Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TX

Nice place to stay if in Alcoa/Maryville area

Posted Nov 11, 2014
Pros: Location
Cons: The only thing I think could be improved, is beyond the staff control, the size of the bathroom could stand to be larger.
Location: Great Smoky National Park, Jonesborough, Foothills Parkway, Cherohala Skyway, Knoxville, and many many roads to drive and see the scenery.
Very friendly and helpful staff. Great location to drive and see the sites, many dining choices within a few feet to a couple of miles.
3 out of 5
Recommended
for Couples
by Richard L.

Posted Oct 16, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by Hotel Staff, Hotel Management
Thank you for your stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Myers, FL

Good airport hotel.

Posted Oct 15, 2014
Pros: Clean, new in a quiet neighborhood.
Location: Close to airport and a few restaurants for dinner.
Our room was clean and the beds were comfortable with lots of pillows. The A/C fan was a bit noisy but not too bad. There are restaurants nearby and walkable. Very convenient to Knoxville airport. I would stay there again.
Comment from Hotel Management
Oct 16, 2014 by Hotel Staff, Hotel Management
We are thrilled that you enjoyed your stay and hope to see you again soon. Thank you.
3 out of 5
Recommended
for Couples
by Timothyfrom Holland

Holiday Inn, Alcoa

Posted Oct 13, 2014 on Hotels.com
This hotel was ok. The staff at check in were less than helpful and not very welcoming. Whenever we approached the desk, we felt like we were bothering who ever was working there. The room was acceptably clean and neat. Nothing spectacular about it. The cleaning staff did barge in on us, after knocking, they did not wait for us to answer (or not answer). They came right in and said our room was not supposed to be occupied. Breakfast was good though.
Comment from Hotel Management
Jan 3, 2015 by Hotel Staff, Hotel Management
We are sorry that you experienced some issues during your stay, we hope yo u will come back soon and have a more pleasant stay. Thank you,
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Sep 22, 2014 on Hotels.com
4 out of 5
Recommended
by LLasiewsk

Good place to stay

Posted Jul 16, 2014 on Hotels.com
Overall our stay was good. The pool was in bad shape and was green. I was NOT about to get in it. The breakfast left a lot to be desired. Other HIE I've stayed in were better. Other than that, it's a great location for our needs and the staff was very professional and courteous.
2 out of 5
by A verified traveler

Rooms were nice. Bed was not.

Posted Jun 10, 2014
Pros: Clean, Nice staff. Good breakfast.
Cons: Mattresses are hard as cement. Uncomfortable. Pool is small.
Location: 3 restaurants really close by.
Checked right in & went up to my room, it was warm so I turned a/c on right away. Took a while but cooled down nicely. Decided to relax on the bed & it was like laying on the floor. Hard as can be. The pool was a decent temp but small. The hotel was quiet & the desk clerk was nice enough to tell me about the restaurants nearby I could walk to for dinner. I took a couple hours & walked around, got dinner & came back for the night. I locked the door from inside. Upon leaving in the morning for breakfast I realized the actual lock on the door did not engage at all. I am probably lucky nobody tried my door while i was gone the evening before. Breakfast was good, lots to choose from & fresh! I would not stay again unless they got more comfortable mattress as I didn't sleep more than an hour all night so was absolutely exhausted all day once i got home. I might as well have just gone to the airport & slept on a bench there waiting for my early flight for what I spent to stay here for the night.
Comment from Hotel Management
Oct 20, 2014 by Hotel Staff, Hotel Management
We are sorry your stay was not up to standard, we hope you choose to stay with us in the future
5 out of 5
Recommended
for Families
by Ardi S.from Manteo, NC

Posted May 23, 2014 on Hotels.com
This was our second stay at this particular holiday inn express. Needless to say we enjoyed it. We have a lot of family members who live in the area so visiting is so easy. It's convenient located near the Smokey mountains, Gatlinburg, Pigeon Forge - sights everyone should see.
5 out of 5
Recommended
for Everyone
by A verified traveler

overnight during tornado season:

Posted Apr 30, 2014
Pros: See above: Also closeness to our next day's event
best part was breakfast and the folks we met there...both staff and other guests. Tornado season brought us all together. Food was good and hot; staff were friendly, concerned, and welcoming.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just a standard hotel

Posted Mar 16, 2014
Pros: Nice central location
Cons: pretty standard
Location: Near anything you might need or may have forgotten
Staff was helpful, but I didn't require much of them.