Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Clearwater, FL

Outdated hotel

Posted Jul 27, 2015
Location: Mall, restaurants nearby
Check in was fine. Very sparse breakfast. Breakfast was a few mini muffins, dry creamer for coffee, staff not willing to replenish coffee. Vent was over bed and dripped water on bed. Good size rooms, but in dire need of update.
3 out of 5
Recommended
for Everyone
by A verified traveler

Be patient.

Posted Jul 23, 2015
Slow to respond to needs for assistance. No one at the desk at night. Ran out of food at breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Champaign, Illinois

Nice hotel, centrally located.

Posted Jun 13, 2015
Pros: I like the kitchen, especially having a refrigerator since I have medication to keep cold. But I really enjoyed the comfort of the bed.
Cons: The breakfast could be offer a little bit more, like some eggs and bacon or sausage.
Location: I thought the location was great, plenty of shopping areas and restaurants right near the hotel. also plenty of sites to see within a short distance.
Was pleasantly surprised with the arrangement and size of the rooms. Wasn't there long enough to rate, but was very comfortable.
4 out of 5
Recommended
for Families
by A verified traveler from indiana

satisfied

Posted Jun 1, 2015
Pros: i appreciated my room being ready after a 6 hour drive. and the choice of rooms. convenient location to restaurants and smoky mountain national park.
Cons: for a family staying there they would need more towels, breakfast was mediocre at best ,
Location: the place is located in a mall with quick food places near by. it was surprisingly quiet. a quick trip to smoky mountain national park and knoxville.
the place was..seasoned but well maintained. the suite was more than i needed. it would be nice for a small family. the couch made into a bed and the bedroom was a separate room. everything was very clean andd had televisions in both rooms, nice for kids and adults i think. several restaurants nearby also. i arrived 2 hours early and not only was my room ready for me i had a choice between an upper level or lower. that was nice since i have a knee injury. overall it was a nice stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Allen Park, MI

Nice hotel

Posted May 25, 2015
I was surprised to see how nice the room really was. I was alone but this room would be perfect for a small family. Most hotels you'll find a hair somewhere; not this one. My room was very clean every day. There's a full size refrigerator , stove & microwave. You have all the amenities of home. The staff was very nice too. I thought I'd be late for their mini breakfast, but no they left it open later. The maids were very nice too, asking if I needed anything special done . I did not. They did an excellent job. Don't worry if you forget anything, Target is just around the corner. I'd definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from new haven, in

Nice clean hotel

Posted May 18, 2015
Very nice and comfortable. The only negative is no pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartselle Alabama

Friendly staff for night owls!

Posted Apr 27, 2015
Pros: Convenience, cleanliness, friendly staff.
Location: McDonalds and the awesome Cookout literally in the same parking lot. Within a short driving distance to Knoxville. Mall and many other business close.
We checked in around 1 AM and even for such a late check in the staff was very friendly! The room was very comfortable and very clean. This hotel is also dog friendly and with a reasonable price tag per pet. We will definitely stay here if we ever have a need to return to this area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Pros: easy to find, safe feeling
Cons: updated as monetary allows
Location: Did not stay for what in the area Passing through to another location Easy stop
Clean, felt safe alone, nice to allow early check, great for price
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

like an efficiency apartment

Posted Apr 20, 2015
Pros: Clean, location, rate
Cons: The couch for watching the only tv.
Location: Shopping mall area, plenty of restaurants to choose in the area. Close to Cade's Cove and Smokey Mountain Park.
We liked the convenience of the area, plenty of places to eat and shop. Room was clean and bed was comfortable. Did not like that there wasn't a tv in the bedroom area and could not see the tv in the living area from the bedroom. Couch wasn't comfortable to sit and watch late night tv. Room would be great for an extended stay rather than just a weekend get-a-way.
5 out of 5
Recommended
for Families
by Mark from Warner Robins, GA

Our stay

Posted Apr 16, 2015 on Hotels
We thought the hotel was absolutely great! We never expected what I had when we walked in for the first time.