Ratings based on 90 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Rooms were nice. Bed was not.

Posted Jun 10, 2014
Pros: Clean, Nice staff. Good breakfast.
Cons: Mattresses are hard as cement. Uncomfortable. Pool is small.
Location: 3 restaurants really close by.
Checked right in & went up to my room, it was warm so I turned a/c on right away. Took a while but cooled down nicely. Decided to relax on the bed & it was like laying on the floor. Hard as can be. The pool was a decent temp but small. The hotel was quiet & the desk clerk was nice enough to tell me about the restaurants nearby I could walk to for dinner. I took a couple hours & walked around, got dinner & came back for the night. I locked the door from inside. Upon leaving in the morning for breakfast I realized the actual lock on the door did not engage at all. I am probably lucky nobody tried my door while i was gone the evening before. Breakfast was good, lots to choose from & fresh! I would not stay again unless they got more comfortable mattress as I didn't sleep more than an hour all night so was absolutely exhausted all day once i got home. I might as well have just gone to the airport & slept on a bench there waiting for my early flight for what I spent to stay here for the night.
5 out of 5
Recommended
for Families
by Ardi S. from Manteo, NC

Posted May 23, 2014 on Hotels.com
This was our second stay at this particular holiday inn express. Needless to say we enjoyed it. We have a lot of family members who live in the area so visiting is so easy. It's convenient located near the Smokey mountains, Gatlinburg, Pigeon Forge - sights everyone should see.
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight during tornado season:

Posted Apr 30, 2014
Pros: See above: Also closeness to our next day's event
best part was breakfast and the folks we met there...both staff and other guests. Tornado season brought us all together. Food was good and hot; staff were friendly, concerned, and welcoming.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just a standard hotel

Posted Mar 16, 2014
Pros: Nice central location
Cons: pretty standard
Location: Near anything you might need or may have forgotten
Staff was helpful, but I didn't require much of them.
4 out of 5
Recommended
for Business Travelers
by KT from North Carolina

Nicest Hotel in the price range

Posted Mar 9, 2014 on Hotels.com
I've stayed at several hotels in the area in the under $100 per night range. This was the nicest for the price and comfortable. I've had trouble with A/C and heating at other hotels near here with both lack of decent operation and high noise level, but the system at this hotel worked very well and was extremely quiet.
3 out of 5
Recommended
for Business Travelers
by Jon from Seattle

Below average

Posted Mar 9, 2014 on Hotels.com
Hotel staff was nice and helpful. HBO didn't work for the 5 days I was there. Hot tub was filled in and no longer working. Internet was barely usable in the evenings. Well below average for HIE
4 out of 5
Recommended
for Everyone
by megan from knoxville, tn

Great hotel

Posted Feb 12, 2014
Room was vey clean and staff was great. Will definitely recommend to others.
4 out of 5
Recommended
by A verified traveler

Very Nice Hotel

Posted Feb 3, 2014 on Hotels.com
Very Nice Hotel. Hotel presonnel were friedly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 10, 2013
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2013