards we aim to provide. However, we're glad to know that our cleanliness and convenient location near the airport and restaurants added to the positive aspects of your visit. Your comments will be taken into account to improve our service delivery. We hope we'll have the chance to provide a smoother and more enjoyable stay in the future.

4/10 Poor

Verified traveler

Disliked: Room comfort
Service and accommodations lacking
The toilet is way way too low. We checked in with someone on crutches and it is almost impossible for them to use the bathroom. We are so far from the elevator. The guest next door has left their dog to bark until late at night and then left the dog alone early in the morning!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
We appreciate you reaching out. Should our team be made aware of any special accommodations that would make your stay more accessible, we are happy to meet your requests to the best of our ability. Additionally, we want to ensure every guest has a peaceful experience, and on your next visit, let our staff know if there is any unwanted noise during your stay. Please know that guest satisfaction is very important to us. Thank you, and we hope to welcome you back in the future for a better experience we know we can deliver.

10/10 Excellent

Karly, Rohnert Park

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, good shower and water pressure, roll away crib provided for baby, breakfast was decent and convenient. Will be staying there again when we go to visit family.
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Dear Karly,Thank you very much for your review. We are delighted you enjoyed your stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport) and your comfortable room accommodations. It was a pleasure hosting you, and we look forward to welcoming you back.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are a little small, but had a great stay! Staff was super breakfast and coffee were great!
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 25, 2023
Dear Juli,Thank you! It's reviews like yours that make our day. We know how important a good breakfast and friendly staff are so it's a pleasure to hear we were able to help you start your day on the right track. We look forward to having you join us again at Holiday Inn Express & Suites Alcoa (Knoxville Airport).

2/10 Terrible

Robert

Stayed 1 night in Jun 2023

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Jun 2023
Response from General Manager on Jun 15, 2023
Dear Steve,We are thrilled we were able to start your day right with our delicious breakfast. Thank you for your stay with us at Holiday Inn Express & Suites Alcoa (Knoxville Airport) as well as your wonderful review. Should your travels bring you back to the area, we hope you choose us for your stay again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, people were nice and all was good!
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 12, 2023
Dear Teresa,It's wonderful to hear you had a positive experience during your recent stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We're pleased to know you appreciated our clean accommodations, as well as the friendly hospitality our team provided. Thank you for sharing your kind comments, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. We were so very pleased
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 9, 2023
Dear Janice,It's wonderful to hear you were pleased with your stay. On behalf of our whole team here at Holiday Inn Express & Suites Alcoa (Knoxville Airport), thank you for your kind review. We'd love to welcome you back anytime!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It has been really good. Thank you
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 7, 2023
Dear Janice,Thank you! We are thrilled to know that you enjoyed your visit. Happy travels, and we hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. The breakfast was tremendous. The room was CLEAN. We will use this specific hotel again.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 7, 2023
Dear James,Thank you for sharing your comments with us! We are thrilled to hear that you enjoyed our clean accommodations and delicious breakfast options, as well as our friendly staff members. Thank you, and we hope to see you again soon!

10/10 Excellent

Angela

Stayed 1 night in May 2023

6/10 Okay

Debra

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel was overwhelmed the weekend we stayed. Apparently it was the weekend for UT Graduation and they were not properly staffed. We were the 5 days and our room was tied up only twice. We had to go to desk to get our own towels and our keys locked out every night. They also ran out of things such as coffee cups, so they stopped making morning coffee. The manager should have gone out and purchased what the hotel needed. Most of the staff was accommodating, but clearly overwhelmed.
Stayed 5 nights in May 2023
Response from General Manager on May 28, 2023
Dear Debra,We appreciate you taking the time to highlight your experience with us. However, we are saddened to see that you encountered a few issues. We will discuss your feedback to see what may have gone wrong. If you are ever back in the area, we would love another chance to deliver the exceptional stay we are known for.

8/10 Good

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Margo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location by airport. Walking trail close
Stayed 1 night in May 2023
Response from General Manager on May 25, 2023
Dear Margo,Thank you for your stay at Holiday Inn Express & Suites Alcoa (Knoxville Airport) and for your kind review. We are happy you found our location convenient for your needs and that you enjoyed the nice walking trail. Should your travels bring you back to the area, we hope you choose us for your stay again.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2023